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Originally Posted by MahiMahi524
(Post 25369829)
I get the below error message when I try to log into Ultimate Rewards. My Chase login and accounts are all intact and working fine. Doesn't seem to be a systemwide issue. Has been going on for me for a couple days now. Tech support and customer service have no idea and say everything looks good on their end. Tried on multiple computers with multiple browsers. Anyone experience this before?
"Thank you for using your Chase card. We are unable to complete your request at this time and suggest you try again later or call the number on the back of your card. We're available to help you any time. We apologize for this inconvenience and appreciate your patience." Now that my UR site login is fixed-- something is still not right-- none of my bonus spend is hitting-- phone bills, office supply stores, etc. I need to call them again. You will want to check this too as well. |
Originally Posted by MahiMahi524
(Post 25369829)
I get the below error message when I try to log into Ultimate Rewards. My Chase login and accounts are all intact and working fine. Doesn't seem to be a systemwide issue. Has been going on for me for a couple days now. Tech support and customer service have no idea and say everything looks good on their end. Tried on multiple computers with multiple browsers. Anyone experience this before?
"Thank you for using your Chase card. We are unable to complete your request at this time and suggest you try again later or call the number on the back of your card. We're available to help you any time. We apologize for this inconvenience and appreciate your patience." |
Update: after multiple calls and submitting a support ticket, I never heard back from them, but am able to see my points again this weekend.
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Ultimate Rewards login problem?
Is anyone else experiencing a problem logging into ultimate rewards?
i can get into my chase online account just fine, however, when I go to ultimate rewards that is when things are getting a little weird. It asks me to select the card I want to log into UR with, but the page just refreshes back to the select card screen over and over again. Is this happening to anybody else? EDIT: Seems like it was just a glitch. Please delete this thread. |
Having the same issue.
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I'm experiencing the same issue. I get to the page where I can select between my UR cards and then can't get past the page. When I click one of the cards, it just cycles me back to the same UR cards page.
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Can't access Ultimate Rewards
Has anybody else had this problem? Every time I log into my Chase accounts I can see the ultimate rewards points but when I attempt to go to ultimate rewards the page just freezes. I can access it through the mobile app on my phone but not through my computer. At first I thought the ultimate rewards section was just down, and it may be, but this has been going on for 3 days.
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No problem here. Maybe try another browser? Or clear the cache on the one you are using.
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Submitting travel does not work.
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Chase UR Portal has been down
Is anyone else having issues getting logged into UR Portal. It is been off and on the last month, but this evening even Chase.com was down in addition to UR. What are others experience with UR portal?
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I too am having trouble getting to the UR page. It gets stuck at the "form" page - just blanks out. Tried a few browsers, even through the mobile app. Anybody else experiencing problems?
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Ummm I just logged into my account and my Chase Reserve UR balance is down to 0 from about 98k.
Current Balance, due date, minimum payment due, Available credit are all showing up as Not Available. I have the Ink+, CFU, IHG and CSR cards and the issue is only affecting the IHG and CSR. What's going on?! |
Originally Posted by Java Cool Dude
(Post 27806332)
Ummm I just logged into my account and my Chase Reserve UR balance is down to 0 from about 98k.
Current Balance, due date, minimum payment due, Available credit are all showing up as Not Available. I have the Ink+, CFU, IHG and CSR cards and the issue is only affecting the IHG and CSR. What's going on?! |
Originally Posted by NYCFlyer10001
(Post 27806413)
System maintenance, probably?
Not gonna lie I nearly **** a brick thinking of the prospect of a shutdown! |
I can't book any hotels using UR points on the website. I can search hotels, but when I click on an individual hotel and it goes to hotel details, part of the page loads but the circle in the middle of the page keeps spinning and no room details will load.
I've been having this problem for a couple of days now. Anyone else? |
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