Mar 10, 2014, 8:06 am
Last edit by: mia
If you have a BUSINESS card and do not see Miles credited to your AAdvantage account, please post in this thread in the AA forum: CitiBusiness AAdvantage Platinum Mastercard - Loyalty Points Post but 0 Miles
See also this thread: Business Extra Ending 15 Dec 2023, AAdvantage Business program coming
See also this thread: Business Extra Ending 15 Dec 2023, AAdvantage Business program coming
AA Citi card miles not transferred to AAdvantage accounts [Consolidated]
Mar 12, 2014, 12:07 pm
#32
Join Date: Feb 2014
Posts: 123
How many days had it been since your 1st statement posted showing "miles reported to AA: 0" and them actually finally posting? thanks.
Mar 12, 2014, 12:11 pm
#33
Join Date: May 2013
Posts: 288
My biz AA card closed Feb 28th, including my 50k bonus. Those points still have yet to post to AA.
Mar 12, 2014, 12:46 pm
#34
Join Date: May 2013
Posts: 288
I just called and got a CSR that was being a pain. Kept repeating that it says you might have to wait for 6-8 weeks for points earned on the CC to post. I kept telling him Citi confirmed they sent over the points the Monday after my statement posted. I finally told him that he needed to make a ticket, and have someone else look into it. And he finally did. Took 30+ min, not counting the hold time.
Mar 12, 2014, 1:11 pm
#35
Join Date: Mar 2014
Posts: 5
I also just spoke with a CSR who was polite(ish), but kept insisting that I was calling too early, because points can take 4-6 weeks to post to the AA account from Citi. I (politely) asked her to open a ticket about it, and she seemed completely unfamiliar with that terminology. She put me on hold while she spoke with a manager, and came back and said it was a known issue on their end, and I could expect to see the points in my account within two weeks.
Not the results I was hoping for... I am ready for this to get resolved!
Not the results I was hoping for... I am ready for this to get resolved!
Mar 12, 2014, 1:59 pm
#36
Join Date: Feb 2014
Posts: 123
I also just spoke with a CSR who was polite(ish), but kept insisting that I was calling too early, because points can take 4-6 weeks to post to the AA account from Citi. I (politely) asked her to open a ticket about it, and she seemed completely unfamiliar with that terminology. She put me on hold while she spoke with a manager, and came back and said it was a known issue on their end, and I could expect to see the points in my account within two weeks.
Not the results I was hoping for... I am ready for this to get resolved!
Not the results I was hoping for... I am ready for this to get resolved!
Mar 12, 2014, 2:52 pm
#38
Join Date: Apr 2009
Programs: AA, UA.
Posts: 291
Bus card open since Nov 20, 2013 still not post miles
We both open business card last Nov 2013, still no miles post.
Send multiple SM to CRS. First said it take 2 -3 billing cycle. Then more SM, it said another 3 billing stmts. I finally, send another SM said, how many more billing cycle will this take. The CSR reply back 30 days.
Lee
Send multiple SM to CRS. First said it take 2 -3 billing cycle. Then more SM, it said another 3 billing stmts. I finally, send another SM said, how many more billing cycle will this take. The CSR reply back 30 days.
Lee
Mar 12, 2014, 3:08 pm
#39
Join Date: Aug 2011
Programs: AA, UAL
Posts: 545
We both open business card last Nov 2013, still no miles post.
Send multiple SM to CRS. First said it take 2 -3 billing cycle. Then more SM, it said another 3 billing stmts. I finally, send another SM said, how many more billing cycle will this take. The CSR reply back 30 days.
Lee
Send multiple SM to CRS. First said it take 2 -3 billing cycle. Then more SM, it said another 3 billing stmts. I finally, send another SM said, how many more billing cycle will this take. The CSR reply back 30 days.
Lee
Cheers!
Not-so Proud Member of "I am awaiting AA miles from new Citi Bus. card from Nov." club!
Mar 12, 2014, 7:25 pm
#41
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
This is weird. I just had 18,962 miles post to my account but I have no idea where that came from. Of my three Citi AA cards, only one had any activity last month (business card opened 1/12/13) and my statement from Citi says I should've gotten 53,398 miles.
No flights on AA since January and no partner activity. My AA account just says "Transaction Posted".
This brings me to 66,250 but I need 67,500 to my return from HKG later this year!
edit: I also got a 10% award redemption bonus for 3,750 but I haven't redeemed any awards in a while and certainly none for 37,500 miles.
Did someone else's activity post to my account?
No flights on AA since January and no partner activity. My AA account just says "Transaction Posted".
This brings me to 66,250 but I need 67,500 to my return from HKG later this year!
edit: I also got a 10% award redemption bonus for 3,750 but I haven't redeemed any awards in a while and certainly none for 37,500 miles.
Did someone else's activity post to my account?
Last edited by txflyer77; Mar 12, 2014 at 7:51 pm
Mar 12, 2014, 7:57 pm
#42
Join Date: Jan 2013
Location: NYC
Posts: 538
Mar 12, 2014, 8:28 pm
#43
Join Date: Feb 2014
Posts: 123
03/11/14 Transaction Posted 4,747
Nothing I can think of would result in this credit, any others find random points today?
Mar 12, 2014, 9:03 pm
#44
Join Date: Feb 2014
Posts: 123
Also looking further into my account looks like this hiccup with AA just caused my million miler miles to double!?!
Date Transaction Description* Mileage
Starting Balance 188,503
03/11/14 Transaction Posted 188,503
Total Miles Posted 188,503
ENDING BALANCE ** 377,006
Date Transaction Description* Mileage
Starting Balance 188,503
03/11/14 Transaction Posted 188,503
Total Miles Posted 188,503
ENDING BALANCE ** 377,006
Mar 12, 2014, 9:34 pm
#45
Join Date: Apr 2003
Location: BOS .. but soon SFO
Programs: UA PLAT, TK GLD, Hilton Diamond, IC PLAT, SPG GLD, Marriott GLD
Posts: 1,528
I've got:
1) no miles from the EXEC card
2) no mystery miles posted
3) same million mile count
Million Miler Balance 225,951
Program to Date Miles 606,134
and after the 2 EXECs, that program to date will be a cool 826,134 ... would LOVE for that to be my million mile balance!
1) no miles from the EXEC card
2) no mystery miles posted
3) same million mile count
Million Miler Balance 225,951
Program to Date Miles 606,134
and after the 2 EXECs, that program to date will be a cool 826,134 ... would LOVE for that to be my million mile balance!