Aug 9, 2017, 11:10 am
Last edit by: SanDiego1K
This is a continuation of the original discussion HERE.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout. Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Citi Prestige 4th night free hotel benefit July 2017 - August 2019
Dec 15, 2018, 1:48 am
#631
Join Date: Jan 2008
Posts: 1,850
yea the 4th night credit is really slow now...
still havent got credits from back in Oct.
The online booking service is terrible.
They only have a limited number of hotels compared to other OTAs and the pricing is much higher than on the hotel website or other OTAs.
Even with 4th night free, it ended up more expensive for some hotels.
still havent got credits from back in Oct.
The online booking service is terrible.
They only have a limited number of hotels compared to other OTAs and the pricing is much higher than on the hotel website or other OTAs.
Even with 4th night free, it ended up more expensive for some hotels.
Dec 15, 2018, 7:36 pm
#632
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
yea the 4th night credit is really slow now...
still havent got credits from back in Oct.
The online booking service is terrible.
They only have a limited number of hotels compared to other OTAs and the pricing is much higher than on the hotel website or other OTAs.
Even with 4th night free, it ended up more expensive for some hotels.
still havent got credits from back in Oct.
The online booking service is terrible.
They only have a limited number of hotels compared to other OTAs and the pricing is much higher than on the hotel website or other OTAs.
Even with 4th night free, it ended up more expensive for some hotels.
Not only is their rate higher than OTA but calling rep to book DOES often lead to a rate MUCH higher than the hotels own website (as I gave an example upthread)! This doesn't make much sense - not only that but getting a simple quote of rates for 2 hotels took 5 days (when promised next morning)
Dec 16, 2018, 9:44 am
#633
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
They don't want to support the benefit. It costs too much. Try the concierge rather than the 800 TYP number
Dec 16, 2018, 3:00 pm
#634
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Dec 17, 2018, 9:42 am
#637
Join Date: Jun 2015
Location: JFK
Programs: AA Platinum
Posts: 325
Any advice for getting a competitive rate when booking via Aspire / Connexions? Looking at a 4-night stay at the Aava Hotel in Whistler: prices on thankyou.com are so much higher than other OTAs that it's actually more expensive to book with the 4th night free. I assume there's an agency code I could feed to the concierge?
Dec 17, 2018, 9:50 am
#638
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Any advice for getting a competitive rate when booking via Aspire / Connexions? Looking at a 4-night stay at the Aava Hotel in Whistler: prices on thankyou.com are so much higher than other OTAs that it's actually more expensive to book with the 4th night free. I assume there's an agency code I could feed to the concierge?
Dec 17, 2018, 5:17 pm
#639
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
I stayed 10/30 . My statement closes on the 18th, By that math I should get the credit after my Dec 18th statement or would it be January?
Dec 18, 2018, 3:30 am
#641
Join Date: Jun 2005
Location: Mountain View, CA (near SJC and SFO)
Programs: Hilton Gold, Marriott Gold, IHG Platinum, and no status whatsoever on the airlines (!)
Posts: 468
Concierge unable to book rate found at thankyou.com?!
This is strange. I could swear that in the past, the Prestige Concierge has had access to rates shown at ThankYou.com.
However, upon finding a great rate (much cheaper than on hilton.com), I excitedly emailed the Concierge to book with the 4th night free benefit... and was told that they (the concierge) have no access to such rates; I'd have to call the ThankYou department directly. And I presume via that route (as with booking at thankyou.com) I'd be ineligible to receive status & points benefits, right?
Was this a change in policy? Or was I mistaken in my prior understanding?
However, upon finding a great rate (much cheaper than on hilton.com), I excitedly emailed the Concierge to book with the 4th night free benefit... and was told that they (the concierge) have no access to such rates; I'd have to call the ThankYou department directly. And I presume via that route (as with booking at thankyou.com) I'd be ineligible to receive status & points benefits, right?
Was this a change in policy? Or was I mistaken in my prior understanding?
Dec 19, 2018, 2:48 am
#642
Join Date: Oct 2006
Location: Newport Beach / San Francisco / Seattle
Programs: UA GS 1MM, Amex Centurion, Hyatt Globalist, Marriott Ambassador
Posts: 289
Speaking of slow...I recently called to follow up on a 4th night credit from October. I asked the concierge I spoke to what the review process was and if they needed me to send my folio in, since I needed an email copy for myself and had the hotel change the aspire lifestyles email address to my personal email address. The concierge told me it wasn't necessary, and that they verify stays by calling the property. Does anyone know if this is actually what they do? If so, no wonder it takes so long.
Dec 19, 2018, 7:10 am
#643
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
Speaking of slow...I recently called to follow up on a 4th night credit from October. I asked the concierge I spoke to what the review process was and if they needed me to send my folio in, since I needed an email copy for myself and had the hotel change the aspire lifestyles email address to my personal email address. The concierge told me it wasn't necessary, and that they verify stays by calling the property. Does anyone know if this is actually what they do? If so, no wonder it takes so long.
I have heard the same thing, I don't think it needs to take so long I can't imagine there are THAT many people using this benefit. I think Citi has intentionally slowed the process down.
Dec 19, 2018, 7:33 am
#644
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,956
Dec 19, 2018, 8:20 am
#645
Join Date: Aug 2014
Posts: 3,723
I was just told my claim was processed and credit would be awarded in the next billing cycle. So it will take 3 billing cycles after the initial charge.