My wife is the primary on our CSP. I used to be a secondary. We added my mother as another AU to be able to transfer points to her United account and, via phone, removed me. However, even though the name on her card matches the name on her United account, the system still gives an error. The only thing the phone rep was able to do for us was "escalate to the marketing team", which doesn't accomplish much as by the time they're done (10-14 business days), the redemption I need will likely be gone. Is this just a kink in the system where it needs to refresh in a day or two or is this a known problem that will take time to solve? Debating whether or not to just throw in the towel and pay cash for the ticket.