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Citi Hilton Honors Reserve Card [Ends Dec 2017]

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Old Oct 6, 2013, 12:04 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Citi's contract to issue Hilton co-branded cards ends in December 2017. Citi will sell most accounts to American Express. The criteria for determining which accounts are eligible to be sold are unpublished. Read Hilton FAQ: http://hiltonhonors3.hilton.com/en/e...-card-faq.html


ALL known links for ALL Citi Hilton Honors cards appear to be dead now.
-----------------------------

This thread is a continuation of: Citi Hilton HHonors Reserve Card (2012 - 2015)


Link no longer working: https://www.citicards.com/cards/cred...7A711D5L00101W

Link no longer working: https://www.citi.com/credit-cards/cr...s-reserve-card

- Earn two weekend night certificates - at select hotels and resorts - after making $2,500 in purchases.

- Enjoy Hilton HHonors Gold Status as long as you are a Citi Hilton Reserve cardmember

- Annual Fee: $95,
not waived


From the app page:
"Weekend Night Certificates offer is not available if you have had any Citi®Hilton HHonorsTM card opened or closed in the past 24 months"."Weekend Night Certificates offer is not available if you have had a Citi Hilton HHonors Reserve Card account that was opened or closed in the past 24 months." (Language change to "any" dates back to August 2016.)


When will I receive my free nights?
Some datapoints indicate that the certificates are emailed ~7 days after the statement in which the spend is met, but others datapoints indicate that it may take 1-2 additional statement cycles before they're actually sent.

How long do I have to use the free nights?
The certificates expire 12 months from the date that they're emailed to you. Your stay must be completed on or before this expiration date.

Do I need to print the certificates and take them with me?
Yes. Some people say they haven't been asked for them, but it's much better to have them and not need them than to need them and not have them.

Can the free weekend certs be redeemed online?
No, you have to call the HHonors department to book them. Even regular Hilton reservations cannot book them, although they can transfer you to the right department.


so the 2-browser trick is dead. can we still apply two HH Reserve card every 65 days, with same HH #, and get four certificates?
Several people have reported successfully churning this card, and receiving the certificates for both cards. Closing one card before applying for another doesn't appear to be required.

You can still get as many as you want of the Citi Hilton 50k cards (except that CITI only allows two cards of any type every 60-65 days).all 50k card offers without 18 month language dead as of 7/5/15

Can you get the anniversary free night bonus without paying the annual fee, or do you get the free night bonus only if you hit $10,000 in charges AND renew?
This seems to be YMMV. Some people have reported not getting it until well after their AF payment is due, while others have reported getting it in time to cancel and have their AF refunded. More data points on this are needed.

Terms and conditions for the free nights
Friday, Saturday & Sunday night, and I don't think there are any blackout nights (beyond the normal HHonors program rules). Here is the description from the Cert as well as the T&C's:

Description: You've received this reward certificate because you've met the purchase requirements with your Citi Hilton HHonors Reserve card. This reward is valid for one complimentary weekend night for a standard room at participating hotels worldwide, subject to availability. This reward is not valid at All-Inclusive or Distinctive properties and cannot be combined with the 5th Night Free benefit or other promotions. Please visit HHonors.com/weekendcertificate to see a list of excluded properties.

GENERAL TERMS AND CONDITIONS
As with any HHonors Reward, this Reward Certificate is subject to all HHonors Terms & Conditions on participation, use, and redemption, posted at http://hhonors1.hilton.com/en_US/hh/terms.do. The hotel stay received with this Hotel Reward Certificate shall be treated as a Hotel Reward Stay, as defined in the Terms & Conditions, except Points & Money, Premium Room and Room Upgrade Rewards cannot be used with this Certificate.

HOTEL REWARD TERMS AND CONDITIONS
1. Reward Certificate is not transferable after issued and may be redeemed only by the individual named thereon, consistent with HHonors Terms & Conditions. If a person other than the individual named on the Reward Certificate attempts to redeem it, the Certificate will be deemed void and accommodations will be denied.
2. Reward Certificate may not be sold, auctioned, bartered, brokered or purchased except with the express written consent of Hilton HHonors. Any Reward Certificate obtained in this manner by any person or entity will be considered to be fraudulently obtained and will be deemed void if transferred for cash or other consideration. Altered Reward Certificates are void and will not be honored.
3. Reward Certificate may not be combined with other certificates, discounts, packages or promotional offers, or Hotel Reward stays beyond Standard Room Rewards, unless otherwise specified in writing by Hilton HHonors.
4. Reward Certificate cannot be redeemed for cash, prizes or credit. Reward Certificate is not exchangeable.
5. Reward Certificate will not be replaced, reissued or credited if lost, stolen or otherwise destroyed.
6. Reward Certificate is void if copied, prohibited or restricted by law.
7. HHonors members will not earn points or miles for Hotel Reward stays, unless otherwise stated on the Reward Certificate.
8. Reward Certificate expires on the date noted on the face of the Reward Certificate.
9. Reward Certificate must be redeemed in strict accordance with the procedures specified on the certificate.
10. For the purpose of Certificate redemption, a weekend night is defined as a Friday, Saturday or Sunday night, unless specified otherwise on the Reward Certificate.
11. Reward Certificate applies to the room rate and tax of one standard room at a participating hotel and as further provided on the Certificate. A "Standard room" is as defined by the hotel. Any tax liability incurred in connection with the receipt and/or use of this Certificate, including, but not limited to, local or city occupancy taxes, or individual income tax is the sole responsibility of the user. Incidental charges are the responsibility of the user.
12. Reward Certificate usage is limited to Double Occupancy. Additional occupants, age 19 and above, are subject to the standard extra person charges.
13. Reward Certificate reservations must be guaranteed with a credit card. Some hotels may require a deposit in lieu of a credit card guarantee. Deposits cannot be waived for Reward Certificate reservations. Reward Certificate reservations that are cancelled outside of the time frame set by the hotel's individual cancellation policy will be charged one night's room and tax at the hotel's minimum rate for that date.
14. Reward Certificate is valid for the number of nights noted under the description on the face of the Certificate. If the Certificate is valid for more than one night, all nights must be used and the Certificate redeemed for a single stay that includes up to all Certificate nights. The Certificate cannot be broken down and/or redeemed for more than one stay. Any unused nights will be forfeited and will not be replaced or credited.
15. No credit or substitutions will be given for any Reward Certificate including those that are only partially used.
16. Promotional Rewards are for Standard Rooms only.
17. Hotel stays resulting from Reward Certificate are non-commissionable to travel agents.
18. Recipients of Reward Certificate may be required to sign a release of liability and a statement permitting the use of their name and/or photo for promotional purposes without additional compensation.
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Citi Hilton Honors Reserve Card [Ends Dec 2017]

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Old Aug 31, 2017, 10:16 am
  #451  
 
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
Originally Posted by Hawkeyefan
So it seems, if we hit the $10k in annual spend, we will still get the free anniversary night despite the citi card going away. Though like you all, not sure how that is going to transpire. Issue a Hilton Surpass card? I already have one of those I don't want another.
Right. I mean, I don't mean to be so obtuse, but here's my thinking (or non-thinking):
  • My card year happens to be almost exactly the calendar year
  • So if I hit the $10K spend by the end of 2017, I will be entitled to another weekend free room.
  • In the past, I have paid the AF in January and then received the new certificate in February or beginning in March
  • And if I decide I don't want the new card and don't re-up in January, they are still going to give me the certificate?
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Old Aug 31, 2017, 10:34 am
  #452  
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Originally Posted by Hawkeyefan
Though like you all, not sure how that is going to transpire. Issue a Hilton Surpass card? I already have one of those I don't want another.
The Surpass card has a different price and different features than the Reserve card. So it's not all clear what they will do. They could add a new card just about Surpass (maybe only for conversions, maybe for new apps too), or they could morph the Surpass card to be more like the Reserve (including 0% Forex!), or who knows what.

The one thing we do know: There's a lot of time passing between when they announced that something would happening and when (still not yet) they announce exactly what would be happening. So they have (had) plenty of time to come up with zillions of scenarios and think through each one and decide which way(s) to go.

This situation does not have much in the way of precedents (of a loyalty program originally having multiple cards each from two major banks and then it being reduced to only one of those major banks). So we can't turn to precedent for clues. This is a completely different situation that a loyalty program simply moving from one bank to one other bank (that latter situation has happened a lot).
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Old Aug 31, 2017, 10:39 am
  #453  
mia
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Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
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You may wish to follow this thread in the Hilton forum, and read THIS post by the official Hilton representative.

http://www.flyertalk.com/forum/hilto...nd-2017-a.html
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Old Aug 31, 2017, 6:48 pm
  #454  
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Originally Posted by mia
You may wish to follow this thread in the Hilton forum, and read THIS post by the official Hilton representative.

http://www.flyertalk.com/forum/hilto...nd-2017-a.html
That only says when the Citi HH cards will cease to exist. That's been long known, and in fact is in the title of many threads about it (including one I started in the Hilton forum).

It doesn't say anything official about whether they'll be converted to Amex cards, and if so whether to existing types of Amex HH cards or new types of Amex HH cards, and also if so how and when they'll converted to Amex cards. On all those issues, all I hear is crickets everywhere (Citi, Amex, and Hilton).

Now, since I only have the no-AF version of the Citi HH card myself, it doesn't matter so much to me personally. But for those who have the Reserve and have to decide whether to pay a renewal annual fee coming up for benefits (like 0% forex) that may or may not disappear on 1/1/18 (because no one has explained what will happen to Reserve holders in that sort of detail), the crickets sound really annoying, don't they?
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Old Sep 7, 2017, 11:45 pm
  #455  
 
Join Date: Mar 2012
Posts: 989
Hey guys, I made a 7 night booking, 2 with free weekend nights and 5 with points. However, the rep that made the booking attached my free weekend nights to Tuesday and Wednesday of my reservation. Does anyone have any experience with this? Will I be ok, or if I show up, the property will want to charge me the cash rate that day? I can't get them to change it because there is no availability now, and if I try to cancel and rebook, the award availability may not come back. Thanks
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Old Sep 8, 2017, 12:53 pm
  #456  
 
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,182
An interesting question for which I do not have an answer, but I am guessing that they attached them to the two nights at the end to allow you to take advantage of the free fifth night. If your stay is Wednesday to Wednesday or Tuesday to Tuesday and they put the certs on the weekend nights, then you would have to pay for all 5 of the other nights because you wouldn't have 5 consecutive.
If it was me and I received a confirmation that the nights were booked and properly attributed to points, i think I would leave it alone.
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Old Sep 9, 2017, 3:14 am
  #457  
 
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
Originally Posted by babypuwet
Hey guys, I made a 7 night booking, 2 with free weekend nights and 5 with points. However, the rep that made the booking attached my free weekend nights to Tuesday and Wednesday of my reservation. Does anyone have any experience with this? Will I be ok, or if I show up, the property will want to charge me the cash rate that day? I can't get them to change it because there is no availability now, and if I try to cancel and rebook, the award availability may not come back. Thanks
Leave good enough alone. You will get your upgrade as expected.
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Old Sep 9, 2017, 7:19 am
  #458  
 
Join Date: Mar 2012
Posts: 989
Originally Posted by DCBob
Leave good enough alone. You will get your upgrade as expected.
Thanks for the reply, but I wasn't looking for an upgrade. My reservation is actually Tuesday to Tuesday and they attached the two free weekend nights on the first two days of Tuesday and Wednesday. The remaining 5 days is good. My question is will I run into issues at check in since the free weekend nights are attached to Tuesday and Wednesday?
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Old Sep 19, 2017, 4:53 pm
  #459  
 
Join Date: Oct 2008
Location: LAX/ONT
Posts: 201
Originally Posted by babypuwet
Thanks for the reply, but I wasn't looking for an upgrade. My reservation is actually Tuesday to Tuesday and they attached the two free weekend nights on the first two days of Tuesday and Wednesday. The remaining 5 days is good. My question is will I run into issues at check in since the free weekend nights are attached to Tuesday and Wednesday?
You will be fine. I've used mine as both Monday and Thursday nights and never had an issue.
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Old Sep 19, 2017, 6:06 pm
  #460  
 
Join Date: Mar 2012
Posts: 989
Thanks!
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Old Sep 22, 2017, 5:02 pm
  #461  
 
Join Date: Jun 2010
Posts: 2,042
If they booked it, then don't worry about what the hotel will do. The hotel gets reimbursed the same for a free weekend night certificate as they do for what the standard room goes for in points.
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Old Oct 8, 2017, 10:14 am
  #462  
 
Join Date: Aug 2013
Posts: 33
Booking Hilton stays beyond certificate expiration date?

Hi there, quick question for you guys re: the free weekend night certificates. I have two certificates expiring at the end of October, 2017. I am hoping to use them for a trip in January 2018 to the Conrad Koh Samui. I've read on a comment somewhere online that I could book my hotel stay in October 2017 via the phone and then change the reservation date online to January 2018.

Is there any reason this wouldn't work? I've read elsewhere that the hotel might refuse to honor the certificate when I check in, because it would technically be expired by then. Has anyone had experience with this?

Thanks again for the help!
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Old Oct 8, 2017, 12:16 pm
  #463  
 
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,182
This won't work, you can't make changes online to reservations booked with the award certs. You have to call in to cancel or change them. I have done it several times and have never been able to change them online.
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Old Oct 8, 2017, 4:51 pm
  #464  
 
Join Date: Jan 2006
Location: MSP
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Posts: 162
I don't know about changing, as I didn't try that, but I was able to successfully cancel a reservation using these certificates a few days ago online. I called in the next day just to verify the certificates were still in my account and ready to be used, and they said they were.
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Old Oct 24, 2017, 7:12 pm
  #465  
 
Join Date: Oct 2013
Posts: 483
My AF just posted and I spent the 10K a while back. Any new datapoints for getting the free night?
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