Card Verification
#1
Original Poster
FlyerTalk Evangelist



Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,187
Card Verification
So, just received a new copy of my FU card - just standard replacement with expiry of existing cards.
Was a little confused because it gives you options to verify receipt of the card (app, chase.com/verifycard or by phone), but using the app, it tells me card verification is no longer necessary. Is this how it is now?
I mean, don't get me wrong, if I no longer have to verify, makes it easier for me. On the other hand, my understanding was that the verification was in place in the first place to make sure I, as the cardholder, received the card (in case of potential mail loss/theft), so not sure how getting rid of the verification helps either me (as the customer with a potentially affected card) or Chase (who would need to deal with any liability if someone were to take card from the mail).
Was a little confused because it gives you options to verify receipt of the card (app, chase.com/verifycard or by phone), but using the app, it tells me card verification is no longer necessary. Is this how it is now?
I mean, don't get me wrong, if I no longer have to verify, makes it easier for me. On the other hand, my understanding was that the verification was in place in the first place to make sure I, as the cardholder, received the card (in case of potential mail loss/theft), so not sure how getting rid of the verification helps either me (as the customer with a potentially affected card) or Chase (who would need to deal with any liability if someone were to take card from the mail).
#2
FlyerTalk Evangelist


Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,743
So, just received a new copy of my FU card - just standard replacement with expiry of existing cards.
Was a little confused because it gives you options to verify receipt of the card (app, chase.com/verifycard or by phone), but using the app, it tells me card verification is no longer necessary. Is this how it is now?
I mean, don't get me wrong, if I no longer have to verify, makes it easier for me. On the other hand, my understanding was that the verification was in place in the first place to make sure I, as the cardholder, received the card (in case of potential mail loss/theft), so not sure how getting rid of the verification helps either me (as the customer with a potentially affected card) or Chase (who would need to deal with any liability if someone were to take card from the mail).
Was a little confused because it gives you options to verify receipt of the card (app, chase.com/verifycard or by phone), but using the app, it tells me card verification is no longer necessary. Is this how it is now?
I mean, don't get me wrong, if I no longer have to verify, makes it easier for me. On the other hand, my understanding was that the verification was in place in the first place to make sure I, as the cardholder, received the card (in case of potential mail loss/theft), so not sure how getting rid of the verification helps either me (as the customer with a potentially affected card) or Chase (who would need to deal with any liability if someone were to take card from the mail).
#3
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures




Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,876
It sounds as if Chase still requires activation of some, but not all, cards:
SOURCE: https://www.chase.com/personal/credi...ew-credit-card
In my experience there is no problem using cards that have not been activated, but I have no specific recollection of doing this with a Chase card.
If required, you may also receive a set of instructions for activating the card. If your credit card requires activation, you may have various activation methods to choose from, such as over the phone or through your credit issuer's mobile app.
In my experience there is no problem using cards that have not been activated, but I have no specific recollection of doing this with a Chase card.
#4




Join Date: Oct 2004
Location: Indianapolis area
Programs: Marriott Lifetime Titanium
Posts: 656
I suspect this may be related to the issuers ability to track the delivery with the post office. (I've seen status tracking with other issuers that shows they know when the post office has done the final delivery.) That combined with you either calling from your own phone (Caller ID match) or launching a known app they've already gotten enough info to know you received the card and all is well.
#5
Original Poster
FlyerTalk Evangelist



Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,187
I suspect this may be related to the issuers ability to track the delivery with the post office. (I've seen status tracking with other issuers that shows they know when the post office has done the final delivery.) That combined with you either calling from your own phone (Caller ID match) or launching a known app they've already gotten enough info to know you received the card and all is well.

