Issues with "Your Extras"?
May 16, 2017, 6:11 pm
#1
Original Poster
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
Issues with "Your Extras"?
I've checked in to two different hotels this week so far (and have a third stay starting tomorrow), and so far I haven't gotten my "Your Extras" selection after check-in for either stay - I have Starbucks $5 gift card selected as my choice. I asked the front desk at the first hotel about this, and they said they have no control over it (and really didn't know about the program's existence). When I called Choice Privileges support, they said I would need to wait until 72 hours after check-out for each stay to rectify. All of my previous stays have generated the egift card as expected, and I double-checked that my selection was still present in my profile.
Is anyone else having issues this week? ChoiceHotels, can you help out?
Is anyone else having issues this week? ChoiceHotels, can you help out?
May 16, 2017, 11:25 pm
#2
Join Date: Aug 2005
Posts: 375
I've checked in to two different hotels this week so far (and have a third stay starting tomorrow), and so far I haven't gotten my "Your Extras" selection after check-in for either stay - I have Starbucks $5 gift card selected as my choice. I asked the front desk at the first hotel about this, and they said they have no control over it (and really didn't know about the program's existence). When I called Choice Privileges support, they said I would need to wait until 72 hours after check-out for each stay to rectify. All of my previous stays have generated the egift card as expected, and I double-checked that my selection was still present in my profile.
Is anyone else having issues this week? ChoiceHotels, can you help out?
Is anyone else having issues this week? ChoiceHotels, can you help out?
May 17, 2017, 7:04 am
#3
Original Poster
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
These are all one-night stays this week during the work week. Monday night, Tuesday night, and Wednesday night (tonight). So far I'm 0/2 getting the Starbucks card emailed to me.
May 17, 2017, 7:54 am
#4
Company Representative, Choice Hotels
Join Date: Apr 2015
Posts: 451
Sorry for the Inconvenience
I've checked in to two different hotels this week so far (and have a third stay starting tomorrow), and so far I haven't gotten my "Your Extras" selection after check-in for either stay - I have Starbucks $5 gift card selected as my choice. I asked the front desk at the first hotel about this, and they said they have no control over it (and really didn't know about the program's existence). When I called Choice Privileges support, they said I would need to wait until 72 hours after check-out for each stay to rectify. All of my previous stays have generated the egift card as expected, and I double-checked that my selection was still present in my profile.
Is anyone else having issues this week? ChoiceHotels, can you help out?
Is anyone else having issues this week? ChoiceHotels, can you help out?
May 17, 2017, 8:51 am
#5
Original Poster
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
My apologies that you have not been receiving your Your Extras. We will definitely look into this for you. Can you please private message me with your Member number so that we can look into this and your phone number so that we can call you if we have any follow up questions?
May 23, 2017, 7:14 pm
#7
Original Poster
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
Update: I did PM ChoiceHotels, as well as call Choice Privileges guest services, but have not received the two Extras from last week yet. I am still confident that I will get them eventually, but it's been a bit arduous for something that should have come automatically on check-in.
May 24, 2017, 1:23 pm
#8
Join Date: Feb 2017
Location: MSP
Programs: WN A-List, Club Carlson Concierge, IHG Plat, Choice Diamond: All things Chase
Posts: 26
13/14 Choice stays this year I've received my extras (Amazon GC). I tried to call customer service for my missing one after it happened but it proved to not be worth the $2.50 so I gave up. No rhyme or reason why I didn't get it at check-in like normal.
Jul 16, 2017, 6:47 am
#14
Original Poster
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
ChoiceHotels was able to get the issue rectified for me, so I would suggest PMing them here on FT. They are pretty responsive during normal M-F business hours.
Jul 16, 2017, 6:08 pm
#15
Join Date: Jul 2017
Posts: 2
Already did that. interesting that you get better service from ChoiceHotels on an outside forum, rather than their own site.