Replace damaged card
Oct 29, 2021 | 10:00 am
#1
Original Poster
Join Date: Dec 2003
Location: NYC
Posts: 7,032
Replace damaged card
If you replace a damaged Citi Double Cash card through the website, will the new card have the same number?
I'm advising someone long distance, so apologies if this is obvious when you try to do it. A new number would be a major hassle and almost all use is online.
I'm advising someone long distance, so apologies if this is obvious when you try to do it. A new number would be a major hassle and almost all use is online.
Oct 29, 2021 | 2:44 pm
#2
Join Date: Oct 2004
Location: Indianapolis area
Programs: Marriott Lifetime Titanium
Posts: 657
Replacing damaged cards almost always use the same number.
Oct 29, 2021 | 5:02 pm
#3
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,879
Oct 29, 2021 | 6:41 pm
#4
Original Poster
Join Date: Dec 2003
Location: NYC
Posts: 7,032
Almost always is not as reassuring as always.
The holder's main charges are usually to the same entities on a card-not-present basis, but are not monthly auto-billed charges.
I guess the advice is that it should work, but there is some element of risk.
I guess the advice is that it should work, but there is some element of risk.
Oct 30, 2021 | 10:33 am
#5
Join Date: Oct 2004
Location: Indianapolis area
Programs: Marriott Lifetime Titanium
Posts: 657
Reporting as lost or stolen will result in a new card number.
There are no guarantees in life however the risk of getting a different card number for a damaged card is pretty close to zero.
Oct 31, 2021 | 10:24 am
#6
Original Poster
Join Date: Dec 2003
Location: NYC
Posts: 7,032
FWIW:
She ordered a new card from Citi. It said she'd get the same account number. However, when she pushed the confirm button, the web site went weird. She waited a while (to see if there would be some confirmation), then tried again. An hour later she got two confirming emails.
She also replaced an Amex card. In that case, she immediately got a confirming email.
Citi required a security code from an automated phone call, Amex did not. Both initially offered 5-7 business day first class mail for FREE, with a link to another delivery alternative. The alternative was 1-2 business day delivery, also FREE.
She ordered a new card from Citi. It said she'd get the same account number. However, when she pushed the confirm button, the web site went weird. She waited a while (to see if there would be some confirmation), then tried again. An hour later she got two confirming emails.
She also replaced an Amex card. In that case, she immediately got a confirming email.
Citi required a security code from an automated phone call, Amex did not. Both initially offered 5-7 business day first class mail for FREE, with a link to another delivery alternative. The alternative was 1-2 business day delivery, also FREE.