Chase removes email option for verification codes.
Sep 5, 22, 10:34 am
#47
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,510
I had this problem domestically recently. Chase has my landline # on my account. I was trying to log in on a my laptop from a new location. I finally called THEM (that's one of the options). That was her solution for when I go to Europe: call them collect. Phooey on that. Collect calls in Italy are a nightmare, un vero incubo. I asked if I'd have to re-verify on this same computer every time I was at a new IP address, and she said yes. But it hasn't worked that way this trip. I've used two new internet services and not had to re-verify. Maybe I'm good for the device now.
Each time you close down your browser or shut down your computer, the verification will come back. The ONLY time I found out you dont need to reverify is your computer/browser has been stayed on since last verification. This is the security bug I have to say because I used a friend's Hong Kong office workstation to log in Chase YEARS AGO. That workstation never goes down and is only used to monitor their company's projects progress timelines. It is on 24/7, 365 with power back up. Chase recognizes that computer even my last log in may be 2 years ago! There is NO option on Chase website to choose whether this is a public device or your own device. All other financial institutions and FFPs have such options. Chase does not!
App on tablet behaves the same. As long as it is the same device, Chase will always let you log in without the verification.
Email verification is such a vital function that should never be disabled especially people are very mobile these days.
Dec 29, 22, 7:32 pm
#48
Join Date: Dec 2022
Posts: 1
Translogic. Your way works!!! Damn I'm so happy now! It's not just for travel. I had my phone crap out on me before and while trying to see I could get it fixed or buy a new one I couldn't access my bank account. You are a hero! I just created an account to thank you!!
Serpen
Look below the rest of Translogic responses. His method works! I even called Chase customer service twice and they told me email is removed but follow what Translogic showed, it works!!
Serpen
Look below the rest of Translogic responses. His method works! I even called Chase customer service twice and they told me email is removed but follow what Translogic showed, it works!!
Last edited by mia; Dec 30, 22 at 8:42 am Reason: Combine consecutive replies.
Apr 13, 23, 12:46 pm
#49
Join Date: Apr 2023
Posts: 1
Just made an account to help anyone that was trying to figure out this issue as well. I got a new phone recently and for some reason my chase account shows my old phone numbers I don't have access too anymore even though I have update phone numbers on the system. In order to avoid a lengthy phone call talking to CS to remove that just so I can get a 2 step code to setup the app. I was searching a while and found the reddit post that helped me get the email code that allowed me to login on my new phone. The information Translogic posted above is correct but doesn't show exactly how to turn on that extra step at the bottom. That step is what helps bring email verification back.
Stumbled on this thread after going crazy looking for this setting. In case it helps anyone, I found the setting by clicking "Security & privacy" on the sidebar (click the three horizontal lines at the top left of the screen) and scrolling to the bottom of the screen under the "Resources" heading--you should see "Add extra security when you sign in using a browser" there " . From reddit post credit to monskluppers
Stumbled on this thread after going crazy looking for this setting. In case it helps anyone, I found the setting by clicking "Security & privacy" on the sidebar (click the three horizontal lines at the top left of the screen) and scrolling to the bottom of the screen under the "Resources" heading--you should see "Add extra security when you sign in using a browser" there " . From reddit post credit to monskluppers
May 8, 23, 6:11 pm
#50
Join Date: Jul 2010
Posts: 1,185
It seems I can no longer do 2FA with my email address anymore....only SMS or call. Has this happened to anyone else? I sent a Secure Message but I don't have a lot of confidence that the team will be able to fix a technical (I'm assuming) issue like this...
May 8, 23, 6:25 pm
#51
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
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Moderator action
I moved your post into the thread discussing this change, first reported in early 2022.
May 9, 23, 11:49 am
#52
Join Date: Jul 2010
Posts: 1,185
Pretty annoying
May 9, 23, 12:05 pm
#53
Join Date: Jul 2010
Posts: 1,185
I came upon this thread while searching for a way to get email 2FA for the website and turns out the answer is, You have to add an additional email to your chase account
Then switch the option that says what it's used for to Online Security
Now I am trying to figure out a way to remove SMS 2FA because sim swapping of course
Then switch the option that says what it's used for to Online Security
Now I am trying to figure out a way to remove SMS 2FA because sim swapping of course
May 17, 23, 2:09 pm
#54
Join Date: Jun 2012
Posts: 2
Thank you @Translogic and @Komatic, worked for me!
@lax01 You probably already figured it out by now... My "Extra security at sign-in" toggle was already On after adding an additional email. I opened a different browser to force a 2FA at sign in, but did not get the email option. Went back to the original browser to the "Extra security at sign-in" page again, somehow the toggle is set to Off. I toggled it back to On, went back to the second browser to try to sign in, now the email option showed up. Not sure if doing this actually triggered immediate refresh though - could be it just needed a few minutes to propagate the changes.
