Wanted Miles... Got Points
May 6, 2010 | 11:46 pm
#1
Original Poster
Join Date: Jan 2010
Location: None
Programs: AA EXP, Hyatt Glob, Hilton Diamond, Marriott Titanium, UA *S, BA Fanboy
Posts: 461
Wanted Miles... Got Points
I made a stay at a choice property last weekend, and got hit with a little surprise. The hotel didn't have my rewards number at check-in, so I gave it to them. In my online profile, my earning preference is set to airline miles; however, I earned points for my stay. I have now found out that if you don't specify at check-in that you want miles, you'll get points.
I called to see if I could get this reversed. They said no. That seems odd, shouldn't be that big of a deal to change... right?
Am I stuck, or is there anyway they can reverse the points and give me a .5 Southwest Credit?
I called to see if I could get this reversed. They said no. That seems odd, shouldn't be that big of a deal to change... right?
Am I stuck, or is there anyway they can reverse the points and give me a .5 Southwest Credit?
May 11, 2010 | 9:47 am
#2
Join Date: Mar 2007
Location: Florence, SC
Programs: Choice Privileges Diamond, Hertz #1 Gold, National EA, Avis First, HHonors Silver, Delta Skymiles
Posts: 121
One of the popular FT suggestions is "call back until you find someone who will give you what you want." I would certainly recommend that as this is not an unreasonable request.
May 14, 2010 | 1:22 am
#3
Original Poster
Join Date: Jan 2010
Location: None
Programs: AA EXP, Hyatt Glob, Hilton Diamond, Marriott Titanium, UA *S, BA Fanboy
Posts: 461