Originally Posted by emathewson

After we returned, I actually got someone in online customer service to send me a note that we were overcharged by $700, ($1100-$300 that we should have been charged) but he told me that I would have to get the money from refunds. The refund desk continues to stonewall me.. so now, even though I have shown tremendous loyalty to United and flown nearly a million miles on them, I chose to avoid flying on United unless absolutely necessary. Thier lack of customer service has already cost them more than $18,000 for tickets on flights that I would have previously travelled UAL.

Anyone had any similar experiences regarding Lapfares and UAL?