Desperate to contact BA by email!!
Oct 20, 2009 | 2:31 am
#1
Original Poster
Join Date: Oct 2009
Location: Kilifi, Kenya
Posts: 6
Desperate to contact BA by email!!
I have tried for 6 weeks to submit an email online on the BA website but its not working. When I press Submit, it simply asks me to sign up for a new account. Then it tells me I am already registered, and throws me back to the previous page. Why oh why is it so darn difficult to contact them. I live in darkest Africa out in the bush, and therefore unable to phone or fax them.
I propose flying from Nairobi to Jersey via London on BA64 on 22nd October 2009 (TOMORROW) with British Airways with 2 or 3 suitcases. Last year, when I travelled the same route with Kenya Airways , a member of BA staff told me that, if I travelled all the way through from Nairobi to Jersey with BA, then I did NOT have to pay for any excess baggage charges on the Jersey flights, i.e. that all 3 suitcases would go free of charge.
I would just like clarification that this is indeed the case but am really frustrated because I cant find this information anywhere Also, can I now check in my suitcases in Jersey and retrieve them in Nairobi, or do I have to collect them myself in London. I have an ankle and heel problem, and this procedure would be a great help to me.
I am very loathe to simply pay these excessive baggage charges online because this is what I did in 2007 where I was charged DOUBLE for this facility, and have STILL not had my refund for excess charges from two years back, despite writing to them dozens of times!!
I am a new Member here, and am posting this in utter desperation and frustration in the hope that someone sees this message at BA and can help me please.
I propose flying from Nairobi to Jersey via London on BA64 on 22nd October 2009 (TOMORROW) with British Airways with 2 or 3 suitcases. Last year, when I travelled the same route with Kenya Airways , a member of BA staff told me that, if I travelled all the way through from Nairobi to Jersey with BA, then I did NOT have to pay for any excess baggage charges on the Jersey flights, i.e. that all 3 suitcases would go free of charge.
I would just like clarification that this is indeed the case but am really frustrated because I cant find this information anywhere Also, can I now check in my suitcases in Jersey and retrieve them in Nairobi, or do I have to collect them myself in London. I have an ankle and heel problem, and this procedure would be a great help to me.
I am very loathe to simply pay these excessive baggage charges online because this is what I did in 2007 where I was charged DOUBLE for this facility, and have STILL not had my refund for excess charges from two years back, despite writing to them dozens of times!!
I am a new Member here, and am posting this in utter desperation and frustration in the hope that someone sees this message at BA and can help me please.
Oct 20, 2009 | 2:39 am
#2
Join Date: Oct 2004
Location: BHD/DUB
Programs: BA Gold, TK*G, EI Elite
Posts: 7,622
Your question is already being dealt with in the thread you started in the BA forum. As a newbie, you're probably unaware that cross posting the same question in multiple forums in a no-no here on FT.
Welcome anyway!
Welcome anyway!
Oct 20, 2009 | 2:43 am
#3
Original Poster
Join Date: Oct 2009
Location: Kilifi, Kenya
Posts: 6
ooops....sorry - but I couldnt find my original thread - thought it was lost - Can some kind soul please delete this duplicate for me please?
Oct 20, 2009 | 5:19 am
#4
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,218
CassandraBee,
First, welcome to Flyertalk!
Second, if you ever need to find your posts in the future.... just left click your mouse over your Flyertalk handle. A menu will come up... and you can click on the one that says "Find More Posts by CassandraBee".
Here is your thread: http://www.flyertalk.com/forum/briti...allowance.html
First, welcome to Flyertalk!
Second, if you ever need to find your posts in the future.... just left click your mouse over your Flyertalk handle. A menu will come up... and you can click on the one that says "Find More Posts by CassandraBee".
Here is your thread: http://www.flyertalk.com/forum/briti...allowance.html
Oct 20, 2009 | 6:05 am
#5
In Memoriam, FlyerTalk Evangelist
Join Date: Nov 2002
Location: Southern California
Programs: DL: 3.8 MM, Marriott: Lifetime Titanium
Posts: 24,575
Closing this thread so that the discussion can continue in the original referenced above.
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Cholula
CommunityBuzz! Co-Moderator
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Cholula
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