Replace damaged card
 

If you replace a damaged Citi Double Cash card through the website, will the new card have the same number?

I'm advising someone long distance, so apologies if this is obvious when you try to do it. A new number would be a major hassle and almost all use is online.

Replacing damaged cards almost always use the same number.

Many recurring charges will be processed even if the merchant is not given a new number.

Almost always is not as reassuring as always.
The holder's main charges are usually to the same entities on a card-not-present basis, but are not monthly auto-billed charges.

I guess the advice is that it should work, but there is some element of risk.

I've never had a replaced damaged card get a different card number. I have had the expiration date change, depending on how much time is left on the damaged card and depending on the banks replacement policies. This can vary from bank to bank.

Reporting as lost or stolen will result in a new card number.

There are no guarantees in life however the risk of getting a different card number for a damaged card is pretty close to zero.

FWIW:

She ordered a new card from Citi. It said she'd get the same account number. However, when she pushed the confirm button, the web site went weird. She waited a while (to see if there would be some confirmation), then tried again. An hour later she got two confirming emails.

She also replaced an Amex card. In that case, she immediately got a confirming email.

Citi required a security code from an automated phone call, Amex did not. Both initially offered 5-7 business day first class mail for FREE, with a link to another delivery alternative. The alternative was 1-2 business day delivery, also FREE.