Missing Mileage Credit. How long is long enough?
Feb 24, 2010, 8:17 pm
#1
Original Poster
Join Date: Dec 2009
Location: Yantai, China
Programs: Hopefully CO Elite Platinum is 2010.
Posts: 15
Missing Mileage Credit. How long is long enough?
I recently flew from Korea to USA and back. The ticket was purchased from Cheaptickets.com. It was a Continental ticket with Continental flight numbers but the four flights were operated by Asiana, and United.
This trip was February 10th to the 17th. I have not received any credit to my account. This will be my first year making Elite status but I will need these miles. I tried to fill out the online form for missing Continental miles and the website says I have an invalid ticket number.
I find that the Continental website is not very helpful. I wish I could find a way to send an email to Continental asking for help. Since I live in China it is more difficult for be to call them while open.
My questions are:
Should I expect the miles to already be in my account or does it normally take longer?
Is the ticket number given by Cheaptickets a Continental Ticket number or something else?
When determining whether you are requesting missing Continental miles or partner miles, are you looking at the flight numbers or the operating carrier?
If these miles don't show up what are my chances of getting the credit if I do not have my original boarding passes?
Thank you for any advice.
This trip was February 10th to the 17th. I have not received any credit to my account. This will be my first year making Elite status but I will need these miles. I tried to fill out the online form for missing Continental miles and the website says I have an invalid ticket number.
I find that the Continental website is not very helpful. I wish I could find a way to send an email to Continental asking for help. Since I live in China it is more difficult for be to call them while open.
My questions are:
Should I expect the miles to already be in my account or does it normally take longer?
Is the ticket number given by Cheaptickets a Continental Ticket number or something else?
When determining whether you are requesting missing Continental miles or partner miles, are you looking at the flight numbers or the operating carrier?
If these miles don't show up what are my chances of getting the credit if I do not have my original boarding passes?
Thank you for any advice.
Feb 24, 2010, 8:34 pm
#2
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
You are requesting missing miles for a partner flight since the metal in use was not Continental/CoEx/CoCo/CoMic.
Do you still have your boarding passes? Do they have your OnePass number on them?
Do you still have your boarding passes? Do they have your OnePass number on them?
Feb 24, 2010, 8:37 pm
#3
Original Poster
Join Date: Dec 2009
Location: Yantai, China
Programs: Hopefully CO Elite Platinum is 2010.
Posts: 15
I do not still have the boarding passes. I know that I double checked with the boarding agent during my first layover and my OnePass number was in the computer. That is why I am confused about why the credit has not appeared yet.
Feb 24, 2010, 8:40 pm
#4
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
You'd better hope that they actually post if you no longer have the BPs. Without those you are almost certainly not going to get credit from a missing miles claim on a partner carrier.
Feb 24, 2010, 9:55 pm
#5
Join Date: Sep 2009
Location: HSV
Programs: Silver MileagePlus, Diamond Hilton
Posts: 672
I thought you don't get miles when you book from discount sites like cheaptickets.com
Feb 25, 2010, 5:16 am
#6
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
As long as the fares are published and not purchased through an opaque booking channel (e.g. Name Your Own Price from Priceline) they are eligible for earning. CheapTickets is really just a regular booking engine, just like Orbitz (same back-end as Orbitz, actually).