How do I check how much Citi will reimburse me for a 4 night stay? I tried checking the rate for just the 4th night, and it turns out different than the rate if I check the rate for 4 consecutive nights.
|
It reimburses the fourth night, period, assuming the stay is booked through CWT and qualifies, etc.
|
Originally Posted by dkjb3t4
(Post 26000244)
How does it work if I book two rooms?
I would like to book two separate rooms on the same trip for my family for about five nights, which I hope means I will be getting two fourth nights reimbursed, since I'm booking two rooms... But I'm not sure if that's how it works. |
Originally Posted by jsk1973
(Post 26000609)
It reimburses the fourth night, period, assuming the stay is booked through CWT and qualifies, etc.
|
No.
(And good grief.) |
Originally Posted by linglingfool
(Post 26002764)
The T&Cs of the program prohibit you from booking more than one room under the fourth night free at any given time.
|
Request for confirmation - 3 times!!
I made a reservation 1/13 for a stay in April, was told to expect a confirmation email. Never received anything so today I called Citi concierge to ask for status of confirmation. I was transferred to an agent who promised to send it. What I received was a blank email - no attachment. I responded, repeating that I wanted the confirmation (and repeating the specifics of the reservation) and attaching a copy of the confirmation I received for a totally different reservation I made with them. My note clearly said the attachment was for a different reservation and was just an example of what I was looking for.
As you can probably guess, I quickly received a note with an attachment - for the wrong reservation. I should have known better. So I replied pointing out that after 3 requests with no progress I would appreciate receiving what I should have received automatically 2 days ago. Fortunately I have the time to wear them down... Just adding the final resolution - third follow-up request did the trick - they finally sent a note which included the confirmation - the correct one this time. I posted this comment as a caution to others that they can't expect it every reservation to be completed successfully on the first request (or the second, etc.) so plan to look for the confirmation and verify it is correct. OK I also wanted to vent my frustration ... |
I just booked a couple of stays today with the concierge. Apparently, today was the first day of the transition from Ten to Aspire. The good news is that the concierge told me that they have all the tools to book to the 4th free night-eligible stays themselves and do not need to loop in CWT agents anymore. In fact, I believe they may no longer be using CWT, but I could be mistaken.
|
I called the concierge tonight for an upcoming trip and unfortunately it is the same setup as with Ten Group. Aspire transferred me to Carlson Wagonlit (CWT) for the fourth night free. I asked the Aspire agent if this would continue and she said it likely would since CWT did such a great job. Fearing my comments would go too negative too fast, I just said OK and asked for the transfer to CWT.
|
Originally Posted by MellieAZ
(Post 26024169)
I made a reservation 1/13 for a stay in April, was told to expect a confirmation email. Never received anything so today I called Citi concierge to ask for status of confirmation. I was transferred to an agent who promised to send it. What I received was a blank email - no attachment. I responded, repeating that I wanted the confirmation (and repeating the specifics of the reservation) and attaching a copy of the confirmation I received for a totally different reservation I made with them. My note clearly said the attachment was for a different reservation and was just an example of what I was looking for.
As you can probably guess, I quickly received a note with an attachment - for the wrong reservation. I should have known better. So I replied pointing out that after 3 requests with no progress I would appreciate receiving what I should have received automatically 2 days ago. Fortunately I have the time to wear them down... |
Originally Posted by Enclave
(Post 26035214)
I called the concierge tonight for an upcoming trip and unfortunately it is the same setup as with Ten Group. Aspire transferred me to Carlson Wagonlit (CWT) for the fourth night free. I asked the Aspire agent if this would continue and she said it likely would since CWT did such a great job. Fearing my comments would go too negative too fast, I just said OK and asked for the transfer to CWT.
I actually booked two separate reservations today and both times the concierge did the booking himself and neither transferred me and both said they didn't need to. Now I'm a bit worried about getting credit. My current reservation on Starwood states: "Rate Description: Radius Agency Iata Required To Book SET or Corporate Account Number: 99348." Can't tell if this is CWT or not. |
Originally Posted by Enclave
(Post 26035214)
... I asked the Aspire agent if this would continue and she said it likely would since CWT did such a great job.
You will enjoy a complimentary fourth night with no black-out dates, when you book four consecutive nights at any hotel booked by a personal travel advisor designated by MasterCard (the "designated travel advisor" is Carlson Wagonlit Travel). Bookings made through other methods such as, travel agents, websites or directly with a hotel will not qualify. To receive your complimentary night (via a statement credit) you must: Make a reservation for a minimum, consecutive four-night stay by contacting the Citi Prestige Concierge, to book directly with a designated travel advisor Fully pay for your stay with a Citi Prestige Card |
Originally Posted by NDN
(Post 26035237)
If you give them your rewards account number for the hotel so they put it on the reservation, then you don't need any confirmation.
And BTW - on the hotel website, it shows the total amount of the stay and my preference for non-smoking room, nothing about the nightly rate, room type reserved. That seems to be only on the confirmation that I finally received. |
Originally Posted by mia
(Post 26036238)
The fourth night free benefit is provided by MasterCard, not by Citi, and CWT is MasterCard's designated agency. The terms direct us to contact the concierge. I take this to mean that CWT must be involved:
https://online.citi.com/US/JRS/porta...CTermsBenefits I just have a strong feeling I am going to have to chase down this money in a couple of months. |
Originally Posted by billybayswater
(Post 26037490)
... Aspire concierge insisted she do it on her end without looping in CWT.
|
All times are GMT -6. The time now is 8:32 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.