Hotels are the worst because they are often franchise and can choose their own card processor in many cases. And in foreign countries, yeah, double difficult.

My best example is when I had Chase Marriott, many of my domestic and international stay charges never credited at the higher points rate and always required manual intervention. The issue was never fixed, I suspect the same happpening here. Good example since the hotel chains are doing so much backend discounting to keep the advertised room rate as high as possible.

I think there is some amount of overlap in terms of the example you are referring to, but nonetheless I do not think it's the main issue. First of all, in situations where I am missing Chase offer credits, I received the correct number of points on the spend so it's properly coded as travel/hotel so if something is off it would be the hotel chain, not the type of expense itself. But most importantly, in the previous example I referred to, coincidentally the middle case was for a U.S. hotel:
Since the same hotel charged two cards, one got the credit and one did not, then for that case I conclude it's not related to card processor.

Also I would note that when I was missing points in the past due to a hotel transaction not being coded as travel (like your example), I could send secure message and they manually credited the points so it's always been very easy. In contrast, for these Chase offers getting manual credit is very cumbersome and sometimes does not get done at all, so I view the situation as quite different even if the source of the problem might actually be the same as you pointed out, for some individual cases.

Last but not least, since I am missing credit for non-hotels as well, I think there are other factors at play.

I have a bunch of offers for streaming services like YouTube TV, ESPN+, Paramount, etc. that seem to recur somewhat regularly, but this is the first time I can recall seeing Netflix, in recent memory anyway.

"Come back to Netflix and earn 10% cash back on your Netflix purchase, with a $2.30 back maximum. [...] Offer expires 9/30/2024. Must make first recurring payment by 10/1/2024. Offer valid on first payment only."

Were you previously a Netflix subscriber, and if you were do you recall if you paid with a Chase card?

Yes to the first, and almost certainly at some point to the second, though I can't recall if I used this specific card. I probably used others at one point or another but they haven't been targeted for this offer (yet)

YTTV $20 monthly discount for auto payment one time use

I ended up calling in on the 15th business day and the rep noted the details, agreed I ought to get the cash back, and created two separate cases which they said they submitted to the back end team that processes this and I should get the results in a week.

I just received snail mail replies (one for each request):

The other one is slightly different (so between that and the grammar, at least it isn't just straight boilerplate)



I sent a secure message via the web portal with the case numbers, attaching a PDF of the transaction details from the Chase website that show:

Description: GRRZD - LDG - HP GRAND RA
Also known as: GRRZD LDG HP GRAND RA
Merchant type: HYATT PLACE

Maybe someone with an actual clue will review it the second time...

Zorak The problem is that Chase insists that retro claims must be done on the phone (so I was told). Providing your Hyatt Place invoice would be a very easy thing to do via secure messages, but they have set the process up to make it impossible to upload any support for our claims. The fact they responded by snail mail is not surprising.

I would love to hear that you will end up being successful via secure messages because it would make things simpler but I would not hold much hope. I suspect you will need to call.

New Chase Offer:

Office Depot

Success Added to card

Offer details

Earn 5% cash back on all of your Office Depot purchases, until a $10.00 cash back maximum is reached.
From school supplies to office equipment and stylish furniture, Office Depot OfficeMax has everything you need to get the job done.

Shop online at OfficeDepot.com or find a store near you!
Offer expires 8/24/2024.

Anyone else having problems getting the app or website to display Chase offers?




For most of my cards (personal and business) the section in the UI is just gone, for a few it shows the first few offers, and when I try to view more, I get the error above. For one card it actually worked okay.

The Chase Offers website was very glitchy this morning, but seems to be functioning OK now (4:00 p.m. PST)

There’s also an offer for 5% up to $18, which I got on a couple of Ink cards.

Earlier 1 of my Chase accounts offers was not displaying. I received an email that my $20 YTTV was redeemed. The same YTTV offer was on 2 of my accounts

Good news!

Let's call the above #1.

2. A week later I sent a secure message via the portal asking for a status update.

3. The very next day I received replies via regular USPS mail that I mentioned above, which obv must have already been sent in reply to my original phone call (1). As described above, these rejected my request because the merchant "didn't match"

4. I sent another secure message essentially replying to (3) and with the PDFs mentioned in my previous post.

5. Maybe 5-7 days later I received a secure message reply to (2) basically reiterating the initial rejection and requesting the address of the property so they could see why the merchant name didn't match. However since I knew we were overlapping communications I squelched my urge to reply and decided to just give them a couple more days to get to (4) in the message queue

6. Today, without my taking any further action, I just received two "Congrats! You've successfully redeemed one of your Chase offers" with the expected offer details and amounts.

EDIT:
7. One day after (6) the credits have posted to the respective accounts

What this experience may suggest then is that the initial request must be initiated via phone call? But thereafter you can send a secure message with the reference case number and include attachments etc.

And/or perhaps the process/training has improved since your previous experience.

Anyway I hope this provides some encouragement to others if they run into a similar issue, although ofc whether it's worth time/hassle depends on the amount involved (for me nearly $80 in total, so I think it was worth it )

Great to hear! Thank you for sharing your experience. I will try that route next time If only 1 call is necessary it's much better than multiple calls.