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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Jan 22, 2017, 1:43 pm
  #151  
 
Join Date: Dec 2016
Posts: 578
Originally Posted by peterrudy
I am 20/24 and got instantly approved for Chase Ritz Carlton card (34K CL/730 experian), but Chase Marriott personal card is known to be on/off under the 5/24 rule.
http://www.doctorofcredit.com/chase-...ail-need-know/

My wife applied for the Chase Hyatt and was denied due to too many applications letter and no luck with the recon call.

Most Chase reps have no idea which cards are under the rule etc.,. It feels like talking to the immigration officials.

I recommend anyone waiting to apply for Ritz-Carlton card to do so now before Chase changes the rules!

In general, I am disliking Chase customer service and their unwillingness to keep customers. I cancelled 2 Chase cards last week and no attempts were made by the CSR to keep them.

P
I thought the Ritz card is not subject to 5/24 due to it being issued by JP Morgan instead of Chase? I may be mistaken though
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Old Jan 23, 2017, 9:04 am
  #152  
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Originally Posted by eeflyer
I thought the Ritz card is not subject to 5/24 due to it being issued by JP Morgan instead of Chase? I may be mistaken though
That theory doesn't make sense to me, because the Ritz-Carlton is one a big handful of cards which are not subject to 5/24 (per the DOC link in the post you quoted):
  • Chase IHG
  • Chase Hyatt
  • Chase British Airways
  • Chase Disney
  • Chase Fairmont
  • Chase Marriott Premier business card
  • Chase Ritz-Carlton
  • Chase Amazon
  • Chase AARP
Those are certainly not all issued by JP Morgan. And is JP Morgan even really separate anyway? Or is it just a high-end branding thrown onto a card for high-end hotels?

It much more likely is a decision at the Marriott end. Chase can make a decision on 5/24 unilaterally on its own (UR, etc) cards, but it presumably needs a partner's permission to apply 5/24 to applications for partner cards. In most of the above cases, the partners either said "no", or didn't answer, or their contract is not yet up for renegotiation. Marriott is the interesting case, because it said "no" only on 2 of its 3 cards, allowing Chase to apply 5/24 on its most popular card (or was it that Marriott's contract was up at a different time on 1 of its 3 cards?).
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Old Jan 23, 2017, 3:06 pm
  #153  
 
Join Date: Jan 2017
Location: IAH
Posts: 35
Originally Posted by pecck
6 1/2 months ago I decided to begin taking advantage of the points and applied and receive both the Sapphire Preferred and United Explorer card. I believe I earned both bonuses the next month. As of an hour ago I cancelled the Explorer card and was going to apply for the Sapphire Reserve card at my local branch to get the 100k but in doing my research I read this -

"Chase cardmembers who currently have or have had a Chase credit card in any Rewards Program associated with this offer, may not be eligible for a second Chase credit card in the same Rewards Program. Chase cardmembers currently receiving promotional pricing, or Chase cardmembers with a history of only using their current or prior Chase card for promotional pricing offers, are not eligible for a second Chase credit card with promotional pricing."

If I'm reading this correctly I'm not able to receive the Sapphire Reserve Reward if I still have my Preferred card open. Does this sound correct? If I did cancel the wrong card what would be your expert suggestion on which card to apply for next?

I travel weekly on United if that makes any difference.

Thank you
Originally Posted by kip1124
No, you're fine to apply for the Reserve card. CSP and CSR are considered different products, so you're good to go. There's someone who currently has Freedom, Freedom UL, CSP, and CSR, and received bonus for all of them.
***Update 01/23/17

I visited my local branch today and applied in person, and I'm happy to report back I received an instant approval for the CSR with the 100k bonus. This puts me at 3/24. Thank you kip1124 for the explanation.

***Update 01/25/17

Cards came in the mail, expiration date is 5 years out ... 01/22. BTW I learned that you have to visit card benefits to activate the free lounge access.

Last edited by pecck; Jan 25, 2017 at 1:49 pm
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Old Jan 23, 2017, 8:47 pm
  #154  
 
Join Date: Sep 2013
Posts: 51
Got approved on Marriott Biz card. Was at 23/24 and a couple inquiries in early Dec as well as in Jan. Also, this was my 8th Chase credit card. 4th Biz card. Glad to not burn up my whole Marriott/ SPG balance I had to get the Marriott air+ hotel package booked for SW CP! Happy to be approved!
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Old Jan 23, 2017, 9:42 pm
  #155  
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Originally Posted by kramer327
Got approved on Marriott Biz card. Was at 23/24 and a couple inquiries in early Dec as well as in Jan. Also, this was my 8th Chase credit card. 4th Biz card. Glad to not burn up my whole Marriott/ SPG balance I had to get the Marriott air+ hotel package booked for SW CP! Happy to be approved!
No surprise as the wiki indicates the Marriott Biz is not affected by the 5/24 rule. Enjoy your travels.
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Old Jan 23, 2017, 10:11 pm
  #156  
 
Join Date: Jan 2017
Posts: 161
Just wanted to provide another data point regarding store cards and 5/24 as I had searched everywhere for this and got conflicting answers.

I'm currently at 3/24 on normal cards and 6/24 including store cards:
AMEX BCE (Authorized User) - 11/10/16
CSR - 10/29/16
CFU - 11/30/16
Express (Comenity Bank) - 5/21/16
Care Credit (Synchrony) - 8/5/15
Lumber Liquidators (Synchrony) - 8/7/16

Just applied for the Chase Freedom and was instantly approved.

Last edited by shipitkthx; Jan 23, 2017 at 10:16 pm Reason: Added Dates
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Old Jan 24, 2017, 1:17 am
  #157  
 
Join Date: Jul 2010
Posts: 2,108
I noticed that I was pre-qualified for the CSP so I just applied via my personal account link, despite having been approved for the CSR earlier this month.

I had completely forgotten about Chase's 30-day policy.

Nonetheless, I received a 30-day notice, which seems to be a good sign.

Immediately after applying, I attempted to call the application line to check on my status. I was automatically transferred to an individual with every attempt; I hung up each time.

I was wondering whether the tel. transfers were simply the result of calling Chase's confirmation line after hours, whether this is standard practice now, or whether it's because my application was flagged for further verification?

What are the chances I can still get approved for this card, despite the fact that I just received the CSR weeks ago? I'm still working my way to meeting the min. spend on CSR. If my application were to linger for another couple of weeks and surpass the 30-day interval since my CSR approval, would it stand a chance of getting pushed through or would I need to re-apply?

Lastly, if I need to contact the reconsideration line, can anyone offer some suggestions for possible incentives (beyond the obvious signup bonus!) in owning both a CSP and CSR? What could I possibly offer as an explanation for being motivated to apply for a CSP only several weeks after being approved for CSR?

I'll try the number again tomorrow, to check my application status, during regular business hours. I'm gonna let the application ride out, so long as the 30-day status sticks. If I get transferred again tomorrow though, I wonder if I should just let the call go through and speak with whoever is on the other end?
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Old Jan 24, 2017, 7:39 am
  #158  
Moderator: Travel Buzz
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Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,099
Originally Posted by OliverB
Immediately after applying, I attempted to call the application line to check on my status. I was automatically transferred to an individual with every attempt; I hung up each time.


Lastly, if I need to contact the reconsideration line, can anyone offer some suggestions for possible incentives (beyond the obvious signup bonus!) in owning both a CSP and CSR? What could I possibly offer as an explanation for being motivated to apply for a CSP only several weeks after being approved for CSR?

I'll try the number again tomorrow, to check my application status, during regular business hours. I'm gonna let the application ride out, so long as the 30-day status sticks. If I get transferred again tomorrow though, I wonder if I should just let the call go through and speak with whoever is on the other end?
They are unlikely to ask you why you need both the CSP or CSR. If they did, you would say for the unique and special benefits only offered by the (xxx) card. In this case, the CSR has the travel reimbursement, the global entry credit and the Priority Pass membership, as well as 3x on dining and travel.

You can check online for your application status. It's in the lower right hand corner menu.
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Old Jan 24, 2017, 9:09 am
  #159  
 
Join Date: Jul 2010
Posts: 2,108
I just logged into my account to check the app status as suggested above, but it indicates "no application activity".
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Old Jan 24, 2017, 9:19 am
  #160  
Moderator: Travel Buzz
Original Poster
 
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,099
Originally Posted by OliverB
I just logged into my account to check the app status as suggested above, but it indicates "no application activity".
When that has happened to me it has meant a mailed denial shows up shortly. I don't know if that holds true for others.
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Old Jan 24, 2017, 9:23 am
  #161  
 
Join Date: Jul 2010
Posts: 2,108
I wonder if I should just speak with someone over the tel? I called the confirmation line again, entered my ssn, and was transferred yet again this morning. Should I just follow through on the phone call and speak with someone? I wouldn't have applied had I not been "pre-qualified".
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Old Jan 24, 2017, 9:30 am
  #162  
 
Join Date: Jul 2010
Posts: 2,108
Well I called and spoke with someone and they basically told me to wait it out. Unfortunately they have 3 or 4 applications from me this month, which I didn't realize, and won't reflect well at the decision stage when reviewed by a credit analyst. I think I applied for the Marriott card as well and was rejected.
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Old Jan 24, 2017, 4:50 pm
  #163  
 
Join Date: Dec 2013
Posts: 17
Question about biz cards. Got an Ink Biz Preferred 3 months ago under EIN and have an active Ink Biz Plus opened over 2 years ago under SSN for separate biz (both are legit). Want to apply for the Southwest 60k biz offer under my SSN sole proprietorship (same as the Ink Plus). Any data on approval odds while the Ink Plus is still open? I know Chase generally doesn't like multiple biz cards for same biz, but is that true even if the card is several years old? Would approval odds go up if I cancel Ink Plus and then apply?

(also, at 3/24 without counting Ink Preferred, 4/24 with).
cyntax is offline  
Old Jan 25, 2017, 12:01 pm
  #164  
 
Join Date: Jan 2017
Posts: 7
Hey everyone! I see all these things around about needing a 700+ credit score for the Reserve. Just thought I would post my seemingly outlier experience.

My credit score at the time of application (a few weeks ago) - 648
credit utilization - 87%
other than that pretty much perfect credit history, no late payments ever, no derogatory marks
Average credit age - 7 years

Honestly, totally surprised I was immediately approved for the card, but super excited. So even if your credit isn't excellent, you can definitely still get this card.
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Old Jan 25, 2017, 3:07 pm
  #165  
 
Join Date: Jan 2003
Location: MSP
Posts: 90
Originally Posted by Worm4000
Hey everyone! I see all these things around about needing a 700+ credit score for the Reserve. Just thought I would post my seemingly outlier experience.

My credit score at the time of application (a few weeks ago) - 648
credit utilization - 87%
other than that pretty much perfect credit history, no late payments ever, no derogatory marks
Average credit age - 7 years

Honestly, totally surprised I was immediately approved for the card, but super excited. So even if your credit isn't excellent, you can definitely still get this card.
Congrats! If you don't mind sharing, what credit line were you approved for?
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