The Ctrip/Trip.com GBU thread
#61



Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 5,131
Chinese airlines are a different by requiring that API data is collected at time of purchase but it can be updated any time until you actually fly.
#62




Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 2MM
Posts: 7,851
#63



Join Date: Jan 2003
Location: HNL
Posts: 1,161
This happened to me once. I booked using a different passport, and I didn't bring that passport to the airport. It was a big pain -- the check-in desk couldn't change the ID #. I had to call MU and get a rush job done by their back office.
So yeah, I would cancel and re-book if possible.
So yeah, I would cancel and re-book if possible.
#64




Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,698
Actually, I called MU office, they would have been able to change the passport number typo, but when they saw
my passport copy they pointed out that the middle name was missing on my reservation, and refused to make the
change ( I always make my flight reservations with just last name/first name).
Anyway. after that last refusal, I bit the cost and cancelled and re-booked. It cost me about $100 CAD due to cancellation fee
and currency changes, but worth it for knowing there will be no unnecessary check-in impediments.
The only funny thing was that I was able to select the same seat that I originally had for the first flight, but
I was not allowed to select a seat for the second flight - although I had done so on the first reservation.
my passport copy they pointed out that the middle name was missing on my reservation, and refused to make the
change ( I always make my flight reservations with just last name/first name).
Anyway. after that last refusal, I bit the cost and cancelled and re-booked. It cost me about $100 CAD due to cancellation fee
and currency changes, but worth it for knowing there will be no unnecessary check-in impediments.
The only funny thing was that I was able to select the same seat that I originally had for the first flight, but
I was not allowed to select a seat for the second flight - although I had done so on the first reservation.
#65
Original Poster
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Join Date: Dec 2000
Location: Shanghai
Posts: 46,306
Actually, I called MU office, they would have been able to change the passport number typo, but when they saw
my passport copy they pointed out that the middle name was missing on my reservation, and refused to make the
change ( I always make my flight reservations with just last name/first name).
Anyway. after that last refusal, I bit the cost and cancelled and re-booked. It cost me about $100 CAD due to cancellation fee
and currency changes, but worth it for knowing there will be no unnecessary check-in impediments.
The only funny thing was that I was able to select the same seat that I originally had for the first flight, but
I was not allowed to select a seat for the second flight - although I had done so on the first reservation.
my passport copy they pointed out that the middle name was missing on my reservation, and refused to make the
change ( I always make my flight reservations with just last name/first name).
Anyway. after that last refusal, I bit the cost and cancelled and re-booked. It cost me about $100 CAD due to cancellation fee
and currency changes, but worth it for knowing there will be no unnecessary check-in impediments.
The only funny thing was that I was able to select the same seat that I originally had for the first flight, but
I was not allowed to select a seat for the second flight - although I had done so on the first reservation.
#66



Join Date: Jan 2010
Location: SFO
Posts: 2,138
I am glad I found this thread as well. Looking at booking SFO-KUL and with trip.com Flight+Hotel is basically the same price as booking just the flight on China Easterns website.
So, free hotel, hooray!
Can one pre-book seats on China Eastern and is there a cost?
So, free hotel, hooray!
Can one pre-book seats on China Eastern and is there a cost?
#67
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Join Date: Dec 2000
Location: Shanghai
Posts: 46,306
I'm delighted to hear that MU is finally back in the US-SE Asia market (Chinese airlines have focused almost solely on O&D to/from the US since COVID), so thanks for your heads up here.
I've never paid for a seat assignment on MU, myself. On some tickets (lower fare buckets, I guess), I don't get seats until check-in, though.
I've never paid for a seat assignment on MU, myself. On some tickets (lower fare buckets, I guess), I don't get seats until check-in, though.
#68



Join Date: Jan 2010
Location: SFO
Posts: 2,138
I'm delighted to hear that MU is finally back in the US-SE Asia market (Chinese airlines have focused almost solely on O&D to/from the US since COVID), so thanks for your heads up here.
I've never paid for a seat assignment on MU, myself. On some tickets (lower fare buckets, I guess), I don't get seats until check-in, though.
I've never paid for a seat assignment on MU, myself. On some tickets (lower fare buckets, I guess), I don't get seats until check-in, though.

#69
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Join Date: Dec 2000
Location: Shanghai
Posts: 46,306
Assuming the stopover rules are generous (usually the case because state owned airlines want to encourage people to spend time/money in China), fares like that are a wonderful thing for many of us that we haven't seen for the past 5 years!
#70


Join Date: Oct 2012
Location: LCA/SZX/RGN/TFU
Programs: RJ Plat/MU Gold/ 3U Plat/HU Plat/Melia Plat
Posts: 2,475
For some reason, not all airlines allow much more than 24 hours. In my experience, the price on MU jacks up when you select a stopover longer than 24 hours, whereas 3U allows up to a week. Not saying that this is the case for all markets, but this it what I saw.
#71
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Join Date: Dec 2000
Location: Shanghai
Posts: 46,306
They are also a lever airlines use to stimulate demand, especially on routes that don't have robust O&D.
For both of these reasons, they are more common in second tier markets that are keen on promoting themselves (e.g. Xiamen, Hangzhou, Chengdu, Xi'an), but they also pop up in Beijing and Shanghai, especially during slower seasons.
In any event, as I mentioned in the post to which you replied, this is the first time I've seen ANY competitive US-SE Asia fares offered by a Chinese airline since 2019, so I definitely regard it as a positive development.
#72
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Join Date: Dec 2000
Location: Shanghai
Posts: 46,306
Before I forget, I want to report a recent customer service data point:
1. They hit me with a Y600 resort fee that wasn't included in the listed price
2. I called them and asked for it back
3. The lady who picked up the phone yammered on about how they are legally compliant (wrt how misleading they're allowed to be) for 2 minutes*, and finished off by offering $20 in Trip Coins
4. I said, "No, but I'll accept the full amount ($80 or so) in Trip Coins"
5. She countered with $40 in Trip Coins, and I accepted
*I should note that the other phases of the call (demand + negotiate + settle) took up no more than 30 seconds, in total. She already had my record pulled up when she picked up my call, and knew exactly what I was talking about, so she jumped right into her boilerplate speech.
I think they would have completely caved in if I pushed harder and dug out some statutes for them to chew on, but I was pretty content with the resolution I got from a time value perspective (i.e. spending 2 minutes to recover $40 is more appealing to me than spending 45 minutes to recover $80...let alone 43 minutes to recover the additional $40).
1. They hit me with a Y600 resort fee that wasn't included in the listed price
2. I called them and asked for it back
3. The lady who picked up the phone yammered on about how they are legally compliant (wrt how misleading they're allowed to be) for 2 minutes*, and finished off by offering $20 in Trip Coins
4. I said, "No, but I'll accept the full amount ($80 or so) in Trip Coins"
5. She countered with $40 in Trip Coins, and I accepted
*I should note that the other phases of the call (demand + negotiate + settle) took up no more than 30 seconds, in total. She already had my record pulled up when she picked up my call, and knew exactly what I was talking about, so she jumped right into her boilerplate speech.
I think they would have completely caved in if I pushed harder and dug out some statutes for them to chew on, but I was pretty content with the resolution I got from a time value perspective (i.e. spending 2 minutes to recover $40 is more appealing to me than spending 45 minutes to recover $80...let alone 43 minutes to recover the additional $40).
Last edited by moondog; Apr 16, 2025 at 9:28 pm
#73




Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 2MM
Posts: 7,851
#75
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Join Date: Dec 2000
Location: Shanghai
Posts: 46,306

