Choice Trying Out New Website Design?
Jun 24, 2015, 5:11 am
#63
Join Date: Aug 2007
Location: MRY/SFO/SJC
Programs: AS MVP, Hilton Diamond, IHG Gold
Posts: 7,784
Right, I clicked the link I posted upthread (#51) and it reroutes to the homepage. http://www.choicehotels.com/ires/en-...l/BestRateForm
Jun 24, 2015, 5:14 am
#64
Join Date: Aug 2007
Location: MRY/SFO/SJC
Programs: AS MVP, Hilton Diamond, IHG Gold
Posts: 7,784
Btw, if anyone wants to send them (complaint) email, here is their address: [email protected] as posted all over their twitter feed. https://twitter.com/ChoiceHotels/with_replies
Jun 24, 2015, 2:09 pm
#65
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Using what browser?
I found the link the old site at the bottom gone today in Firefox, and then I tried it in Chrome, and the link the old site was still there in Chrome!
A more important difference: Today in Firefox it's saying "login attempt failed" with my perfectly good user name and password. But doing the exact same login in Chrome works perfectly. (In both cases, that's on the new site.)
So, everyone, remember, when you find an issue, try a different type of browser. The issues change from day to day, but the one thing that doesn't seem to change is that it keeps working differently in different browsers! (But one day browser X and work better than browser Y, and then day browser Y may work much better than browser X! So don't assume that because one browser type worked better for you a few days ago that it's the one to use today.)
I found the link the old site at the bottom gone today in Firefox, and then I tried it in Chrome, and the link the old site was still there in Chrome!
A more important difference: Today in Firefox it's saying "login attempt failed" with my perfectly good user name and password. But doing the exact same login in Chrome works perfectly. (In both cases, that's on the new site.)
So, everyone, remember, when you find an issue, try a different type of browser. The issues change from day to day, but the one thing that doesn't seem to change is that it keeps working differently in different browsers! (But one day browser X and work better than browser Y, and then day browser Y may work much better than browser X! So don't assume that because one browser type worked better for you a few days ago that it's the one to use today.)
Jun 25, 2015, 6:02 am
#66
Join Date: Sep 2009
Location: California
Posts: 51
The new claim form for Choice (pdf):
https://www.choicehotels.com/birg-claim-form.pdf
After filling it out, "save" the form and send (as an attachment) to [email protected]
https://www.choicehotels.com/birg-claim-form.pdf
After filling it out, "save" the form and send (as an attachment) to [email protected]
Last edited by Freeroomguy; Jun 29, 2015 at 7:56 pm
Jun 28, 2015, 3:29 pm
#71
Join Date: May 2004
Location: Toronto
Programs: SPG LT Plat, Hilton G,Priorty Club G, AC E
Posts: 2,979
The new site is a PoS....
...it makes you re-log in after you've already logged in, my past stay isn't showing and it wont allow me to enter my corporate rate code.
Jun 28, 2015, 6:48 pm
#72
Join Date: Aug 2007
Location: MRY/SFO/SJC
Programs: AS MVP, Hilton Diamond, IHG Gold
Posts: 7,784
Finding the "buy points" page was a pain, so I ended up scrolling down to the Site Map link to find it, only to get a "System Error" message once I clicked. I don't know if that's Choice's or Points.com's problem. But 
, nonetheless.
, nonetheless.
Jun 29, 2015, 8:16 pm
#73
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Two things:
1. I called to ask why a stay last week doesn't show up on the old site* at all but shows up on the new site with 0 points earned. He looked up my stay, saw what I paid and said I would get points, but they are having an issue right now with stays posting slowly. So apparently the new site "jumps the gun" and automatically shows the stay with the correct nights but 0 points a couplle days after check-out, even if it hasn't really posted yet!
2. I mentioned the I have an intermittent login problem ("login not recongized" in Firefox on the new site, while it works every time in Chrome). The rep asked me what about IE, and was astounded to learn that:
* Today I'm getting the old site on IE 8 under Windows XP (at work). And on Windows 11 (all weekend anyway), IE 11 wouldn't even draw the page right, so I couldn't tell whether it was the old site or the new site.
He said the old site was disabled. And he was partly right: While on the old site (under IE 8) I could see the list of upcoming reservations, clicking View led to "this page doesn't exist" (so I couldn't pull up reservation confirmations on the old site any more).
1. I called to ask why a stay last week doesn't show up on the old site* at all but shows up on the new site with 0 points earned. He looked up my stay, saw what I paid and said I would get points, but they are having an issue right now with stays posting slowly. So apparently the new site "jumps the gun" and automatically shows the stay with the correct nights but 0 points a couplle days after check-out, even if it hasn't really posted yet!
2. I mentioned the I have an intermittent login problem ("login not recongized" in Firefox on the new site, while it works every time in Chrome). The rep asked me what about IE, and was astounded to learn that:
* Today I'm getting the old site on IE 8 under Windows XP (at work). And on Windows 11 (all weekend anyway), IE 11 wouldn't even draw the page right, so I couldn't tell whether it was the old site or the new site.
He said the old site was disabled. And he was partly right: While on the old site (under IE 8) I could see the list of upcoming reservations, clicking View led to "this page doesn't exist" (so I couldn't pull up reservation confirmations on the old site any more).
Jun 30, 2015, 7:57 am
#74
Join Date: May 2010
Posts: 904
Yes, I am having the same problem with points posting from stays last week. What is tipping me off that there is a website problem is that the canceled reservation and the paid stays are both showing up as stays earning zero points. So giving it some more days before complaining.