May 22, 2013, 8:47 pm
Last edit by: aeneas3
- Retention offers, generally speaking, are offers made by a card issuer when they believe you might close your card account.
Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.
- Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.
- You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.
- For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.
Current offers (update with your current offer under the respective card, date of offer, how long you had the card and yearly spend)
Thank you preferred
Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
01/06/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
AA Amex
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
01/07/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
1/3/14 $50 credit and 750 miles with $750 purchase each month for 16 months (opened 1/13 with 40k spend)
3/22/14 $100 credit and 5,000 miles with $1,500 in purchases each month for 3 months. Opened the card 2/1/14
AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
7/24/14 - 1 day after AF hit - $95 credit + 1000 miles if $1000 spent per statement for 16 months - 4k spend
Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
Hilton signature
Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.
- Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.
- You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.
- For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.
Current offers (update with your current offer under the respective card, date of offer, how long you had the card and yearly spend)
Thank you preferred
Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
01/06/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
AA Amex
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
01/07/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
1/3/14 $50 credit and 750 miles with $750 purchase each month for 16 months (opened 1/13 with 40k spend)
3/22/14 $100 credit and 5,000 miles with $1,500 in purchases each month for 3 months. Opened the card 2/1/14
AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
7/24/14 - 1 day after AF hit - $95 credit + 1000 miles if $1000 spent per statement for 16 months - 4k spend
Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
Hilton signature
Citi retention offer reports [2009-2013]
Feb 11, 2011, 1:18 pm
#676
Join Date: Jan 2010
Location: Huntington Beach, CA
Posts: 237
They offer 4 bonus miles per $1.
I called to canceled my card and hope to get $85 fee waive plus the 750 bonus mile for spent $750 each billing cycle for 16 months. CSR said he did not have that 750 bonus mile above offer on my account.
He offer
- $85 fee waive
Or
- 4 bonus mile per $1.00 I spent up to 20,000 bonus miles cap. If I spent $5000 I will get 25,000 mile.
I choose the bonus miles. Did I make the right choice?
He offer
- $85 fee waive
Or
- 4 bonus mile per $1.00 I spent up to 20,000 bonus miles cap. If I spent $5000 I will get 25,000 mile.
I choose the bonus miles. Did I make the right choice?
Feb 11, 2011, 1:58 pm
#677
Original Poster
Join Date: May 2008
Programs: AA PLT 2MM
Posts: 2,026
I called to canceled my card and hope to get $85 fee waive plus the 750 bonus mile for spent $750 each billing cycle for 16 months. CSR said he did not have that 750 bonus mile above offer on my account.
He offer
- $85 fee waive
Or
- 4 bonus mile per $1.00 I spent up to 20,000 bonus miles cap. If I spent $5000 I will get 25,000 mile.
I choose the bonus miles. Did I make the right choice?
He offer
- $85 fee waive
Or
- 4 bonus mile per $1.00 I spent up to 20,000 bonus miles cap. If I spent $5000 I will get 25,000 mile.
I choose the bonus miles. Did I make the right choice?
Feb 11, 2011, 2:20 pm
#678
Join Date: Sep 2009
Programs: *G, SPG, OW Sapphire
Posts: 2,565
I called to canceled my card and hope to get $85 fee waive plus the 750 bonus mile for spent $750 each billing cycle for 16 months. CSR said he did not have that 750 bonus mile above offer on my account.
He offer
- $85 fee waive
Or
- 4 bonus mile per $1.00 I spent up to 20,000 bonus miles cap. If I spent $5000 I will get 25,000 mile.
I choose the bonus miles. Did I make the right choice?
He offer
- $85 fee waive
Or
- 4 bonus mile per $1.00 I spent up to 20,000 bonus miles cap. If I spent $5000 I will get 25,000 mile.
I choose the bonus miles. Did I make the right choice?
Feb 12, 2011, 12:05 pm
#679
Join Date: Oct 2010
Location: ORD
Programs: AA, United, BA, Delta, MR, SPG, PC
Posts: 190
Just placed my call... the first agent was unable to offer anything. I asked to transfer to cancellations. The second agent offered i) one time bonus of 3000 miles along with ii) 750 miles each month that I meet 750 dollars in spending for 16 billing cycles
Feb 14, 2011, 10:23 am
#680
Join Date: Oct 2003
Location: South Dartmouth
Posts: 8
Citi offers
I guess i was very very convincing that i was going to cancel..and i was , but within the past 6 months i got and took the following offer...an xtra. 4 time the miles up to 20,000 and it was good fopr 6 months but not to go over 20, 000..and still get the regualr miles i woul get on purchases..need lesss to say i took it and will go back soon to renegotiate and if they dont give me good offer i'm going for the venture card..i charge everything toget those miles
keep going higher..supervisors to supervisor and call back again and again...... wife and i are going to South america 1st class from boston and thanks to citi ( and our spending habits)
keep going higher..supervisors to supervisor and call back again and again...... wife and i are going to South america 1st class from boston and thanks to citi ( and our spending habits)
In the past 2 months I've gone to cancel 2 different citi AAdvantage cards, and been presented with the identical retention offers, a choice of one of the 3 below:
1) 5 AAdvantage miles on each purchase made at gas stations, grocery stores and drug stores (instead of 1) for the next 12 months, max 5000 miles then back to regular earning rate.
2) 2 AAdvantage miles on all purchases (instead of 1), for the next 6 months, max 10,000 miles then back to regular earning rate.
3) A domestic round trip companion ticket for any fare over $299. Yeah I know, it probably has a bunch of ridiculous restrictions that may make this virtually useless, or almost the same cost as buying 2 flights instead of the 'advertised' 2 for 1 benefit of it.
If I were closer to my annual fee date I assume there might be a statement credit offer, but, these cards were typically a part of my churn.
Has anyone recently (as in past 2 months) gotten anything else?
For the record, since I actually do need to slow down my churning just a little bit for the next while to get my FICO score back into the high 700's again, I've accepted the #1 and the #3 offer. I was inclined to use #2 instead of #3, but, I wouldn't get much use out of the extra AAdvantage mile for a mere 6 months. Besides which, I could always get the companion ticket anyway and then cancel the card after that.
I went for #1 only because I don't have any 5% EDP card any more since Chase reduced theirs from 5% down to 3% -- so it does feel nice to be getting something resembling a 5% reward on my gas/drug/grocery purchases again -- even if it is only short lived.
I have noticed that there is not much in the way of up front bonus mile retention offers any more. I guess too many people were taking the quick miles and then ultimately canceling the card anyway after the miles were delivered (not much of a retention).
For the record, I'm only talking about the personal Citi AAdvantage cards. The Business AAdvantage Mastercard offered a nice 5000 bonus just to keep the card 1 additional month.
1) 5 AAdvantage miles on each purchase made at gas stations, grocery stores and drug stores (instead of 1) for the next 12 months, max 5000 miles then back to regular earning rate.
2) 2 AAdvantage miles on all purchases (instead of 1), for the next 6 months, max 10,000 miles then back to regular earning rate.
3) A domestic round trip companion ticket for any fare over $299. Yeah I know, it probably has a bunch of ridiculous restrictions that may make this virtually useless, or almost the same cost as buying 2 flights instead of the 'advertised' 2 for 1 benefit of it.
If I were closer to my annual fee date I assume there might be a statement credit offer, but, these cards were typically a part of my churn.
Has anyone recently (as in past 2 months) gotten anything else?
For the record, since I actually do need to slow down my churning just a little bit for the next while to get my FICO score back into the high 700's again, I've accepted the #1 and the #3 offer. I was inclined to use #2 instead of #3, but, I wouldn't get much use out of the extra AAdvantage mile for a mere 6 months. Besides which, I could always get the companion ticket anyway and then cancel the card after that.
I went for #1 only because I don't have any 5% EDP card any more since Chase reduced theirs from 5% down to 3% -- so it does feel nice to be getting something resembling a 5% reward on my gas/drug/grocery purchases again -- even if it is only short lived.
I have noticed that there is not much in the way of up front bonus mile retention offers any more. I guess too many people were taking the quick miles and then ultimately canceling the card anyway after the miles were delivered (not much of a retention).
For the record, I'm only talking about the personal Citi AAdvantage cards. The Business AAdvantage Mastercard offered a nice 5000 bonus just to keep the card 1 additional month.
Feb 14, 2011, 10:55 pm
#681
Join Date: Feb 2007
Posts: 9
I called over the weekend to cancel my AAdvantage Visa Signature card. I was offered an $85 statement credit and the bonus 750 miles for each of the next 16 billing cycles in which I spent $750. I declined and the card was canceled.
(Retention was kind of rude about it, actually. The catalyst for canceling was because Citi has been calling me almost daily to sell identity/credit protection services despite repeated requests to remove me from the marketing list. I explain this to the retention rep, he apologized, and then offered the statement credit and bonus miles. I politely declined and asked him to cancel the card, he hurriedly read through the required statements and then said, "Thank you and GOODBYE!" and hung up on me.
Oh well.)
(Retention was kind of rude about it, actually. The catalyst for canceling was because Citi has been calling me almost daily to sell identity/credit protection services despite repeated requests to remove me from the marketing list. I explain this to the retention rep, he apologized, and then offered the statement credit and bonus miles. I politely declined and asked him to cancel the card, he hurriedly read through the required statements and then said, "Thank you and GOODBYE!" and hung up on me.
Oh well.)
Feb 16, 2011, 10:32 pm
#682
Join Date: Jul 2009
Location: RDU
Programs: Delta silver, HH silver, IHG platinum, SPG gold, AMEX platinum
Posts: 400
I called to canceled my card and hope to get $85 fee waive plus the 750 bonus mile for spent $750 each billing cycle for 16 months. CSR said he did not have that 750 bonus mile above offer on my account.
He offer
- $85 fee waive
Or
- 4 bonus mile per $1.00 I spent up to 20,000 bonus miles cap. If I spent $5000 I will get 25,000 mile.
I choose the bonus miles. Did I make the right choice?
He offer
- $85 fee waive
Or
- 4 bonus mile per $1.00 I spent up to 20,000 bonus miles cap. If I spent $5000 I will get 25,000 mile.
I choose the bonus miles. Did I make the right choice?
Feb 17, 2011, 1:11 am
#683
Join Date: Jan 2010
Location: Huntington Beach, CA
Posts: 237
I have Citi Mastercard Platinum. I have this card since 2008. I spent a lot on this card for my business but I paid it off every month. Citi waived my $85.00 fee last year too when I said I want to cancell my card but there was no mileage offer last year.
Feb 17, 2011, 8:53 am
#684
Join Date: Feb 2010
Location: CLE
Programs: AA Exec Plat, Hilton Diamond, Hertz PC
Posts: 5,538
I called over the weekend to cancel my AAdvantage Visa Signature card. I was offered an $85 statement credit and the bonus 750 miles for each of the next 16 billing cycles in which I spent $750. I declined and the card was canceled.
(Retention was kind of rude about it, actually. The catalyst for canceling was because Citi has been calling me almost daily to sell identity/credit protection services despite repeated requests to remove me from the marketing list. I explain this to the retention rep, he apologized, and then offered the statement credit and bonus miles. I politely declined and asked him to cancel the card, he hurriedly read through the required statements and then said, "Thank you and GOODBYE!" and hung up on me. Oh well.)
(Retention was kind of rude about it, actually. The catalyst for canceling was because Citi has been calling me almost daily to sell identity/credit protection services despite repeated requests to remove me from the marketing list. I explain this to the retention rep, he apologized, and then offered the statement credit and bonus miles. I politely declined and asked him to cancel the card, he hurriedly read through the required statements and then said, "Thank you and GOODBYE!" and hung up on me.
Oh well.)
I guess I'll hang on for a few more weeks . . .
Feb 17, 2011, 9:07 am
#685
Join Date: Jul 2009
Location: RDU
Programs: Delta silver, HH silver, IHG platinum, SPG gold, AMEX platinum
Posts: 400
How many statements would this apply for? This is a great data point as I also have an ole Citi Mastercard Plat that I opened in 09 (waived fee in 09 and 10) I am wondering if they would extend the offer to me as well..may I ask you when was your annual fee up on that card?
Feb 17, 2011, 11:44 am
#686
Join Date: Jan 2010
Location: Huntington Beach, CA
Posts: 237
"4 bonus mile per $1.00 I spent up to 20,000 bonus miles cap. If I spent $5000 I will get 25,000 mile."
How many statements would this apply for? This is a great data point as I also have an ole Citi Mastercard Plat that I opened in 09 (waived fee in 09 and 10) I am wondering if they would extend the offer to me as well..may I ask you when was your annual fee up on that card?
How many statements would this apply for? This is a great data point as I also have an ole Citi Mastercard Plat that I opened in 09 (waived fee in 09 and 10) I am wondering if they would extend the offer to me as well..may I ask you when was your annual fee up on that card?
.
Feb 17, 2011, 3:50 pm
#687
Join Date: Jan 2010
Programs: Food Lion MVP
Posts: 114
Just called direct was initially told there were no offers available, then mentioned I was ready to cancel. After several "on holds" suddenly some offers appeared under my account 
Accepted 3,000 bonus + 750 per statement when 750 is spent.
Someone started a new thread in milesbuzz forum concerning these AA citi retention offers. http://www.flyertalk.com/forum/miles...incentive.html
Accepted 3,000 bonus + 750 per statement when 750 is spent. Someone started a new thread in milesbuzz forum concerning these AA citi retention offers. http://www.flyertalk.com/forum/miles...incentive.html
Feb 18, 2011, 2:07 pm
#688
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Signatures.
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 49,061
Moderator action
Discussion of buying refundable air tickets to meet minimum spend requirements has been extracted to this thread:
http://www.flyertalk.com/forum/other...mum-spend.html
http://www.flyertalk.com/forum/other...mum-spend.html
Feb 19, 2011, 7:12 pm
#689
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,939
I called to canceled my card and hope to get $85 fee waive plus the 750 bonus mile for spent $750 each billing cycle for 16 months. CSR said he did not have that 750 bonus mile above offer on my account.
He offer
- $85 fee waive
Or
- 4 bonus mile per $1.00 I spent up to 20,000 bonus miles cap. If I spent $5000 I will get 25,000 mile.
I choose the bonus miles. Did I make the right choice?
He offer
- $85 fee waive
Or
- 4 bonus mile per $1.00 I spent up to 20,000 bonus miles cap. If I spent $5000 I will get 25,000 mile.
I choose the bonus miles. Did I make the right choice?
Feb 21, 2011, 11:41 am
#690
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,118
And this and the aadvantageeshopping are not mutually exclusive.