Originally Posted by
ZzzzX
I can't apply and can't finish spend on a card, thanks to citi's fraud dept. They have had the card locked since the 8/1. First set of docs faxed to them wasn't enough. Now they want DL (front AND back!), SS, utility bill. I sent DL (front), and 3 utility bills the first go around, on Monday. All of this because the cell phone account is in my name, not spouse's? They don't have a number in her name to reach her and so --even with all the bills and DL -- couldn't confirm her identity.
When I plan to do MS on my wife's card, I make myself the AU when I apply for her, and I use my cell # as the contact. That way, the number they call for a fraud issue matches the number on file with the account.
Originally Posted by
ZzzzX
CSR today (#3 this morning!) finally said "a change in contact information on the website" triggered the fraud report.
Right. Because no one ever receives a card then changes their address or phone carrier within the first 2 months of opening a new account and updates their info. Gimme a break.
It doesn't bother me that a change in contact information would trigger a fraud alert. I'd be more concerned if it didn't.
IMO, the only legitimate reason for you to be upset is that they haven't been able to clear the fraud alert for several days. That would drive me nuts. But in the grand scheme of things, fraudulent use of credit cards is more important than MS.