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How does American do it?

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Old Sep 12, 2000 | 11:06 pm
  #1  
tasnam
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How does American do it?
Can someone tell me how does American Airlines stay in business with a web site that operates as bad as the way it does?

I truly want to know.

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Old Sep 13, 2000 | 12:08 am
  #2  
Boomer
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I'm just guessing here, but how about

Revenue exceeds expenditures?
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Old Sep 13, 2000 | 8:46 am
  #3  
khoward
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Well, AA DOES have one website that works: Travelocity, powered by EAAsySabre. Maybe they're making up the difference there?
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Old Sep 13, 2000 | 9:03 am
  #4  
doc
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The huge majority do NOT book via the "famed" website!
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Old Sep 13, 2000 | 9:08 am
  #5  
tasnam
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50 Countries Visited
100 Nights
25 Years on Site
 
Join Date: Jul 1999
Location: Portland, Maine
Programs: UA 1K 1MM, HYATT Globalist, HH Diamond, AA Plat Pro, MR Lifetime Plat
Posts: 1,195
Mr. ,

Thank you for your message and for bringing this to our attention.

We are highly aware of site stability issues and are making every effort
possible to eliminate transaction disruptions while visiting AA.com.
There is no higher focus than this issue and your feedback will help us
continue to see our online services through the eyes of our customers.

We value customers like you who expect quality service and hope that you
will continue to give AA.com the opportunity to serve you better in the
future.

Please contact American Airlines Technical Support at 1-800-222-2377
option 1, should you need assistance when using AA.com.


Sincerely,
Melissa Till
AA.com Webmaster Team

Original message follows:
-------------------------

American,

Please realize the importance of these threads and your
website navigation!
http://www.flyertalk.com/forum/Forum71/HTML/001458.html
http://www.flyertalk.com/forum/Forum71/HTML/001473.html
http://www.flyertalk.com/forum/Forum71/HTML/001397.html
http://www.flyertalk.com/forum/Forum71/HTML/001274.html
http://www.flyertalk.com/forum/Forum71/HTML/001080.html
http://www.flyertalk.com/forum/Forum95/HTML/000583.html

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