Babies the most profitable segment at UAL?
Jan 17, 2007 | 5:13 pm
#1
Original Poster
Join Date: Dec 2006
Location: SFO
Programs: All
Posts: 7
Babies the most profitable segment at UAL?
Lapseats have to be the most profitable business segment at United. How about paying $1100 to fly SFO-Rome, but you don't get a seat, a meal, or frequent flyer miles.
How about $1100 for 14lb package?
My wife and I recently flew SFO-Rome business class on United. We paid $3000 each for the business class tickets. I booked them online at UAL.com. We were traveling with our four month old baby and United's website does not allow you to book infant lapseats, so I phoned into thier customer support desk about a week later. I was told that the lapfare would be $1100! They normally charge 10% of your ticket price for international flights for a lapfare, but I was told that I would be charged 10% of a full fare business class ticket, which was $11,000 (rather than $300 which was 10% of my fare)
I told them that I had flown 990,000 miles on United. They were very unimpressed. I guess most of their passengers fly a million miles on them.
I called back to United 3 times over two weeks, hoping to get a supervisor who thought that charging $1100 for a 14lb infant lap fare was unreasonable. Nope, all supervisors said, we can't help you, it is a pricing desk decision. I asked to talk to someone at pricing desk, they said it was not possible.
So, we flew to Rome, our flight was late, United lost our luggage for 48 hours just to make the experience more pleasurable.
After we returned, I actually got someone in online customer service to send me a note that we were overcharged by $700, ($1100-$300 that we should have been charged) but he told me that I would have to get the money from refunds. The refund desk continues to stonewall me.. so now, even though I have shown tremendous loyalty to United and flown nearly a million miles on them, I chose to avoid flying on United unless absolutely necessary. Thier lack of customer service has already cost them more than $18,000 for tickets on flights that I would have previously travelled UAL.
Anyone had any similar experiences regarding Lapfares and UAL?
How about $1100 for 14lb package?
My wife and I recently flew SFO-Rome business class on United. We paid $3000 each for the business class tickets. I booked them online at UAL.com. We were traveling with our four month old baby and United's website does not allow you to book infant lapseats, so I phoned into thier customer support desk about a week later. I was told that the lapfare would be $1100! They normally charge 10% of your ticket price for international flights for a lapfare, but I was told that I would be charged 10% of a full fare business class ticket, which was $11,000 (rather than $300 which was 10% of my fare)
I told them that I had flown 990,000 miles on United. They were very unimpressed. I guess most of their passengers fly a million miles on them.
I called back to United 3 times over two weeks, hoping to get a supervisor who thought that charging $1100 for a 14lb infant lap fare was unreasonable. Nope, all supervisors said, we can't help you, it is a pricing desk decision. I asked to talk to someone at pricing desk, they said it was not possible.
So, we flew to Rome, our flight was late, United lost our luggage for 48 hours just to make the experience more pleasurable.
After we returned, I actually got someone in online customer service to send me a note that we were overcharged by $700, ($1100-$300 that we should have been charged) but he told me that I would have to get the money from refunds. The refund desk continues to stonewall me.. so now, even though I have shown tremendous loyalty to United and flown nearly a million miles on them, I chose to avoid flying on United unless absolutely necessary. Thier lack of customer service has already cost them more than $18,000 for tickets on flights that I would have previously travelled UAL.
Anyone had any similar experiences regarding Lapfares and UAL?
Jan 17, 2007 | 5:23 pm
#2
Suspended
Join Date: Sep 2004
Location: USA
Programs: UA/CO(1K-PLT), AA(PLT), QR, EK, Marriott(PLT), Hilton(DMND)
Posts: 9,538
After we returned, I actually got someone in online customer service to send me a note that we were overcharged by $700, ($1100-$300 that we should have been charged) but he told me that I would have to get the money from refunds. The refund desk continues to stonewall me.. so now, even though I have shown tremendous loyalty to United and flown nearly a million miles on them, I chose to avoid flying on United unless absolutely necessary. Thier lack of customer service has already cost them more than $18,000 for tickets on flights that I would have previously travelled UAL.
Anyone had any similar experiences regarding Lapfares and UAL?
Anyone had any similar experiences regarding Lapfares and UAL?
Jan 17, 2007 | 6:17 pm
#3
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,711
Jan 17, 2007 | 6:24 pm
#4
FlyerTalk Evangelist
Join Date: Jan 2005
Location: BER
Programs: Hilton Diamond, SAS Gold, BA Bronze
Posts: 15,758
Cross-posted thread. Please respond to the original thread until this one can be closed.
its closed now
chrissxb
co-moderator
communitybuzz!