I can't seem to access the UR pages on online banking anymore from Chrome. Seems to still work via the Chase app and Safari, though. Anyone else noticing this issue? (Already tried clearing cache and it didn't help.)

Looks like Chase fixed the issue I described above. Chrome works with the UR portal once again. ^

Moderator action
 

Reports of problems booking through Chase Travel have been moved to this thread:

https://www.flyertalk.com/forum/chas...-problems.html

Problems with Chase’s website
 

I'm about ready to give up on Chase credit cards entirely as they've made it impossible to manage my accounts online. I have to manage 4 separate logins - business and personal accounts for my husband and me. A year or so ago, I started having problems logging in to my business account - the website required me to change my password EVERY.SINGLE.TIME I wanted to log in. It was a pain to re-enter card data and wait for the authorization code, but wasn't that big a deal because I only had one card on that account with not a lot of activity and obviously only one due date. A few months ago, the same issue happened on my husband's business account. In the last month, this problem is now on one of our personal accounts. I can't monitor expenses, make timely payments, etc, if I have to take the time to update the login info every time! We have 2-4 accounts linked to every login, with different due dates, so I need to access each login at least 2x a month. This should not be that hard! Help! Has anyone else had this problem and/or found a solution?

I am currently using a Safari browser on OS but when the problem happened with the first account I was using Chrome on a PC. The problem occurs whether I let it auto-fill the password or if I type it in manually.

You can ask Chase to combine each person's personal and business accounts into a single login. This will reduce the number of accounts from four to two. (You cannot do this yourself, it must be done by Chase.)

The frequent password reset problem can probably be fixed by changing the Username. If someone else is trying to login using your Username the account will be locked after a few failed attempts. This does not necessarily mean that anyone is trying to access your accounts, they could simply have a similar Username, but entered yours by mistake and saved it in their browser or in an automated program like Yodlee or Mint.

We are unable to complete your request at this time
 

For the last few days when I try to access UR I am getting:
Thank you for using your Chase card. We are unable to complete your request at this time and suggest you try again later or call the number on the back of your card. We're available to help you any time.

We apologize for this inconvenience and appreciate your patients.

I tried multiple devices and networks. I can access my spouse's UR account without issues. I am able to access the regular chase account of course.
Chase claims there is no block or anything wrong with my account, they are "researching".
Anyone has any thoughts??

thank you!

I'm having the same issue. It started last week, literally as soon as I downgraded my CSR to Freedom. It only affects my business login account (I have some Inks, which now I can't access the UR accounts either). But, it doesn't affect my personal login (with the Freedom being the only UR account there - so I can see Freedom UR account). My spouse has no issues either. I was on the phone with Chase for a while yesterday and they opened a case to research. I also tried on multiple devices and browsers, including the mobile app

Me, too. Can access UR with my wife's account, but since the weekend have been getting the above with my account.

The promised call within 24h did not materialize...

12h later update - I have access back to entire UR portal. No notification from chase.

Update: 6 days after filing report with Chase, I now have full access again.

Chase Website Bugs Apr 14. Thought I got shutdown lol
 

Seems like Chase website and the UR homepage is down right now, got really scared that I got shut down lol.

mobile app issue
 

When I check my reward status, I saw this in my mobile app: "We can't show your new account bonus tracker."

Welcome to Flyertalk. If you were previously able to view your rewards balance I would assume that there is some weekend system maintenance which is disabling the feature temporarily.

Anyone having problem with UR this weekend? I cannot transfer points to my UA account...