Pillows?
Jan 11, 2010 | 2:02 pm
#16
Join Date: Mar 2002
Posts: 337
There's no such thing as a free meal
"Customers, too, may see the loss of amenities once ingrained in the Continental flight experience.
Near the end of the Kellner era, the airline imposed fees on checked baggage; removed blankets and pillows from most domestic flights; and is phasing out free in-flight movies in favor of DirecTV monitors that collect a fee before airing on-demand movies and live broadcasts.
Smisek has indicated he'll consider other fees or cuts that might help the bottom line."
