The handicapped vs TSA debate
#46
Join Date: Dec 2010
Posts: 2,425
And that's part of what I'm getting at. Although there are certainly cases where "forced" is indeed likely the right word, because of the above, there's also the potential of a request being interpreted as a demand. Or even a question being interpreted that way. It's not necessarily the case that the TSO and the passenger have the same interpretation of what was said.
If a TSO asks somebody in a wheelchair "Can you stand, sir?", in his mind, he's asking the question "Are you able to stand up?" but a passenger could easily misinterpret this as a demand to stand and views the TSO as trying to "force" a person in a wheelchair to stand. My guess is that at leaast some of the stories are cases exactly like this.
TSO, to passenger approaching the WTMD in a wheelchair: "Can you stand and walk through the metal detector?"
Passenger: "I'll try".
TSO: "If you can, that'll make things easier."
In such a situation, both parties could easily view the interaction in vastly different ways.
If a TSO asks somebody in a wheelchair "Can you stand, sir?", in his mind, he's asking the question "Are you able to stand up?" but a passenger could easily misinterpret this as a demand to stand and views the TSO as trying to "force" a person in a wheelchair to stand. My guess is that at leaast some of the stories are cases exactly like this.
TSO, to passenger approaching the WTMD in a wheelchair: "Can you stand and walk through the metal detector?"
Passenger: "I'll try".
TSO: "If you can, that'll make things easier."
In such a situation, both parties could easily view the interaction in vastly different ways.
#47




Join Date: Jul 2007
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Unfortunately ... it's not nearly so simple. It should be, but it isn't.
1. "Difficulty" is in the eye of the beholder. Some folks can walk, but fatigue easily, and use a wheelchair in order to navigate large distances ... like, say, airport concourses. So, the reason why a given passenger presents him/herself at a checkpoint seated in a wheelchair may not be obvious.
1. "Difficulty" is in the eye of the beholder. Some folks can walk, but fatigue easily, and use a wheelchair in order to navigate large distances ... like, say, airport concourses. So, the reason why a given passenger presents him/herself at a checkpoint seated in a wheelchair may not be obvious.
If a TSO asks somebody in a wheelchair "Can you stand, sir?", in his mind, he's asking the question "Are you able to stand up?" but a passenger could easily misinterpret this as a demand to stand and views the TSO as trying to "force" a person in a wheelchair to stand. My guess is that at leaast some of the stories are cases exactly like this.
TSO, to passenger approaching the WTMD in a wheelchair: "Can you stand and walk through the metal detector?"
Passenger: "I'll try".
TSO: "If you can, that'll make things easier."
In such a situation, both parties could easily view the interaction in vastly different ways.
TSO, to passenger approaching the WTMD in a wheelchair: "Can you stand and walk through the metal detector?"
Passenger: "I'll try".
TSO: "If you can, that'll make things easier."
In such a situation, both parties could easily view the interaction in vastly different ways.
The same could be achieved by saying "I can screen you in the wheelchair if that's easier for you" and let the passenger say either "yes, thank you" or "it's okay, I can walk through." It demonstrates that the screener is willing to be "respectful and sensitive" as their HQ keeps claiming. Start from the assumption that the passenger can't walk and allow some to say "I can," rather than starting from the assumption that they can walk and forcing some to say "I can't."
And here's the difference, in general, between my (admittedly limited) experiences as a wheelchair passenger with TSA vs Australia (SYD), Asia (BKK, SIN) and Europe (FRA, GVA, LHR). I could stand and walk through the WTMD, and I figured that was going to be easiest. In the US (LAX x2, DEN), before I could even say "it's okay, I'll walk through" I was asked to get out of the chair (possibly because I was in an airport chair). In Australia, Asia and Europe, without exception, I was asked whether it would be more convenient/comfortable for me if they screened me in the chair (even though I was in an airport chair and pushed by an airport employee). In FRA they insisted that I stay in the chair while I got a rather cursory patdown and wanding.
Most of the problem, apart from poor training, is the risk avoidance attitude of TSA compared to risk assessment and common sense demonstrated elsewhere. I'm not saying that people in wheelchairs shouldn't be screened at all. But what happened to my friend's father - an elderly Australian man in his own wheelchair - and Lenore Zimmerman, Ryan Thomas, Thomas Sawyer and all the rest suggests that too many TSA screeners see such people and think "they must be hiding something - better give them the works!" Respectful and sensitive?
#48
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Or perhaps we should simply start throwing them in jail for abuse under color of authority when they pull such stunts.
#49
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What if, indeed? That's exactly my point, instead of saying "figure it out" the family member should explicitly say what he can and can't do, and help out any way that is needed.
Saying "that's not my problem, figure it out" to some low wage screener (have you ever TALKED to these guys??? they are universally not the sharpest tacks) or expecting him / her to magically know what grandma is capable of, is ridiculous. I'm a doctor, and sometimes people surprise me with what they can or can't do -- the screener is not going to know how to coach a person with Alzheimers disease -- the aide / family member might have much more experience with that. The screener has no idea what is wrong with her.
Saying "that's not my problem, figure it out" to some low wage screener (have you ever TALKED to these guys??? they are universally not the sharpest tacks) or expecting him / her to magically know what grandma is capable of, is ridiculous. I'm a doctor, and sometimes people surprise me with what they can or can't do -- the screener is not going to know how to coach a person with Alzheimers disease -- the aide / family member might have much more experience with that. The screener has no idea what is wrong with her.
Since the TSA caused the problem it's their fault.
#50
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How dumb to you have to be to understand that someone in a wheelchair is NOT ABLE TO WALK or can only walk with such difficulty that he requires a wheelchair. That's is why he is IN A WHEELCHAIR. See? Can't walk ---> therefore is in wheelchair. In wheelchair ---> means can't walk.
Seriously! Is there anyone who could possibly not understand this basic fact?
Seriously! Is there anyone who could possibly not understand this basic fact?
#51


Join Date: Apr 2011
Location: Northern VA
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#52


Join Date: Apr 2011
Location: Northern VA
Posts: 1,006
They were pawed and scanned with hand held metal detectors, as was my mother shortly before her death by cancer. Planes fell from the skies every day, thus requiring strip searches.
#54
Join Date: Mar 2009
Posts: 1,972
As has been said multiple times, it isn't either possible or desirable for TSA to independently assess the passenger's abilities. On the other hand, it's also clearly not possible for security reasons for TSA choose the extent of screening based on a passenger's stated abilities exactly because of the above. So the passenger's statement of disabilities affects only the mechanism of screening. I think we all agree that this is the way the system is supposed to work and that it's proper.
It's also clear that the system does work as designed in the vast majority of the cases. But when it doesn't, I think that "power" is the issue, but it's not always on the side of the TSO.
Clearly, we keep hearing enough report of what are obviously "power-tripping TSO's" that we're sure they exist. On the other hand, I do think that at least part of the problem is that many passengers are in the "never question authority" mode and will interpret requests or questions as demands.
I do agree, though, that both of these are problems the TSA needs to address, but again believe that until a program of "mystery passengers" is initiated and taken as seriously as "red teams", nothing will change.
#55
Join Date: Dec 2010
Posts: 2,425
On the other hand, it's also clearly not possible for security reasons for TSA choose the extent of screening based on a passenger's stated abilities exactly because of the above. So the passenger's statement of disabilities affects only the mechanism of screening. I think we all agree that this is the way the system is supposed to work and that it's proper.
Why would we be agreed on this? Clearly, if you have a 85-year old barely moving in a walker, or an emaciated man in a wheelchair, those are things that can be easily verified apart from the pax's statement. People like this represent much less of a risk and the protocols for them should reflect this.
It's also clear that the system does work as designed in the vast majority of the cases.
NOBODY should have their private parts touched absent probable cause, much less a demographic that is leaps and bounds the least likely to be a problem.
#56
Join Date: Mar 2009
Posts: 1,972
Why would we be agreed on this? Clearly, if you have a 85-year old barely moving in a walker, or an emaciated man in a wheelchair, those are things that can be easily verified apart from the pax's statement. People like this represent much less of a risk and the protocols for them should reflect this.
numbers please?
also, isn't the design precisely is what is being disputed? That you are so concerned about theoretical possibilities that you subject 90 year olds in wheelchairs to rigorous and invasive screening despite the very low likelihood of them being a threat.
#57
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I hadn't noticed that TSA was taking the repeated 'red team' failures particularly seriously....
#58
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The same analysis/intel/'chatter' apparently continues to hint that women's breasts, skirts and privates are high risk areas - allegedly, because of the Chechen bombers. However, body cavities and men's privates (also involved in terrorist actions) are apparently of low/no interest to terrorists, so TSA doesn't focus on them.
Wonder if it is this same analysis/intel/'chatter' that has led to such a ramped up interest in older/handicapped folks, particularly if they are in wheelchairs.
Re: the whole communication issue. If a traffic cop pulls me over and says 'May I see your license, please?', the circumstances and the officer's uniform clearly indicate that this is an order, not a request. When folks approach the checkpoint (even frequent fliers), there's no way to predict what to expect. When a TSO says 'Can you get out of your wheelchair - (cause it will be easier for me)' or 'Can you take that off?' or 'I need you to show me bla-bla', most pax hear an order. Most TSOs are issuing an order. To pretend that TSOs don't realize this is to delude one's self.
#59




Join Date: Jul 2007
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Posts: 9,322
Why would we be agreed on this? Clearly, if you have a 85-year old barely moving in a walker, or an emaciated man in a wheelchair, those are things that can be easily verified apart from the pax's statement. People like this represent much less of a risk and the protocols for them should reflect this.
I don't see that the wheelchair is a discriminant there. Consider a 30-year old man in a wheelchair vs an 85-year old not in a wheelchair. It would seem to me that risk-based screening should take into account the age of the passenger, but I don't see why it should take whether they arrive in a wheelchair or not into account. How could you determine at the checkpoint that a 30-year old man who present himself in a wheelchair actually needs one?

The wheelchair is a discriminant, and needs to be taken into account, because it is the wheelchair that makes it impossible for the passenger to simply proceed through the WTMD (or the scanner, for that matter) and requires that the TSA screener and passenger come to some other arrangement. An 85-year-old man on his own two feet, without a wheelchair, walker, cane or metal implants should be able to walk through the WTMD without any discussion.
It's not up to TSA to decide, but some common sense could help. I would have to argue that an 85-year-old barely moving in a walker or an emaciated man in a wheelchair is, a priori, unlikely to be faking it. A athletic-looking, alert young person in a wheelchair might be a terrorist in disguise. Or he might be a football player who just had knee surgery.
Risk assessment would say, "there is a 0.0000001% chance than any one of these passengers is a terrorist. The chance that this elderly, frail gentleman in his own wheelchair whose wife says he can't stand, much less walk, is even less likely to be a terrorist. I do not, therefore, need to insist that he goes through the WTMD to see if he's hiding a gun in his crotch."
Risk avoidance says, "I read on the TSA blog that terrorists might recruit an elderly person to smuggle weapons through a checkpoint in a wheelchair and they might have done it and it might be THIS man so I'd better give him extra scrutiny."
Regardless, if TSA has screening methods for paraplegics or quadriplegics that can be done without them leaving the wheelchair (and they say they do), this should be offered FIRST to anyone in a wheelchair, whether they're 30 or 85. Then they don't need to rely on what the passenger says about their disability. If the passenger offers to make things easier/faster by walking through the WTMD (or the scanner), okay.
TSA claims they can adequately screen someone who is seated in a wheelchair. Doing this as default for anyone in a wheelchair should therefore not reduce the "extent of screening", it just means more work for the screener.
As for statistics, obviously not every disabled person is badly treated at every checkpoint. But there are too many individual, documented cases to just shrug it off. And I note the survey above which determined that 75% of amputees were not happy with the way they'd been treated at airport security. That points to more than 1 or 2 bad screeners.
#60
Original Poster
Join Date: Jul 2010
Location: California. USA
Posts: 1,404
My grandson will be 10 in Feb.
He is deaf. Use a wheelchair. Cant walk at all. Doesnt talk.
Any stranger that get close to him or even try to touch him will have hell.
He doesnt trust strangers at all.
So now he would be considered he could be a terrorist. In this case his parents could not even help him to get screened .The reason cause strangers would get "personal" with him.
Does that mean he is to young to be belived to have a disability.
And he is from Sweden.
He is deaf. Use a wheelchair. Cant walk at all. Doesnt talk.
Any stranger that get close to him or even try to touch him will have hell.
He doesnt trust strangers at all.
So now he would be considered he could be a terrorist. In this case his parents could not even help him to get screened .The reason cause strangers would get "personal" with him.
Does that mean he is to young to be belived to have a disability.
And he is from Sweden.

