Bad Clarion Experience
Jan 18, 2010 | 6:14 pm
#1
Original Poster
Join Date: Aug 2009
Location: BNA and TPA
Programs: AA-EXP, DL, UA, WN, IHG-Platinum, Marriott-Gold, Hilton Gold,
Posts: 591
Bad Clarion Experience
I just had the strangest bad experience at the Clarion Kennedy Space Center in Titusville, FL.
A couple months ago I reserved a King Room Sofabed, Riverview. Upon arrival I was told that the section that this type room is in had suffered a fire a month or so ago and was therefore not open. They had downgraded me to a regular King Room. A disappointment, but that's travel.
When I checked into the room, I noticed the adjoining door to the connecting room was open. It led to another room which was basically a living room with kitchen area. Confused, I called the front desk. They told me that the door should be closed as the adjoining room was not part of mine. I closed and locked the door.
I then turned on the TV in my room; it did not work. So I called the front desk again. They explained they would have to move me. Okay. I went down to the front desk to get a new key and room. I went to the newly assigned room to check it out and the toilet was running and there was water on the floor.
So I went back down and explained the situation. So they gave me yet another room, but when I went to check it out, it was already occupied with a guest's clothes everywhere.
I went back downstairs, now short on temper; the manager was there this time. I was frustrated, and it showed, but I think I had a reason to be unhappy. The manager basically said that if I was unhappy I could stay at another hotel.
Once he was fully appraised of the situation by the front desk clerk, he backed down and offered me a 20% discount on the room they finally found for me.
This property is a joke. At one time I was a Gold member Choice Rewards, but I haven't stayed at many Choice Properties for a while. I don't plan to return any time soon to any Choice Properties based on my recent experience.
A couple months ago I reserved a King Room Sofabed, Riverview. Upon arrival I was told that the section that this type room is in had suffered a fire a month or so ago and was therefore not open. They had downgraded me to a regular King Room. A disappointment, but that's travel.
When I checked into the room, I noticed the adjoining door to the connecting room was open. It led to another room which was basically a living room with kitchen area. Confused, I called the front desk. They told me that the door should be closed as the adjoining room was not part of mine. I closed and locked the door.
I then turned on the TV in my room; it did not work. So I called the front desk again. They explained they would have to move me. Okay. I went down to the front desk to get a new key and room. I went to the newly assigned room to check it out and the toilet was running and there was water on the floor.
So I went back down and explained the situation. So they gave me yet another room, but when I went to check it out, it was already occupied with a guest's clothes everywhere.
I went back downstairs, now short on temper; the manager was there this time. I was frustrated, and it showed, but I think I had a reason to be unhappy. The manager basically said that if I was unhappy I could stay at another hotel.
Once he was fully appraised of the situation by the front desk clerk, he backed down and offered me a 20% discount on the room they finally found for me.
This property is a joke. At one time I was a Gold member Choice Rewards, but I haven't stayed at many Choice Properties for a while. I don't plan to return any time soon to any Choice Properties based on my recent experience.
Jan 18, 2010 | 9:29 pm
#2
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
The fourth time's the charm? 
Unfortunately, Choice in general has very poor quality control/brand standards enforcement. Clarion, specifically, has a large number of formerly-nice hotels that lost flags of other chains.
Unfortunately, Choice in general has very poor quality control/brand standards enforcement. Clarion, specifically, has a large number of formerly-nice hotels that lost flags of other chains.
Jan 18, 2010 | 9:41 pm
#3
Join Date: Aug 2009
Location: Western Mass
Programs: AA, HH, Hyatt Gold, Marriott Platinum, UA, DL, US
Posts: 424
I think the title of this thread pretty much says it all. I've never had a "Good Clarion Experience" let alone an "Adequate Clarion Experience." I didn't used to travel as much and always went for the cheapest 'name brand' when possible hence spent lots of nights in Clarions around the country. Every single experience was sub-par for one reason or another. I'm much happier at Marriott these days. Pay a little more get SO MUCH MORE!
I'll never stay in a Clarion again.
I'll never stay in a Clarion again.
Jan 19, 2010 | 3:37 pm
#4
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,856
I think the title of this thread pretty much says it all. I've never had a "Good Clarion Experience" let alone an "Adequate Clarion Experience." I didn't used to travel as much and always went for the cheapest 'name brand' when possible hence spent lots of nights in Clarions around the country. Every single experience was sub-par for one reason or another. I'm much happier at Marriott these days. Pay a little more get SO MUCH MORE!
I'll never stay in a Clarion again.
I'll never stay in a Clarion again.
Guess I've been lucky. I don't travel like most of you but(knock on wood) I've never had a problem thus far.