Aug 9, 2017, 11:10 am
Last edit by: SanDiego1K
This is a continuation of the original discussion HERE.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout. Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Citi Prestige 4th night free hotel benefit July 2017 - August 2019
Nov 19, 2018, 7:06 pm
#616
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Must be a YMMV thing... Today (Sunday), there was a message about high demand, could be a wait, then the phone rang once, and someone picked it up right away. Very friendly, intelligent, expeditious, with prompt e-mail follow-up. Had much worse (and none better) back in "the good old days."
Nov 20, 2018, 11:04 am
#617
Original Poster
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
Must be a YMMV thing... Today (Sunday), there was a message about high demand, could be a wait, then the phone rang once, and someone picked it up right away. Very friendly, intelligent, expeditious, with prompt e-mail follow-up. Had much worse (and none better) back in "the good old days."
Dec 2, 2018, 8:22 pm
#618
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
Hilton status benefits?
Any recent experiences with getting Hilton status recognition and benefits (e.g., points, free breakfasts, upgrades, etc.) when booking a 4th night free stay at a Hilton property through the Citi Concierge?
Thanks for any help.
Thanks for any help.
Dec 2, 2018, 8:36 pm
#619
Join Date: Nov 2011
Location: MEX
Posts: 1,014
Booking through the human concierge should be as if you booked directly. Full recognition and benefits.
Dec 2, 2018, 8:38 pm
#620
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
Dec 6, 2018, 7:08 pm
#621
Join Date: Dec 2017
Posts: 50
4th night free switcheroo
I had the Citi Prestige concierge make a 4th-night-free reservation for me. The hotel manager then manually lowered the nightly rate for me to an unpublished rate. Will I still get the refund for the 4th night? And if so, at what rate?
Dec 7, 2018, 9:06 am
#622
Join Date: Jan 2009
Location: Fort Worth TX
Programs: AS MVP Gold 75K, Marriott Titanium
Posts: 475
Just called and made a booking for points redemption. Agent told me that system was changed and they will no longer add member number for benefits. Only now can request it at check in at the property.
Dec 7, 2018, 9:17 am
#624
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
Hasn't it always been that way for points redemptions?
Dec 7, 2018, 10:10 am
#625
Join Date: Nov 2011
Location: MEX
Posts: 1,014
Yeah, that's points redemptions....same as using TYP directly on the website. 3rd party booking.
Dec 7, 2018, 4:06 pm
#626
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Two ways to call and make a booking
* concierge - can handle your loyalty program
* TYP portal phone service - basically a human who just books the portal (or other website) from their side
The latter's utility was only really for booking stuff like Southwest or Norwegian which didn't show on the portals, but were available over the phone.
I don't see how Prestige is going to be credible in the flagship card category without a real travel concierge capability. I hope they'll revisit that and keep some functionality there.
800 TYP doesn't count to me.
* concierge - can handle your loyalty program
* TYP portal phone service - basically a human who just books the portal (or other website) from their side
The latter's utility was only really for booking stuff like Southwest or Norwegian which didn't show on the portals, but were available over the phone.
I don't see how Prestige is going to be credible in the flagship card category without a real travel concierge capability. I hope they'll revisit that and keep some functionality there.
800 TYP doesn't count to me.
Dec 12, 2018, 2:53 am
#627
Join Date: Dec 2010
Posts: 1,310
Any issues getting reimbursed lately?
Had a prepaid stay which posted to my card on November 10, and the stay itself was November 17-21.
Had a prepaid stay which posted to my card on November 10, and the stay itself was November 17-21.
Dec 12, 2018, 3:28 am
#628
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
I had a post pay stay early November, still haven't heard anything. Usually I at least get an email saying the credit is coming.
Dec 13, 2018, 4:31 pm
#630
Join Date: May 2012
Programs: SPG Plat
Posts: 792
I've been getting the credits slowly. I've only just got credit for stays from late Sept.