Sep 2, 2017, 7:31 pm
Last edit by: kerrigjl
In 2017, at the first renewal of the 2016 Chase Sapphire Reserve card,* no retention offers have been forthcoming. It appears that Chase is not offering retention bonuses on this card at this time, and will cancel the card at the cardholders request without further ado.
*A retention offer has been reported (though it's minimal): https://www.flyertalk.com/forum/28917524-post376.html
Posts 333 and 327 discuss a fee credit issued by Chase when cancelling the card. These have been called both "Annual Fee Refund" and "Membership Fee Credit."
This thread discusses the timing of both cancelling and product changing (downgrading to Sapphire Preferred) in order to 1) Keep from paying the $450 annual fee, and 2) possibly get a 2018 $300 travel credit before cancelling.
The rules changed for the travel credit on cards issued in May 2017, making the travel credit a calendar year issuance rather than a Dec statement to Dec Statement issuance.
The nuances discussed within this thread include changing your billing date, fees posting on the 1st of the month, and the 30 day window to cancel/60 day window to product change.
09/03/17 - 72k spend, no offer.
09/03/17 - 30k spend, no offer.
09/04/17 - 25k spend, no offer.
09/05/17 - 10k spend, no offer.
09/06/17 - 24k spend, no offer.
09/06/17 - Maybe 4-5K spend. No offer, closed.
09/06/17 - Spend unspecified, no offer.
09/07/17 - 10k spend, no offer.
09/12/17 - 15k annual spend, no offer, downgraded to Chase Freedom to preserve cl
09/18/17 - No offer.
09/22/17 - 25k spend, no offer.
09/29/17 - 17k spend, no offer.
10/02/17 - 64k spend, no offer.
10/10/17 - 16.5k, 2,500 point offer, declined.
10/13/17 - 165k, no offer.
10/13/17- No offer. ~$25k
10/21/17 - No offer, maybe $10k spend, transferred CL, cancelled.
03/02/18 - No offer, ~$13.5k spend
*A retention offer has been reported (though it's minimal): https://www.flyertalk.com/forum/28917524-post376.html
Posts 333 and 327 discuss a fee credit issued by Chase when cancelling the card. These have been called both "Annual Fee Refund" and "Membership Fee Credit."
This thread discusses the timing of both cancelling and product changing (downgrading to Sapphire Preferred) in order to 1) Keep from paying the $450 annual fee, and 2) possibly get a 2018 $300 travel credit before cancelling.
The rules changed for the travel credit on cards issued in May 2017, making the travel credit a calendar year issuance rather than a Dec statement to Dec Statement issuance.
The nuances discussed within this thread include changing your billing date, fees posting on the 1st of the month, and the 30 day window to cancel/60 day window to product change.
09/03/17 - 72k spend, no offer.
09/03/17 - 30k spend, no offer.
09/04/17 - 25k spend, no offer.
09/05/17 - 10k spend, no offer.
09/06/17 - 24k spend, no offer.
09/06/17 - Maybe 4-5K spend. No offer, closed.
09/06/17 - Spend unspecified, no offer.
09/07/17 - 10k spend, no offer.
09/12/17 - 15k annual spend, no offer, downgraded to Chase Freedom to preserve cl
09/18/17 - No offer.
09/22/17 - 25k spend, no offer.
09/29/17 - 17k spend, no offer.
10/02/17 - 64k spend, no offer.
10/10/17 - 16.5k, 2,500 point offer, declined.
10/13/17 - 165k, no offer.
10/13/17- No offer. ~$25k
10/21/17 - No offer, maybe $10k spend, transferred CL, cancelled.
03/02/18 - No offer, ~$13.5k spend
Chase Sapphire Reserve: Renewal & Retention
Dec 3, 2017, 5:34 pm
#526
Join Date: May 2017
Programs: avis, national, jetblue, delta, marriot
Posts: 33
It's too early in the month for any success stories. In another week, we should start seeing some data points. The earliest possible and most aggressive scenario would be:
12/1 statement date
12/2 purchase $300 in travel
12/3 travel purchase and travel credit posts
12/4 cancel card then wait for AF refund
12/1 statement date
12/2 purchase $300 in travel
12/3 travel purchase and travel credit posts
12/4 cancel card then wait for AF refund
excellent point, i jumped the gun a bit with that question. I’ll wait and see the data points before i decide.
Dec 4, 2017, 9:35 am
#527
Join Date: Mar 2007
Posts: 65
Still no annual fee posted now as of today....
Dec 4, 2017, 1:04 pm
#529
Join Date: Jul 2011
Location: North America
Posts: 2,265
My CSR statement generates on the 26th of every month.
I was billed the AF on Dec 1
The next statement will generate on Dec 26
It is my understanding that:
1) On Dec 26, I should have my $300 travel credit available.
2) I will have 30 days from Dec 26 to cancel my CSR and get a full refund.
Correct?
TIA
I was billed the AF on Dec 1
The next statement will generate on Dec 26
It is my understanding that:
1) On Dec 26, I should have my $300 travel credit available.
2) I will have 30 days from Dec 26 to cancel my CSR and get a full refund.
Correct?
TIA
Dec 4, 2017, 10:01 pm
#530
Join Date: Dec 2017
Posts: 7
It's too early in the month for any success stories. In another week, we should start seeing some data points. The earliest possible and most aggressive scenario would be:
12/1 statement date
12/2 purchase $300 in travel
12/3 travel purchase and travel credit posts
12/4 cancel card then wait for AF refund
12/1 statement date
12/2 purchase $300 in travel
12/3 travel purchase and travel credit posts
12/4 cancel card then wait for AF refund
Dec 5, 2017, 6:05 am
#531
Join Date: Sep 2011
Posts: 1,857
My CSR statement generates on the 26th of every month.
I was billed the AF on Dec 1
The next statement will generate on Dec 26
It is my understanding that:
1) On Dec 26, I should have my $300 travel credit available.
2) I will have 30 days from Dec 26 to cancel my CSR and get a full refund.
Correct?
TIA
I was billed the AF on Dec 1
The next statement will generate on Dec 26
It is my understanding that:
1) On Dec 26, I should have my $300 travel credit available.
2) I will have 30 days from Dec 26 to cancel my CSR and get a full refund.
Correct?
TIA
2) According to the terms, this is correct. Be prepared to fight for your refund as Chase reps argue that it's 30 days from Dec 1 (AF posting). I would suggest downgrading to a no-annual-fee Freedom card instead of canceling. There are many good reasons for this, not the least of which is it gives you 60 days for a full AF refund instead of only 30 days if you cancel
Ha ha. This is me. My November statement closed on 12/01. The AF was changed to that statement. Made a travel purchase on 12/02. I wanted to make sure the travel credit sticks so I was going to wait on downgrading until Jan 2nd or so (after the Dec statement closes on Jan 1st)
Dec 8, 2017, 10:22 am
#532
Join Date: Dec 2017
Posts: 1
Ha ha. This is me. My November statement closed on 12/01. The AF was changed to that statement. Made a travel purchase on 12/02. I wanted to make sure the travel credit sticks so I was going to wait on downgrading until Jan 2nd or so (after the Dec statement closes on Jan 1st)
EDIT: I just realized it's not the same scenario. I was billed for the AF on October, meaning I'm getting a prorated fee back, therefore any day cost me money.
Dec 8, 2017, 5:20 pm
#533
Join Date: Apr 2016
Posts: 95
My CSR statement generates on the 26th of every month.
I was billed the AF on Dec 1
The next statement will generate on Dec 26
It is my understanding that:
1) On Dec 26, I should have my $300 travel credit available.
2) I will have 30 days from Dec 26 to cancel my CSR and get a full refund.
Correct?
TIA
I was billed the AF on Dec 1
The next statement will generate on Dec 26
It is my understanding that:
1) On Dec 26, I should have my $300 travel credit available.
2) I will have 30 days from Dec 26 to cancel my CSR and get a full refund.
Correct?
TIA
Dec 8, 2017, 9:21 pm
#534
Join Date: Jul 2011
Location: North America
Posts: 2,265
1) Minor Correction: On Dec 27 you will have the $300 travel credit available--the first day following your December statement.
2) According to the terms, this is correct. Be prepared to fight for your refund as Chase reps argue that it's 30 days from Dec 1 (AF posting). I would suggest downgrading to a no-annual-fee Freedom card instead of canceling. There are many good reasons for this, not the least of which is it gives you 60 days for a full AF refund instead of only 30 days if you cancel
Waiting until January seems like a reasonable plan particularly since it costs you nothing.
2) According to the terms, this is correct. Be prepared to fight for your refund as Chase reps argue that it's 30 days from Dec 1 (AF posting). I would suggest downgrading to a no-annual-fee Freedom card instead of canceling. There are many good reasons for this, not the least of which is it gives you 60 days for a full AF refund instead of only 30 days if you cancel
Waiting until January seems like a reasonable plan particularly since it costs you nothing.
Dec 10, 2017, 1:24 pm
#535
Join Date: Mar 2013
Posts: 30
I received the 2018 travel credit. By PCing Reserve to Freedom would it be possible to activate 5% cash back on Q4 categories? Last day to activate for Q4 is 12/14 so I am thinking it is very unlikely.
Dec 11, 2017, 6:37 am
#536
Join Date: Sep 2011
Posts: 1,857
If Freedom is one of the cards that Chase will allow you to PC to directly (this is not always the case), I believe you do have enough time to activate. AND when you activate for Q4, all department store and Walmart purchases going back to October 1 with your Reserve should get the extra points.
Dec 11, 2017, 8:56 pm
#537
Join Date: Mar 2013
Posts: 30
If Freedom is one of the cards that Chase will allow you to PC to directly (this is not always the case), I believe you do have enough time to activate. AND when you activate for Q4, all department store and Walmart purchases going back to October 1 with your Reserve should get the extra points.
Dec 14, 2017, 9:06 am
#538
Join Date: Feb 2000
Posts: 6,546
the prorated annual fee refund after downgrade from Sapphire Reserve to Freedom Unlimited posted after 4 days
this downgrade was after the 2018 travel credit posted
this downgrade was after the 2018 travel credit posted
Last edited by Colin; Dec 15, 2017 at 10:45 am
Dec 16, 2017, 11:16 am
#539
Join Date: Aug 2011
Posts: 9
Apologies in advance. Is it possible to PC to regular sapphire card? If so, would that affect my ability to ever get a bonus on the sapphire preferred? Is it even possible to get another bonus or is the bonus limited once per lifetime across all sapphire cards.
I don't want to PC to freedom because I was hoping to get a sign up bonus early next year. If I am forced to PC to a freedom card, can I still get a bonus with new card sign up and have 2 freedom cards open?
I'm coming up on my two months so will need to make a decision soon. Finally, why are people asking for a PC through secure message and not by directly calling customer support?
I don't want to PC to freedom because I was hoping to get a sign up bonus early next year. If I am forced to PC to a freedom card, can I still get a bonus with new card sign up and have 2 freedom cards open?
I'm coming up on my two months so will need to make a decision soon. Finally, why are people asking for a PC through secure message and not by directly calling customer support?
Dec 16, 2017, 12:44 pm
#540
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,193
Apologies in advance. Is it possible to PC to regular sapphire card? If so, would that affect my ability to ever get a bonus on the sapphire preferred? Is it even possible to get another bonus or is the bonus limited once per lifetime across all sapphire cards.
I don't want to PC to freedom because I was hoping to get a sign up bonus early next year. If I am forced to PC to a freedom card, can I still get a bonus with new card sign up and have 2 freedom cards open?
I'm coming up on my two months so will need to make a decision soon. Finally, why are people asking for a PC through secure message and not by directly calling customer support?
I don't want to PC to freedom because I was hoping to get a sign up bonus early next year. If I am forced to PC to a freedom card, can I still get a bonus with new card sign up and have 2 freedom cards open?
I'm coming up on my two months so will need to make a decision soon. Finally, why are people asking for a PC through secure message and not by directly calling customer support?
People ask for PC through SM instead of calling because they are incapable of intelligent conversation.
(Might be faster too.)