OK. It was nothing personal. I just can't believe the number of people I see here and elsewhere who are trying to game an already-great benefit.

I hear ya. For me, it's fascinating to read about the work arounds and how people do it, but not something I'm comfortable with.

We actually have a 9 day reservation and 2 free nights. The first free night was with my card in my name. I booked 4 nights. Hubs booked 5 nights in his name and with his Prestige card. That's the extent of me pushing the limit when it's only suppose to be one free night per stay. We do have separate cards though and the hotel was fine with us keeping the same room and booking in two names.

I see no problem with bookings like that, especially in a two-cardholder home. Enjoy your trip.

Primary card holder must be present?
 

We tried to use the 4th night free benefit to book a room for my parents. We won't be staying at the hotel. The citi concerige said we must be present at the check in to receive the benefit. Does anyone have experience with this?

If we add my parents as authorized user would that allow them to book the reservation on their new card as an authorized user?

No. The terms of the offer specify that it can only be used by the primary cardholder.

After several horrible experiences with Aspire, finally found a decent rep ^ who was able to book everything in about 20 mins (he had to call the hotel directly). Email arrived 15 mins later with details about 4th night credit, etc.

Coincidentally, when I called later that evening to make another ressie, I got the same rep who again was able to assist me accordingly. Got his extension for future ressies.

You got an email regarding the 4th not credit? I booked mine yesterday and have not received it. Only got the hotel confirmation.

Yes, received email for both ressies that I made yesterday. Check your spam folder. Excerpt of email below:


Confirmation Number: xxxxxxx
Total for the Stay: $982.48
4th Night Credit (including taxes): $420.05
Total for the Stay with 4th Night Credit Applied: $562.43
Reservation Name: xxxxxxx

.....

Because you are a Citi Prestige cardmember you are eligible to receive a complimentary fourth night as an exclusive Prestige benefit. The complimentary 4th night rate credit in the amount of $420.05 USD is calculated based on the actual rate for the 4th night $363.00 USD plus taxes. This statement credit in the amount of $420.05 USD will appear on your Citi Prestige World Elite MasterCard within one to two billing cycles after check-out of the hotel and verification that the stay was fully paid with your Citi Prestige MasterCard. Exchange rate is based on today’s rate of exchange.

Yeah, some reps take a long time to draft the email and sometimes don't include this. If they omit it, you can reply to the email directly (even though it's a generic email address) and ask them to send a new confirmation with the 4th night language.

I am still curious if CWT is still involved.

Others have said CWT is no longer involved in any way. Not sure if it's accurate, though.

Anybody used the Citi Prestige 4th night free hotel benefit?
 

Can anyone please tell me what the proper email address is now? I have a question about a previous booking and I've emailed them twice and I can't get a response? Thanks.

They emailed me from this one "[email protected]"

I can confirm - I emailed a question regarding a booking to this address and received a response.

Anybody used the Citi Prestige 4th night free hotel benefit?
 

Thanks!

Is the Citi concierge open 24 hr? If not, what is their opening hour?

And is CWT also open whenever Citi concierge is open?