I have tried for 6 weeks to submit an email online on the BA website but its not working. When I press Submit, it simply asks me to sign up for a new account. Then it tells me I am already registered, and throws me back to the previous page. Why oh why is it so darn difficult to contact them. I live in darkest Africa out in the bush, and therefore unable to phone or fax them.

I propose flying from Nairobi to Jersey via London on BA64 on 22nd October 2009 (TOMORROW) with British Airways with 2 or 3 suitcases. Last year, when I travelled the same route with Kenya Airways , a member of BA staff told me that, if I travelled all the way through from Nairobi to Jersey with BA, then I did NOT have to pay for any excess baggage charges on the Jersey flights, i.e. that all 3 suitcases would go free of charge.

I would just like clarification that this is indeed the case but am really frustrated because I cant find this information anywhere Also, can I now check in my suitcases in Jersey and retrieve them in Nairobi, or do I have to collect them myself in London. I have an ankle and heel problem, and this procedure would be a great help to me.

I am very loathe to simply pay these excessive baggage charges online because this is what I did in 2007 where I was charged DOUBLE for this facility, and have STILL not had my refund for excess charges from two years back, despite writing to them dozens of times!!

I am a new Member here, and am posting this in utter desperation and frustration in the hope that someone sees this message at BA and can help me please.