Jan 24, 2014, 5:20 pm
Last edit by: mia
The thread was split on September 24, 2014 for technical reasons. This version of the Wikipost is frozen as of that date. Please click HERE to read the newer posts and the most current Wikipost.
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For questions NOT related to the application process - such as experiences using benefits - refer to the AA forum thread on this card: AA Citibank Executive / AAdvantage World Elite MasterCard (Master Thread)
Recommended Application Procedure:
Clear cache and cookies prior to applying or use an incognito or private browsing session to apply. Opening multiple different apps in different windows or tabs or failing to clear cookies/cache has resulted in people receiving a lesser offer for some Citi cards. [B]We do not know, and Citi has not indicated, how long these offers will last. Citi has left other offers alive for over a year beyond the 'apply by' date in the past. These links could be here all year or gone tomorrow. If the application loads, it is good, based on past Citi applications that survived past the landing page expiration, regardless of any posted or advertised 'apply by' date.
MOST CURRENT LINKS:
As of 8/19/14, the 60K+ links are no longer working, and give the following error:
[This link stopped working for a few days in July but seems to be working again] Many thanks to LM225 - Citi AA Executive Personal Mastercard, 100,000 miles after $10,000 spend in 3 months, Admirals Club access for cardholder and family or cardholder and two guests, up to $200 in statement credits. $450 annual fee, not waived. Landing page no longer loads as of 6/24.
The landing page asks for a first and last name but the application loads with or without the landing page. This is a CHIP and Signature card. If you go through the landing page, please use any referral code given to you by an AC rep.
For alternate 100K links, see Post #6084. https://www.citicards.com/cards/acq/...&screenID=3001
Many thanks to lobo411 - Citi AA Executive Personal Mastercard, 75,000 miles after $7500 spend in 3 months, Admirals Club access for cardholder and family or cardholder and two guests, up to $100 in statement credits. $450 annual fee, not waived. No landing page. This is a CHIP and Signature card. Bonus confirmed in posts 136 and 142. Still working: There is also a public version of this offer Citi AA Mastercard, 75,000 miles, Landing page available here. HT Belllaaa.
Many thanks to cerealmarketer - Citi AA Executive Personal Mastercard, 60,000 miles after $5k spend in 3 months, Admirals Club access for cardholder and family or cardholder and two guests. $450 annual fee, not waived. Landing page available here. This is a CHIP and Signature card. Landing page for 60K for $5K, with $100 statement credit and application.
Current 50K public offer: (Be carefull this link is showing as 30k in citi system, use other link for 50k) Landing page for 50K for $5K spending, no statement credit and application.
New 50k offer:
Landing page for New 50K for $5K spending, no statement credit - Application Link WARNING: This landing page contains the following in the Footnotes: "American Airlines AAdvantage® bonus miles are not available if you have had a Citi Executive® / AAdvantage® World EliteTM MasterCard® opened or closed in the past 18 months." But the app link directly following it goes to a totally different app page, which is reported to be working as usual.
EXPEDITED SHIPPING
While reconsideration/application reps do not seem to be aware of this, these cards are expedited and usually arrive 1-2 days after approval.The CSR will not take a request to expedite the card.
Who is eligible for this card? Anyone as long as you can be approved for the minimum $5K credit line, subject to the standard Citi rules of 1 Citi app or card of any kind per 8 days and 2 Citi cards or apps of any kind per 65 days. It is always advisable to wait 65 days from any type of Citi denial before applying for another Citi card. Many have reported getting approved for this card in spite of having several open AA cards over the past year as well as having previously had this card.
Not sure about the 8 and 65 day rules? If your most recent application for any Citi card is less than click here - 8 days ago, you need to wait. Also, if your previous (second-to-last) Citi application is less than click here - 65 days ago, you need to wait. These are not rules published or known by Citi CSRs but rather based on thousands of Citi card applications and datapoints across several threads.
This card can be churned. Recent datapoints concerning multiple Executive cards include posts 917, 1059 and starting at 1365. For in-depth datapoints and advice on churning Citi cards, read and study the extensive wiki posts in the HH thread and the AA Plat/gold thread. Click the plus on the right hand side of the wiki if you do not see the wiki text. Datapoints for bonus points posting on multiple cards include post 2579.
Getting around the $450 annual fee: Some have been able to meet the spending requirement before the first statement posts and then cancel and have the fee refunded after the miles post. Details and datapoints include starting at post 74. T&C state that the card must be cancelled within 30 days of the fee posting to get it refunded. Potential problems with this plans include a very short (1 week or less) first "month" as well as delays in miles posting which have been reported by several FTers here http://www.flyertalk.com/forum/credi...ost-first.html. YMMV. If paying $250-$450 for a year's access to Admirals Clubs and the 60K-100K miles is a deal breaker, this card may not be for you.
Once you cancel the card (within the 37 day window of AF posting) the refund will post on the account between 1-3 business days.
Retention Bonus Offers: User have been offered the following retention bonus offers when calling to cancel the card:
- 5,000 points + $100 credit with $1,500 spend per month for 3 months 5333
- 2 additional club member passes 6862
- 1,000 bonus miles each month for 16 month, min $1k spend/month 6862
Already a member? If you already purchased an AC membership (for example, using the credit from Amex Plat) and apply and are approved for this card, AA will refund you the pro-rated AF from any time left on your membership.
When do miles post? Usually a few days after your statement closes. In some cases your statement will show the correct miles earned but will show 0 miles reported to AA. In this case see this thread.
Please post more experiences about cancelling to avoid the $450 fee
Helpful points from post #3794 and others, especially for those new to Citi:
1) Citi CSRs are clueless, so disregard everything they say that seems to contradict anything you have read on F/T. And take everything else with a big grain of salt. I was told 3 times VERY CLEARLY "You will not got your annual fee refunded" while I was cancelling, but I did get it.
2a) With Citi, if you are approved for a card, and meet the minimum spend requirement, you will get the bonus listed for the offer you applied for. Every time ! Unlike Chase or AMEX, who will send you a card, wait for you to pay the fee and spend, and then say "sorry, you don't qualify for a bonus". If Citi doesn't intend to give you the bonus, they will just deny your app. They won't even do a pull, they will just instantly deny your app. If they send you the card, and you meet the spend on time, you will get the bonus. My attorney insists I add "that could change tomorrow", but from the Big Bang thru today, that has always been true.
2b) Another helpful post discussing timeframe for meeting min spend: 6279
3) Any expectation that Citi will do things that make sense is just plain silly. They won't.
Admiral Club Access: You do not need to be flying AA that particular day of travel. (Ex: you're flying DL on the day of travel...you could still enter the AC lounge, even though you're not on an AA flight that day.) Beware, though, that individual lounges have individual rules (see the link below). Alternate rules usually come w/ Qantas lounges, not AA lounges. Furthermore, AC access "comes with" US Air access (19 locations). An authorized user does not have AC access unless they are with the primary card holder. The authorized user's card will have the "Admiral Club" language omitted from the back of their card.
For reference, an AC lounge list: http://www.aa.com/i18n/travelInforma...#admirals-club
For questions and discussions on lounge access: Help Desk: Lounge Access and Lounge Access Rules
$200 Statement Credit on any purchase:
Multiple datapoints within this thread as well as multiple confirmations from CSRs say that the $200 statement credit is for any purchase.
Also, please note that these cards do not include the 10% miles rebate offered by some other Citi AA products.
What about the EQM? AA tracks your miles earned on Executive card(s) and adds 10K Elite Qualifying Miles to your EQM balance once you earn 40,000 miles during a calendar year on Executive card(s). Any number of Executive cards can add up to the 40K, and you cannot earn more than 10K EQM each year. No redeemable miles are added, and this is of no consequence or value unless you will also earn at least 15K additional EQM in a given year by flying and 10K will bump you up to the next status level.
Direct phone number to Citi Fraud Prevention department: +18664705331
Concierge service enrollment (allows for electronic requests). Concierge number is +18778812668
Here are the minimum credit limit required amounts in order to keep an account open (for purposes of new card applications and reconsiderations)
Citi Amex 1k (likely citi gold as well)
Citi Visa signature/world MasterCard 3k
Citi World elite Mastercards (including exec) 5k
Advice to those new to citi American Airlines cards,
If you are just starting out please apply and use the lower level citi AA card for a while before moving on to this thread and card. This will help you in the long run in more ways than one. Most of us here have opened and used lower level AA cards before moving on to this thread and card
Also,
Check out this thread
http://www.flyertalk.com/forum/citi-...ost-first.html
-----------------------------------
For questions NOT related to the application process - such as experiences using benefits - refer to the AA forum thread on this card: AA Citibank Executive / AAdvantage World Elite MasterCard (Master Thread)
Recommended Application Procedure:
Clear cache and cookies prior to applying or use an incognito or private browsing session to apply. Opening multiple different apps in different windows or tabs or failing to clear cookies/cache has resulted in people receiving a lesser offer for some Citi cards. [B]We do not know, and Citi has not indicated, how long these offers will last. Citi has left other offers alive for over a year beyond the 'apply by' date in the past. These links could be here all year or gone tomorrow. If the application loads, it is good, based on past Citi applications that survived past the landing page expiration, regardless of any posted or advertised 'apply by' date.
MOST CURRENT LINKS:
As of 8/19/14, the 60K+ links are no longer working, and give the following error:
A system error has caused a delay in processing your application. Please try again later.
[This link stopped working for a few days in July but seems to be working again] Many thanks to LM225 - Citi AA Executive Personal Mastercard, 100,000 miles after $10,000 spend in 3 months, Admirals Club access for cardholder and family or cardholder and two guests, up to $200 in statement credits. $450 annual fee, not waived. Landing page no longer loads as of 6/24.
Current 50K public offer: (Be carefull this link is showing as 30k in citi system, use other link for 50k) Landing page for 50K for $5K spending, no statement credit and application.
New 50k offer:
Landing page for New 50K for $5K spending, no statement credit - Application Link WARNING: This landing page contains the following in the Footnotes: "American Airlines AAdvantage® bonus miles are not available if you have had a Citi Executive® / AAdvantage® World EliteTM MasterCard® opened or closed in the past 18 months." But the app link directly following it goes to a totally different app page, which is reported to be working as usual.
EXPEDITED SHIPPING
While reconsideration/application reps do not seem to be aware of this, these cards are expedited and usually arrive 1-2 days after approval.The CSR will not take a request to expedite the card.
Who is eligible for this card? Anyone as long as you can be approved for the minimum $5K credit line, subject to the standard Citi rules of 1 Citi app or card of any kind per 8 days and 2 Citi cards or apps of any kind per 65 days. It is always advisable to wait 65 days from any type of Citi denial before applying for another Citi card. Many have reported getting approved for this card in spite of having several open AA cards over the past year as well as having previously had this card.
Not sure about the 8 and 65 day rules? If your most recent application for any Citi card is less than click here - 8 days ago, you need to wait. Also, if your previous (second-to-last) Citi application is less than click here - 65 days ago, you need to wait. These are not rules published or known by Citi CSRs but rather based on thousands of Citi card applications and datapoints across several threads.
This card can be churned. Recent datapoints concerning multiple Executive cards include posts 917, 1059 and starting at 1365. For in-depth datapoints and advice on churning Citi cards, read and study the extensive wiki posts in the HH thread and the AA Plat/gold thread. Click the plus on the right hand side of the wiki if you do not see the wiki text. Datapoints for bonus points posting on multiple cards include post 2579.
Getting around the $450 annual fee: Some have been able to meet the spending requirement before the first statement posts and then cancel and have the fee refunded after the miles post. Details and datapoints include starting at post 74. T&C state that the card must be cancelled within 30 days of the fee posting to get it refunded. Potential problems with this plans include a very short (1 week or less) first "month" as well as delays in miles posting which have been reported by several FTers here http://www.flyertalk.com/forum/credi...ost-first.html. YMMV. If paying $250-$450 for a year's access to Admirals Clubs and the 60K-100K miles is a deal breaker, this card may not be for you.
Once you cancel the card (within the 37 day window of AF posting) the refund will post on the account between 1-3 business days.
Retention Bonus Offers: User have been offered the following retention bonus offers when calling to cancel the card:
- 5,000 points + $100 credit with $1,500 spend per month for 3 months 5333
- 2 additional club member passes 6862
- 1,000 bonus miles each month for 16 month, min $1k spend/month 6862
Already a member? If you already purchased an AC membership (for example, using the credit from Amex Plat) and apply and are approved for this card, AA will refund you the pro-rated AF from any time left on your membership.
When do miles post? Usually a few days after your statement closes. In some cases your statement will show the correct miles earned but will show 0 miles reported to AA. In this case see this thread.
Please post more experiences about cancelling to avoid the $450 fee
Helpful points from post #3794 and others, especially for those new to Citi:
1) Citi CSRs are clueless, so disregard everything they say that seems to contradict anything you have read on F/T. And take everything else with a big grain of salt. I was told 3 times VERY CLEARLY "You will not got your annual fee refunded" while I was cancelling, but I did get it.
2a) With Citi, if you are approved for a card, and meet the minimum spend requirement, you will get the bonus listed for the offer you applied for. Every time ! Unlike Chase or AMEX, who will send you a card, wait for you to pay the fee and spend, and then say "sorry, you don't qualify for a bonus". If Citi doesn't intend to give you the bonus, they will just deny your app. They won't even do a pull, they will just instantly deny your app. If they send you the card, and you meet the spend on time, you will get the bonus. My attorney insists I add "that could change tomorrow", but from the Big Bang thru today, that has always been true.
2b) Another helpful post discussing timeframe for meeting min spend: 6279
3) Any expectation that Citi will do things that make sense is just plain silly. They won't.
Citibank Contacts/Resources
- Application status: https://www.accountonline.com/cards/...?screenID=3187
- (800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
- (800) 763-9795 – General Personal Application Inquiries with live rep
- (866) 606-2787 – General Application and Account Questions with live rep
- (888) 201-4523 – Application status
- (866) 606-2961 – Reconsideration Line.
- Twitter : @AskCiti. Very powerful tool.
- Executive Office - useful for getting a more empowered agent for reconsideration purposes: CitiBank Executive Review Department, P.O. Box 6000, Sioux Falls, SD 57117
For reference, an AC lounge list: http://www.aa.com/i18n/travelInforma...#admirals-club
For questions and discussions on lounge access: Help Desk: Lounge Access and Lounge Access Rules
$200 Statement Credit on any purchase:
Multiple datapoints within this thread as well as multiple confirmations from CSRs say that the $200 statement credit is for any purchase.
Also, please note that these cards do not include the 10% miles rebate offered by some other Citi AA products.
What about the EQM? AA tracks your miles earned on Executive card(s) and adds 10K Elite Qualifying Miles to your EQM balance once you earn 40,000 miles during a calendar year on Executive card(s). Any number of Executive cards can add up to the 40K, and you cannot earn more than 10K EQM each year. No redeemable miles are added, and this is of no consequence or value unless you will also earn at least 15K additional EQM in a given year by flying and 10K will bump you up to the next status level.
Direct phone number to Citi Fraud Prevention department: +18664705331
Concierge service enrollment (allows for electronic requests). Concierge number is +18778812668
Here are the minimum credit limit required amounts in order to keep an account open (for purposes of new card applications and reconsiderations)
Citi Amex 1k (likely citi gold as well)
Citi Visa signature/world MasterCard 3k
Citi World elite Mastercards (including exec) 5k
Advice to those new to citi American Airlines cards,
If you are just starting out please apply and use the lower level citi AA card for a while before moving on to this thread and card. This will help you in the long run in more ways than one. Most of us here have opened and used lower level AA cards before moving on to this thread and card
Also,
Check out this thread
http://www.flyertalk.com/forum/citi-...ost-first.html
Citi Executive AA MasterCard [October 2013 - September 2014]
Aug 7, 2014, 9:55 am
#8506
Join Date: Jun 2004
Location: Queens, NY
Programs: Bonvoy Titanium, OW Emerald, HH Diamond
Posts: 1,066
Aug 7, 2014, 10:24 am
#8507
Join Date: Feb 2013
Location: San Antonio
Programs: AS MVP
Posts: 2,276
I know the wiki states this card is churnable. But, are there any data points that show someone has been approved using the 60K link after having multiple Exec cards under the 100k link? I will hit my 65 days in about a week and still think it's worth it to get the 60k deal if it's still churnable.
Aug 7, 2014, 12:10 pm
#8508
Join Date: Oct 2012
Posts: 36
I used Secure Message asking to close the card on day 32 after the AF posted. 48 hrs later I have no response. Is this normal?
Aug 7, 2014, 12:32 pm
#8510
Join Date: Feb 2010
Posts: 1,263
Send the message again. I had that happen and sent the message again and it was closed within 2 hours. I've always received some kind of acknowledgement within 4 hours, except for that one time.
Aug 7, 2014, 5:54 pm
#8511
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
Thread title should probably be updated
Aug 7, 2014, 6:17 pm
#8512
Join Date: Apr 2014
Posts: 1,273
I can't apply and can't finish spend on a card, thanks to citi's fraud dept. They have had the card locked since the 8/1. First set of docs faxed to them wasn't enough. Now they want DL (front AND back!), SS, utility bill. I sent DL (front), and 3 utility bills the first go around, on Monday. All of this because the cell phone account is in my name, not spouse's? They don't have a number in her name to reach her and so --even with all the bills and DL -- couldn't confirm her identity.
CSR today (#3 this morning!) finally said "a change in contact information on the website" triggered the fraud report.
Right. Because no one ever receives a card then changes their address or phone carrier within the first 2 months of opening a new account and updates their info. Gimme a break.
CSR today (#3 this morning!) finally said "a change in contact information on the website" triggered the fraud report.
Right. Because no one ever receives a card then changes their address or phone carrier within the first 2 months of opening a new account and updates their info. Gimme a break.
Aug 7, 2014, 8:21 pm
#8513
Join Date: Aug 2013
Posts: 43
I recently received my first statement, after spending 10k+. They gave me the $200 statement credit, but I wasn't charged the $450 fee. Is this normal, has anyone been charged the fee on their second statement? Or at this point is there some glitch and I'll never be charged the fee.
Aug 7, 2014, 8:27 pm
#8514
Join Date: Apr 2014
Posts: 1,273
I recently received my first statement, after spending 10k+. They gave me the $200 statement credit, but I wasn't charged the $450 fee. Is this normal, has anyone been charged the fee on their second statement? Or at this point is there some glitch and I'll never be charged the fee.
Aug 7, 2014, 8:29 pm
#8515
Join Date: Jan 2014
Posts: 1,269
I can't apply and can't finish spend on a card, thanks to citi's fraud dept. They have had the card locked since the 8/1. First set of docs faxed to them wasn't enough. Now they want DL (front AND back!), SS, utility bill. I sent DL (front), and 3 utility bills the first go around, on Monday. All of this because the cell phone account is in my name, not spouse's? They don't have a number in her name to reach her and so --even with all the bills and DL -- couldn't confirm her identity.
CSR today (#3 this morning!) finally said "a change in contact information on the website" triggered the fraud report.
Right. Because no one ever receives a card then changes their address or phone carrier within the first 2 months of opening a new account and updates their info. Gimme a break.
Right. Because no one ever receives a card then changes their address or phone carrier within the first 2 months of opening a new account and updates their info. Gimme a break.
IMO, the only legitimate reason for you to be upset is that they haven't been able to clear the fraud alert for several days. That would drive me nuts. But in the grand scheme of things, fraudulent use of credit cards is more important than MS.
Aug 7, 2014, 8:58 pm
#8516
Join Date: May 2014
Posts: 571
When I plan to do MS on my wife's card, I make myself the AU when I apply for her, and I use my cell # as the contact. That way, the number they call for a fraud issue matches the number on file with the account.
It doesn't bother me that a change in contact information would trigger a fraud alert. I'd be more concerned if it didn't.
IMO, the only legitimate reason for you to be upset is that they haven't been able to clear the fraud alert for several days. That would drive me nuts. But in the grand scheme of things, fraudulent use of credit cards is more important than MS.
It doesn't bother me that a change in contact information would trigger a fraud alert. I'd be more concerned if it didn't.
IMO, the only legitimate reason for you to be upset is that they haven't been able to clear the fraud alert for several days. That would drive me nuts. But in the grand scheme of things, fraudulent use of credit cards is more important than MS.
Aug 7, 2014, 9:25 pm
#8517
Join Date: Feb 2014
Location: YYC, SFO, OAK
Programs: AS MVP 75K, AA Platinum, IHG Platinum, Club Carlson Gold
Posts: 734
Datapoint... just got my 3rd card. Although this time for only 60K, the low $5K minimum should make it easier to churn.
I got a late start to this game
First time I applied earlier this year (~late Jan) I was rejected, and even a call to their exec recon line didn't resolve it... although the problem then was that I hadn't waited 65 days from a previous rejection, which occurred because I thought the Citi AA Platinum card was churnable...
Anyways, I waited 65 days after that and got approved for #1. Wait a month and got #2. Closed #1 after 34 days and got AF refunded.
Felt a bit overextended doing all the MS, especially with OV at WM no longer working and PP limits not resetting, I held off on getting #3, then regretted it since that's when the 100K bonus died.
Oh well, 60K still isn't bad as long as it remains churnable!
I got a late start to this game
First time I applied earlier this year (~late Jan) I was rejected, and even a call to their exec recon line didn't resolve it... although the problem then was that I hadn't waited 65 days from a previous rejection, which occurred because I thought the Citi AA Platinum card was churnable...
Anyways, I waited 65 days after that and got approved for #1. Wait a month and got #2. Closed #1 after 34 days and got AF refunded.
Felt a bit overextended doing all the MS, especially with OV at WM no longer working and PP limits not resetting, I held off on getting #3, then regretted it since that's when the 100K bonus died.
Oh well, 60K still isn't bad as long as it remains churnable!
Aug 7, 2014, 9:40 pm
#8518
Join Date: Jan 2014
Posts: 1,269
That's not inconsistent with what I said. The issue isn't the fraud alert, it's that they've been awful at resolving it (both in length of time and in the docs they asked for). If you'd be none too pleased if they asked for proof of identity one time and resolved it quickly, then we feel differently.
Aug 7, 2014, 9:43 pm
#8519
Join Date: Nov 2008
Programs: SPG Gold, Hilton Diamon, IHG Spire
Posts: 374
I recently received my first statement, after spending 10k+. They gave me the $200 statement credit, but I wasn't charged the $450 fee. Is this normal, has anyone been charged the fee on their second statement? Or at this point is there some glitch and I'll never be charged the fee.
Aug 7, 2014, 11:03 pm
#8520
Formerly known as FTRox87
Join Date: Sep 2012
Location: TX
Programs: AA/US 1M, AS, BA, CX, EK, EY, JL, KE, LH, NH, OS, QF, QR, TG, UA/CO | *$G
Posts: 1,428
how long do apps stay active in the Citi system -- is it 30 days or 60 days? I might have a prev app, that I could possibly open up via recon for atleast the 75k offer, and that'd be cool. wouldnt mind the extra HP, assuming they approve it (like they did for one guy earlier in the thread.)
I tried calling em and they said the office is currently closed even though the automated line said its open till 2am eastern, and there were still a cpl hours left when I had called. the reason I ask is that now that its past midnight it might be 31 days from my records but ofc the only date that matters is when Citi actually processed my app. and that'd be a moot point if we have a 60 day window by any chance.
I tried calling em and they said the office is currently closed even though the automated line said its open till 2am eastern, and there were still a cpl hours left when I had called. the reason I ask is that now that its past midnight it might be 31 days from my records but ofc the only date that matters is when Citi actually processed my app. and that'd be a moot point if we have a 60 day window by any chance.