Unable to transfer points after changing authorized users
Jan 12, 2024 | 8:16 pm
#1
Original Poster
Join Date: Jul 2008
Location: MSP
Posts: 1,294
Unable to transfer points after changing authorized users
My wife is the primary on our CSP. I used to be a secondary. We added my mother as another AU to be able to transfer points to her United account and, via phone, removed me. However, even though the name on her card matches the name on her United account, the system still gives an error. The only thing the phone rep was able to do for us was "escalate to the marketing team", which doesn't accomplish much as by the time they're done (10-14 business days), the redemption I need will likely be gone. Is this just a kink in the system where it needs to refresh in a day or two or is this a known problem that will take time to solve? Debating whether or not to just throw in the towel and pay cash for the ticket.
Jan 13, 2024 | 8:05 am
#2
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,745
There are numerous tales, including mine, of not being able to transfer points to an AU's travel partner online. You'll need to call in to complete the transfer.
Jan 13, 2024 | 8:43 am
#3
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,883