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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Nov 29, 2018, 4:06 pm
  #2251  
 
Join Date: Aug 2012
Posts: 544
Are people who are getting denied for Hyatt (or any other newly 5/24 cards) getting instant denials? Does Chase even do such thing as an instant denial? I'm a zillion/24, and recently cancelled my old Hyatt card and planned to get the new one after waiting a month or so. Oops! I expected to be declined, but applied just in case. That was 3 days ago and I'm still at a 30-day message. I would have expected an instant denial, or at least to be at a two-week message, so the 30 day message is giving me some small degree of hope (almost certainly false hope!). But, it caused me to wonder what messages others have gotten that make us sure that Hyatt is now 5/24. Is it just a lack of instant approval?
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Old Nov 30, 2018, 6:37 pm
  #2252  
 
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
I got the Hyatt card 1/2018. The WoH is a different product, right? Any problem applying for the new one while I have the old one still?
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Old Nov 30, 2018, 6:41 pm
  #2253  
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No, you have to wait 24 months after the old Hyatt card bonus posted.
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Old Dec 1, 2018, 2:48 pm
  #2254  
 
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
Is the Amazon Prime subject to 5/24 now? Received a letter in the mail about having too many cards opened over the last two years.
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Old Dec 6, 2018, 1:59 pm
  #2255  
 
Join Date: Apr 2014
Posts: 540
Originally Posted by Stgermainparis
I got the Hyatt card 1/2018. The WoH is a different product, right? Any problem applying for the new one while I have the old one still?
Originally Posted by joe_miami
No, you have to wait 24 months after the old Hyatt card bonus posted.
You also can't have the old card and get the new one. You'd need to cancel the old card and wait the 24 months from receiving the bonus to get the new one and the bonus. It's in the terms of the offer which state in part:

The product is not available to either (i) current Cardmembers of any Hyatt Credit Card, or (ii) previous Cardmembers of any Hyatt Credit Card who received a new Cardmember bonus within the last 24 months.
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Old Dec 6, 2018, 3:32 pm
  #2256  
 
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,347
Originally Posted by RobertHanson
I know Chase and Barclays are trying not to let churners like me get new cards. But there's a downside to this as well. I used to make sure to put regular monthly spend on my Chase/Barclays cards, hoping to have this help get me approved for new cards in the future. Now that it's clear that won't happen any more, I only spend where the ROI on that spend is worth it to me.
5/24 aside (and credit and income), does it at all, do you think, help to put regular monthly spend on Chase cards?
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Old Dec 6, 2018, 4:40 pm
  #2257  
 
Join Date: Aug 2007
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Originally Posted by vanillabean
5/24 aside (and credit and income), does it at all, do you think, help to put regular monthly spend on Chase cards?
Seems more important to put spend on AMEX cards, anecdotally speaking. I seldom use my Freedom or CFU, still get approved when I apply for new cards.
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Old Dec 8, 2018, 10:50 am
  #2258  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by vanillabean
5/24 aside (and credit and income), does it at all, do you think, help to put regular monthly spend on Chase cards?
In the past, yes. But as was said above, you didn't need to put lots of spend on all of them. We hardly ever put spend on the IHG cards, since the ROI on that is so minimal. Used to make sure to use all of them at least twice a year, so as not to get them canceled for "inactivity". And used to put at least moderate spend on some of them, esp Freedom during the quarterly bonus.

But now? Heck (sic) NO !

Unless you are going to spend 2 years applying for only Bus cards, so as to get under 5/24, you aren't going to get approved for any Chase cards anyway, so why bother?

DW's Ink will get all of our phone, internet, and office supply spend, due to the 5X bonus. Freedom will get as much of the $1500 bonus spend as possible, which is 100% when it's grocery stores, and just a small fraction when it's only gas. Then as I said, two small purchases a year on IHG, so we keep those cards open for the "free night" certs. And that's about it for Chase; unless/until they loosen up on 5/24.
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Old Dec 10, 2018, 3:04 pm
  #2259  
 
Join Date: Sep 2008
Posts: 318
Does debit card count towards Chase's 5/24 rule?

I was not able to find information regarding debit card. I opened a checking account this year and was given a debit card, does this debit card count towards the 5/24 rule?

Also, I was automatically sent a Hilton Ascend card beginning the year after the conversion from Citi to American Express, does this auto change also counts towards the 5/24 rule?

I am confused.

Thanks!
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Old Dec 10, 2018, 3:20 pm
  #2260  
 
Join Date: Aug 2007
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No. No.
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Old Dec 10, 2018, 5:50 pm
  #2261  
 
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
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Is anyone else having trouble with the Refer A Friend page? It just says "system is unavailable" (for 2 days now) after I click through with name/zip/cc. Spouse can get through on different card but it says something like "no offers for this card at this time".

"Thank you for your interest. Unfortunately, the system is unavailable at this time, and therefore, we're unable to complete your request. Please try again later."

Last edited by Stgermainparis; Dec 10, 2018 at 5:56 pm
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Old Dec 10, 2018, 9:28 pm
  #2262  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,194
Originally Posted by Stgermainparis
Is anyone else having trouble with the Refer A Friend page? It just says "system is unavailable" (for 2 days now) after I click through with name/zip/cc. Spouse can get through on different card but it says something like "no offers for this card at this time".

"Thank you for your interest. Unfortunately, the system is unavailable at this time, and therefore, we're unable to complete your request. Please try again later."
Which card? If it's CIP, there are many reports of that being unavailable on desktop but still available on the Chase app. If it's CSR, there are no longer referrals available for the CSR.
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Old Dec 11, 2018, 9:03 am
  #2263  
 
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,347
Originally Posted by RobertHanson
DW's Ink will get all of our phone, internet, and office supply spend, due to the 5X bonus.
That sounds good, maybe I should start up a small business. Just myself, at home, in some advisory capacity, with net earnings less than $400 a year to eliminate reporting the income for taxes.

Once approved for Ink, does Chase come back to check details of your small business? With personal cards, the credit card act says you have no obligation to inform the credit card company of your income except at application time.

Originally Posted by sdsearch
I just got approved within hours after applying for a business United card last week. i used my name as the business name, my address as the business address, my phone as the business phone, sole proprietorship, 1 year in business (they don't accept 0), $1 in business income (they don't accept $0), 0 employees. I selected categories based on what I mightdo if I wereto start a business. (Make sure you remember what categories you selected in case [a] you want to apply for another business card and answer the same, and/or [b] you ever have tocontact them and they ask you about that.)

But don't call them, and don't answer any calls from them, after you apply for a business card, untilyou're approved or denied. The best way to get denied for a business card is to get impatient (or blindly follow a request to call them) and then get grilled so much about your supposed business that you give them answers they don't like and they deny you because of that.
Good to know.

One question though. How do you log in online for a Chase business card? I’m under the impression it’s different from a profile for personal cards?
vanillabean is offline  
Old Dec 11, 2018, 9:07 am
  #2264  
 
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
Originally Posted by Diplomatico
Which card? If it's CIP, there are many reports of that being unavailable on desktop but still available on the Chase app. If it's CSR, there are no longer referrals available for the CSR.
Freedom Unlimited. When I entered my CSR it said something like “there’s no offer available for this card”. But the FU (LOL!) said something about the system being down. Totally different. Where is the referral option in the app? I can’t find anything. Update: I found it. If you click on individual card in app, referral will appear just above offers.
Stgermainparis is offline  
Old Dec 11, 2018, 9:10 am
  #2265  
mia
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Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Originally Posted by vanillabean
....does Chase come back to check details of your small business? ....online for a Chase business card? I’m under the impression it’s different from a profile for personal cards?
1. No

2. Customer service can add personal cards to a business profile, but business cards cannot be added to a personal profile.
mia is offline  


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