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-   Checkpoints and Borders Policy Debate (https://www.flyertalk.com/forum/checkpoints-borders-policy-debate-687/)
-   -   Light hearted TSA agents (https://www.flyertalk.com/forum/checkpoints-borders-policy-debate/1710146-light-hearted-tsa-agents.html)

chollie Sep 30, 2015 10:24 am


Originally Posted by petaluma1 (Post 25497554)
That was my question in the case with the transgender screening. Seems to me if a passenger support agent has to be present, that's an admission that screenings don't always go "by the book."

Well, you know, it's a 'young' agency, it takes time to develop over-priced cr*p training videos and even more time to get the work force to put their cellphones down and sign off on having watched the videos, and the whole transgender thing - well, an average checkpoint TSO handles hundreds or thousands of pax daily, yet most TSOs don't even know what LGBT or 'transgender' means.

BTW, TSA prides itself on a diversified work force.

Besides, everyone knows that transgenders are just attention-seeking trouble-makers who go to the airport with nothing on their minds except making problems for gropers.

Boggie Dog Sep 30, 2015 10:44 am

Something that I noticed recently is that TSA has changed what it says on the TSA FAQ page on how transgendered people are screened in the last couple of weeks.

I can't prove it but until recently the FAQ stated that people would be screened by the gender shown on their ID. It now says that the screening will be done by how the person presents at the checkpoint.

https://www.tsa.gov/travel/frequentl...al_screening_4

Looks to me that TSA was not screening per information provided to the public and has made a quick change to do a little CYA.

edit to add:

In the thread about the transgender person who believes they were abused by TSA I posted this remark from the TSA.gov webpage. Evidence that TSA quietly changed its quidance.


http://www.tsa.gov/travel/frequently-asked-questions

Quote:
Transgender persons should use the name and gender that appears on their government-issued ID when making flight reservations and at the security checkpoint. You may ask that carry-on bags be screened in private if a bag must be opened by a TSA officer to resolve an alarm. Screening can be conducted in a private screening area with a witness or companion. You may request private screening or to speak with a supervisor at any time during the screening process.

petaluma1 Sep 30, 2015 12:06 pm


Originally Posted by Boggie Dog (Post 25499023)
Something that I noticed recently is that TSA has changed what it says on the TSA FAQ page on how transgendered people are screened in the last couple of weeks.

I can't prove it but until recently the FAQ stated that people would be screened by the gender shown on their ID. It now says that the screening will be done by how the person presents at the checkpoint.

https://www.tsa.gov/travel/frequentl...al_screening_4

Looks to me that TSA was not screening per information provided to the public and has made a quick change to do a little CYA.

edit to add:

In the thread about the transgender person who believes they were abused by TSA I posted this remark from the TSA.gov webpage. Evidence that TSA quietly changed its quidance.

Good catch!

gsoltso Oct 1, 2015 5:02 am


Originally Posted by kmersh (Post 25463311)
Tangentially:

I have read a few of your posts and you seem to be a down to earth person and I respect that.

Some of your fellow colleagues are just not the same way, for whatever reasons I am not in their life to know what is going on and why they act the way they act.

Case in point, I was going to pick-up my wife at the airport, got out of my car and a Police Officer and two TSA Employees rolled a cart up to my car and said that they are going to run a test on my car. I said fine, whatever, test it, heck wash it, it is fairly dirty and in need of a wash anyway, the Police Officer cracked a smile but TSA Employee #1, said, " SIR SECURITY IS NOT A LAUGHING MATTER, YOU CAR COULD HAVE EXPLOSIVES IN IT" I didn't want to respond to such stupidity, I had just gotten off shift at the hospital, was tired and in no mood to deal, so I just ignored him. My phone rang and it was colleague wanting to have a quick differential diagnosis, so I talked with him while he swabbed different parts of my car.

I hung up and TSA Employee #1 said to, "SIR WHO WERE YOU TALKING TO, AND WHY WERE YOU USING WORDS LIKE DIA--something or other (He overheard me say diaphoretic)? I just did not respond because I do not feel that I have to talk to anyone especially about who I am talking with on the phone.

I started to just walk off and he yelled, stop him I want to talk to him. The Officer said are we done here to TSA #1 and he beguilingly must have (I was far enough away that I didn't hear what he said at that point) said yes, as when I got back my car was still there minus any tickets or other official government documents. Clearly TSA #1 felt that I had to talk to him, I am guessing the Police Officer did not as he did not stop me.

My point, I am sure that you are a respectable, honest, level headed person, doing a job to the best of your abilities, but not everyone of your colleagues is, we are human beings and that means as part of our nature that we are not perfect.

First, thank you for the kind comments.

Second, those employees are the bane of my existence. It serves exactly zero purpose to be confrontational or overbearing. The goal *should* be professional and courteous at all times - no exceptions... especially when dealing with a passenger that is being less than cooperative. If a passenger is being verbally abusive, that does not faze me in the least, as long as I can finish the screening procedure(s) that are required to allow them access to the sterile area, they can say whatever they wish (friendly reminder, not everyone is the same as me, including local LEOs in some cases, so YMMV). I have zero tolerance for employees being unprofessional or impolite - but then again, I am a front line employee, so my impact is limited in the larger scope of things.

nmh1204 Oct 1, 2015 8:08 am

this thread has gone off topic. Again. It WAS about light hearted TSA people, not about their policies or procedures.

Boggie Dog Oct 1, 2015 8:36 am


Originally Posted by gsoltso (Post 25502857)
First, thank you for the kind comments.

Second, those employees are the bane of my existence. It serves exactly zero purpose to be confrontational or overbearing. The goal *should* be professional and courteous at all times - no exceptions... especially when dealing with a passenger that is being less than cooperative. If a passenger is being verbally abusive, that does not faze me in the least, as long as I can finish the screening procedure(s) that are required to allow them access to the sterile area, they can say whatever they wish (friendly reminder, not everyone is the same as me, including local LEOs in some cases, so YMMV). I have zero tolerance for employees being unprofessional or impolite - but then again, I am a front line employee, so my impact is limited in the larger scope of things.

Are BDO's doing actual screenings of passengers property and persons now?

sethb Oct 1, 2015 9:08 am


Originally Posted by nmh1204 (Post 25503392)
this thread has gone off topic. Again. It WAS about light hearted TSA people, not about their policies or procedures.

This is flyertalk.

The only threads that last this long and don't go offtopic are those without a specific topic in the first place.

Carl Johnson Oct 1, 2015 10:45 am


Originally Posted by nmh1204 (Post 25503392)
this thread has gone off topic. Again. It WAS about light hearted TSA people, not about their policies or procedures.

Well, then tell a story about light-hearted TSA clerks.

chollie Oct 1, 2015 10:49 am


Originally Posted by Carl Johnson (Post 25504048)
Well, then tell a story about light-hearted TSA clerks.

I was about to tell one but then I realized that the OP wanted light-hearted TSA stories, not light-fingered TSA stories.

I have a couple light-hearted security checkpoint stories, but none of them took place at a US airport.

kmersh Oct 1, 2015 6:13 pm


Originally Posted by gsoltso (Post 25502857)
First, thank you for the kind comments.

Second, those employees are the bane of my existence. It serves exactly zero purpose to be confrontational or overbearing. The goal *should* be professional and courteous at all times - no exceptions... especially when dealing with a passenger that is being less than cooperative. If a passenger is being verbally abusive, that does not faze me in the least, as long as I can finish the screening procedure(s) that are required to allow them access to the sterile area, they can say whatever they wish (friendly reminder, not everyone is the same as me, including local LEOs in some cases, so YMMV). I have zero tolerance for employees being unprofessional or impolite - but then again, I am a front line employee, so my impact is limited in the larger scope of things.

You are welcome!

I am glad that they are the bane of your existence too, part of the issue I would think is that there are not enough in management witnessing some of your fellow employees being unprofessional or impolite or if they do witness it, it "seems" like they (management) do not do anything about it of any meaning, again to be clear, that is what it seems. I have personally witnessed the same female TSA Employee at a smaller airport be unprofessional and impolite going on 8 years now and she has been promoted over the years to a three stripe employee.

Contrast that with today, I saw the Paramedic/Part-Time TSA Employee (I have referenced above) at the Airport (first time that I have run into him at the airport) and we kidded around and had a laugh or two, it was nice and made the process much more tolerable.

Light Hearted TSA Employees make the entire experience far better, the guy behind had a laugh too and I would wager the experience was better for him as well.

Himeno Oct 1, 2015 8:00 pm


Originally Posted by Boggie Dog (Post 25499023)
Something that I noticed recently is that TSA has changed what it says on the TSA FAQ page on how transgendered people are screened in the last couple of weeks.

I can't prove it but until recently the FAQ stated that people would be screened by the gender shown on their ID. It now says that the screening will be done by how the person presents at the checkpoint.

https://www.tsa.gov/travel/frequentl...al_screening_4

Looks to me that TSA was not screening per information provided to the public and has made a quick change to do a little CYA.

edit to add:

In the thread about the transgender person who believes they were abused by TSA I posted this remark from the TSA.gov webpage. Evidence that TSA quietly changed its quidance.

It has said that (screening as gender presented) for a number of years.

Dovster Oct 1, 2015 11:19 pm


Originally Posted by Boggie Dog (Post 25499023)
It now says that the screening will be done by how the person presents at the checkpoint.

Hold it. Hold everything!

Do you have to prove that you are transgendered or is a claim to that status sufficient?

sethb Oct 1, 2015 11:39 pm


Originally Posted by Dovster (Post 25506782)
Hold it. Hold everything!

Do you have to prove that you are transgendered or is a claim to that status sufficient?

There are transgender lesbians.

GUWonder Oct 2, 2015 3:25 am


Originally Posted by Dovster (Post 25506782)
Hold it. Hold everything!

Do you have to prove that you are transgendered or is a claim to that status sufficient?

There are transgender/transsexual people who may not fall into some simple split of being either entirely homosexual or entirely heterosexual.

If you want "it"/"everything" held, there is probably a service available for that at some price. TSA charges what, at least $5 per trip? But they usually wear gloves and don't want to provide barehand service on bared private parts -- at least in the publicly-viewable parts of the screening checkpoint.

Boggie Dog Oct 2, 2015 7:30 am


Originally Posted by Himeno (Post 25506255)
It has said that (screening as gender presented) for a number of years.

The guidance at TSA.gov has been changed since the latest incident with the screening of a transgender.

Earlier guidance:


http://www.tsa.gov/travel/frequently-asked-questions

Quote:
Transgender persons should use the name and gender that appears on their government-issued ID when making flight reservations and at the security checkpoint. You may ask that carry-on bags be screened in private if a bag must be opened by a TSA officer to resolve an alarm. Screening can be conducted in a private screening area with a witness or companion. You may request private screening or to speak with a supervisor at any time during the screening process.
It was changed to this:


https://www.tsa.gov/travel/frequentl...al_screening_4

What are the screening procedures for transgender persons?

Transgender persons will be screened as he or she presents themselves at the security checkpoint. The advanced imaging technology used to screen passengers has software that looks at the anatomy of men and women differently. If there is an alarm, TSA officers are trained to clear the alarm, not the individual. This process ensures every individual is screened effectively according to procedures prior to entering the secured area of an airport. You may request private screening or to speak with a supervisor at any time during the screening process.

TSA employees are given various cultural awareness and sensitivity trainings. TSA regularly meets with organizations representing the transgender community about the screening process to include the following groups:

National Center for Transgender Equality (Transequality)
GLAAD
National Gay and Lesbian Task Force
Pride Center of New Jersey
Equality Florida
Equality Illinois
Equality North Carolina
Northern California Transgender Law Center
Gender Justice Nevada
Please contact our Office of Civil Rights and Liberties for more information.


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