Originally Posted by
Zorak
I used the Hyatt Place offer across two cards (split payment) checking out July 1st and still no credit nor does it show up under "Redeemed". I'm accustomed to Chase offers taking a very long time (relative to e.g. AMEX) to get "noticed" but this feels longer than usual...
I ended up calling in on the 15th business day and the rep noted the details, agreed I ought to get the cash back, and created two separate cases which they said they submitted to the back end team that processes this and I should get the results in a week.
I just received snail mail replies (one for each request):
Dear Zorak,
Thank you for contacting us about your Chase Freedom(R) credit card account.
We would like to inform you that the transaction of $xxx.xx was not done with Hyatt Place. This offer is with Hyatt Place was to earn 10% cash back on your Hyatt Place stay [...]. This was done with Grrzd - Ldg - Hp Grand Ra and hence, this charge didn't qualify for cashback. [...]
The other one is slightly different (so between that and the grammar, at least it isn't just straight boilerplate)
[...] Please note that the offer is not valid on GRRZD - LDG - HP GRAND RA purchases has to be made at your Hyatt Place Directly. As the transaction was made with third party the charge didn't qualify for the bonus reward.
I sent a secure message via the web portal with the case numbers, attaching a PDF of the transaction details from the Chase website that show:
Description: GRRZD - LDG - HP GRAND RA
Also known as: GRRZD LDG HP GRAND RA
Merchant type: HYATT PLACE
Maybe someone with an actual clue will review it the second time...