Delay Receiving Cash Back
May 19, 2023 | 11:00 am
#1
Original Poster
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
Delay Receiving Cash Back
How cash back works
- When you redeem for cash back, you can direct deposit it into most U.S. checking and savings accounts or you can choose to redeem for a statement credit
- Statement credits will reduce your balance but you are still required to make at least your minimum payment
- The amount available to redeem is based on your rewards points balance starting at 1 penny
- Cash back redemptions may take up to 3 business days to post to your account
I want to avoid eyes-on-account, so before contacting Chase, I thought I'd ask if anyone else is seeing cash back delays?
May 19, 2023 | 11:06 am
#2
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,864
The only card where we use this feature is Amazon, We receive an email with the Subject: Your Cash back is on the way! , and it shows the last four digits of the target bank account. Did you receive an email?
May 19, 2023 | 11:23 am
#3
Original Poster
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
From: Chase Ink<[email protected]>
Date: Thu, May 11, 2023 at 6:40 AM
Subject: Your Cash back is on the way!
What to Expect
Your direct deposit should be applied to your bank account by 05/14/23.
Date: Thu, May 11, 2023 at 6:40 AM
Subject: Your Cash back is on the way!
What to Expect
Your direct deposit should be applied to your bank account by 05/14/23.
ADDENDUM: I just called my non-Chase bank and they can see no direct deposit pending from Chase.
Last edited by RNE; May 19, 2023 at 11:35 am Reason: Add information from my non-Chase bank
May 19, 2023 | 4:57 pm
#4
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold 1.2MM (BIS), AA LT Plat (SUBs, BD/Bask), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 4,589
May 26, 2023 | 8:41 am
#5
Original Poster
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
May 26, 2023 | 8:54 am
#6
Original Poster
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
5/19 SM sent to Chase: On 5/11, I requested my points be redeemed for cashback. As of today, that deposit has not appeared in my [bank name redacted] account (XXXX). That checking account has been linked to my Chase accounts for many years and, in the past, deposits happened in 2 to 3 business days. But not this time. It's been about 5 business days. Can you see if there's a problem and reply to me? Thanks, RNE P2.
5/22 SM received from Chase: Hello RNE P2, Thank you for contacting us. We apologize for the delay in receiving the deposits in your checking accounts. RNE P2, the issue has been resolved and your cash back will be posted within three to five business days. We appreciate you being a Chase customer.
5/26 Deposit from Chase posted: Only took two weeks.
5/22 SM received from Chase: Hello RNE P2, Thank you for contacting us. We apologize for the delay in receiving the deposits in your checking accounts. RNE P2, the issue has been resolved and your cash back will be posted within three to five business days. We appreciate you being a Chase customer.
5/26 Deposit from Chase posted: Only took two weeks.