Chase Travel "chat" feature for changes?
Mar 18, 2020 | 1:02 pm
#2
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,880
There is a self-service feature you can use to cancel online, but I do not think it involves chat. Read here: https://www.flyertalk.com/forum/showwiki.php?t=2012100
Mar 18, 2020 | 1:48 pm
#3
Original Poster
Join Date: Aug 2017
Posts: 3
Yes, thanks I'm aware of that. The agent was specific that its a chat feature and their queue is shorter than phoning in. I can't find anything like that and don't know if maybe its something they will implement and the agents are assuming its already working.