Originally Posted by
transportbiz
Maybe the "post Larry" era will usher back some of the GREAT attitude and ideals that made Continental so good to begin with.
I wouldn't count on a lot of love from the new top exec. From the Houston Chronicle Dec. 26:
"Customers, too, may see the loss of amenities once ingrained in the Continental flight experience.
Near the end of the Kellner era, the airline imposed fees on checked baggage; removed blankets and pillows from most domestic flights; and is phasing out free in-flight movies in favor of DirecTV monitors that collect a fee before airing on-demand movies and live broadcasts.
Smisek has indicated he'll consider other fees or cuts that might help the bottom line."