20 Hours in Beijing PEK Airport
Feb 28, 2024, 2:48 pm
#16
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,356
It may very well have to do with passport discrepancy/missing info.
A call to AirChina might help: but expect it to take a while.
(They may ask you to send a scan/photo of the passport page to [email protected] ... ask me how I know!
)
Last edited by narvik; Feb 28, 2024 at 2:54 pm
Feb 28, 2024, 6:39 pm
#17
Join Date: Jul 2005
Location: PEK
Programs: A3*G, UA Gold EY Silver
Posts: 8,958
Feb 29, 2024, 12:52 am
#20
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,918
(They may ask you to send a scan/photo of the passport page to [email protected] ... ask me how I know! )
)When these kinds of requests happen if there was a secure portal for customers to upload their ID into the upload would be encrypted and you would hope that a system designed to receive and process copies of customer government ID you might hope that it had some security and information governance designed into it.
Feb 29, 2024, 2:24 am
#21
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,356
Which is IMO a very dubious request, and I realise that this kind of stuff happens frequently especially in Asia, I typically try to refuse to comply. Sending copies of your passport by an insecure method (email) for it to then no doubt fester in a mailbox with unknown information governance and unknown security is a data breach waiting to happen....
When these kinds of requests happen if there was a secure portal for customers to upload their ID into the upload would be encrypted and you would hope that a system designed to receive and process copies of customer government ID you might hope that it had some security and information governance designed into it.
When these kinds of requests happen if there was a secure portal for customers to upload their ID into the upload would be encrypted and you would hope that a system designed to receive and process copies of customer government ID you might hope that it had some security and information governance designed into it.
Feb 29, 2024, 2:35 am
#22
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,041
Perhaps I missed it, but has this conversation about contacting Air China honestly persisted for several days without anyone suggesting the tried and true method of calling them? While I realize that we're somewhat conditioned to attempt to engage with large companies via websites, bots, and apps, IME (especially in China) calling upon the first inclination that the more advanced channel is sloppy or annoying is usually a good path. You simply need to identify a good/relevant number and maybe trick a phone tree into connecting you with an actual person.
Feb 29, 2024, 6:33 am
#23
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,356
Mar 10, 2024, 8:11 am
#25
formerly rt23456p
Join Date: May 2017
Posts: 1,210