Community
Wiki Posts
Search

Card Verification

Thread Tools
 
Search this Thread
 
Old Sep 10, 2024 | 12:06 pm
  #1  
Original Poster
FlyerTalk Evangelist
Community Builder
All eyes on you!
15 Years on Site
 
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,187
Card Verification

So, just received a new copy of my FU card - just standard replacement with expiry of existing cards.

Was a little confused because it gives you options to verify receipt of the card (app, chase.com/verifycard or by phone), but using the app, it tells me card verification is no longer necessary. Is this how it is now?

I mean, don't get me wrong, if I no longer have to verify, makes it easier for me. On the other hand, my understanding was that the verification was in place in the first place to make sure I, as the cardholder, received the card (in case of potential mail loss/theft), so not sure how getting rid of the verification helps either me (as the customer with a potentially affected card) or Chase (who would need to deal with any liability if someone were to take card from the mail).
emcampbe is online now  
Old Sep 10, 2024 | 12:37 pm
  #2  
FlyerTalk Evangelist
All eyes on you!
20 Years on Site
 
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,743
Originally Posted by emcampbe
So, just received a new copy of my FU card - just standard replacement with expiry of existing cards.

Was a little confused because it gives you options to verify receipt of the card (app, chase.com/verifycard or by phone), but using the app, it tells me card verification is no longer necessary. Is this how it is now?

I mean, don't get me wrong, if I no longer have to verify, makes it easier for me. On the other hand, my understanding was that the verification was in place in the first place to make sure I, as the cardholder, received the card (in case of potential mail loss/theft), so not sure how getting rid of the verification helps either me (as the customer with a potentially affected card) or Chase (who would need to deal with any liability if someone were to take card from the mail).
Call the phone # just to be sure. It's automatic and only takes a few seconds.
philemer is offline  
Old Sep 10, 2024 | 12:49 pm
  #3  
mia
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
10 Countries Visited
20 Nights
2M
20 Years on Site
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,876
It sounds as if Chase still requires activation of some, but not all, cards:

If required, you may also receive a set of instructions for activating the card. If your credit card requires activation, you may have various activation methods to choose from, such as over the phone or through your credit issuer's mobile app.
SOURCE: https://www.chase.com/personal/credi...ew-credit-card

In my experience there is no problem using cards that have not been activated, but I have no specific recollection of doing this with a Chase card.
cnn likes this.
mia is online now  
Old Sep 10, 2024 | 2:18 pm
  #4  
20 Countries Visited
1M
All eyes on you!
20 Years on Site
 
Join Date: Oct 2004
Location: Indianapolis area
Programs: Marriott Lifetime Titanium
Posts: 656
I suspect this may be related to the issuers ability to track the delivery with the post office. (I've seen status tracking with other issuers that shows they know when the post office has done the final delivery.) That combined with you either calling from your own phone (Caller ID match) or launching a known app they've already gotten enough info to know you received the card and all is well.
cnn likes this.
cjw2001 is online now  
Old Sep 11, 2024 | 1:11 pm
  #5  
Original Poster
FlyerTalk Evangelist
Community Builder
All eyes on you!
15 Years on Site
 
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,187
Originally Posted by cjw2001
I suspect this may be related to the issuers ability to track the delivery with the post office. (I've seen status tracking with other issuers that shows they know when the post office has done the final delivery.) That combined with you either calling from your own phone (Caller ID match) or launching a known app they've already gotten enough info to know you received the card and all is well.
I suppose this makes the most sense. In most cases, USPS marking card as delivered, IMO, shouldn't really be enough for a bank security-wise, since most mailboxes are not locked and therefore open to mail theft. Even though Chase never sends their name on the return address on envelopes with cards in them, I've been with Chase long enough to know where the cards come from, and I'd be surprised if there aren't others with nefarious intentions that don't know that as well.
emcampbe is online now  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.