Experiences using non-Chase card at UR Mall
May 11, 2012, 10:04 pm
#46
Join Date: Feb 2002
Location: Chapel Hill, NC--
Posts: 169
A recent data point(s):
I just made four different purchases at home depot through the UR Mall. Per prior recommendations I made each purchase with a combo of gift cards and the CSP. Points posted on the full amount. Gift cards were purchased at the grocery store with the HH Amex for the 6/$ bonus.
I just made four different purchases at home depot through the UR Mall. Per prior recommendations I made each purchase with a combo of gift cards and the CSP. Points posted on the full amount. Gift cards were purchased at the grocery store with the HH Amex for the 6/$ bonus.
May 12, 2012, 2:47 am
#47
Join Date: Jun 2011
Location: AL
Programs: All of the Above
Posts: 1,374
The thing I don't think people understand is that if you don't use your chase card, and for some reason the UR mall linky tracking thingy messes up, they have no way to know how much you spent/if you spent. I could message chase about the 20x Sephora deal and tell them I just spent $2k, but didn't get my points. If I spent it on a chase card, I'd get my points quickly because they can see I spent them. If not, tough cookies.
May 12, 2012, 2:53 pm
#48
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
Not true. The Ultimate Rewards Mall is operated by Cartera Commerce, which also operates the AA DL UA and other shopping portals which are not associated with a credit card. They can see if you clicked through to a specific merchant site at a specific date and time from a specific shopping site. The merchant is responsible for reporting the transaction and paying a commission to Cartera. The problem is that Chase chooses not to use this information at front line customer service.
May 12, 2012, 10:15 pm
#50
Join Date: Feb 2008
Posts: 940
The thing I don't think people understand is that if you don't use your chase card, and for some reason the UR mall linky tracking thingy messes up, they have no way to know how much you spent/if you spent. I could message chase about the 20x Sephora deal and tell them I just spent $2k, but didn't get my points. If I spent it on a chase card, I'd get my points quickly because they can see I spent them. If not, tough cookies.
Jun 10, 2012, 11:43 pm
#51
Suspended
Join Date: Apr 2012
Location: SFO, SIN, PVG
Programs: UA, AA, Hyatt, Marriott
Posts: 303
I like this post because I also have this kind of problem. Let me contribute my experience.
I have no issue of OS or browser problem but if I use other credit cards eccept sapphire preferred and freedom, I have little chance to get points. That is fair, right? But there is exception, travelocity.com. I always can get points from travelocity as long as I booked through ultimate mall no matter what kind of credit cards I use.
The worst one is marriott.com. They only post half of my stay and every time I need to send a secure message to get the point. Sometimes I use chase marriott card to pay for the bill. In that case, I never succeed to get the points.
Some people said they get the points by use of some american express cards. But did you also get the point recently? It is easy for chase to check that. They just need to run a comparation with the point-earning credit card bill.
What is your experinece?
I have no issue of OS or browser problem but if I use other credit cards eccept sapphire preferred and freedom, I have little chance to get points. That is fair, right? But there is exception, travelocity.com. I always can get points from travelocity as long as I booked through ultimate mall no matter what kind of credit cards I use.
The worst one is marriott.com. They only post half of my stay and every time I need to send a secure message to get the point. Sometimes I use chase marriott card to pay for the bill. In that case, I never succeed to get the points.
Some people said they get the points by use of some american express cards. But did you also get the point recently? It is easy for chase to check that. They just need to run a comparation with the point-earning credit card bill.
What is your experinece?
Last edited by kunk00; Jun 11, 2012 at 6:21 am
Jun 11, 2012, 9:57 am
#52
Join Date: Jul 2009
Location: USA
Programs: AA EXP, UA GLD, Bonvoy Titan, HH Dia, WoH Exp
Posts: 2,673
Not having read this thread before, I used a non-UR Chase credit card and fortunately the points posted, but in the future will probably use a UR card linked to the UR mall.
Jun 14, 2012, 6:44 pm
#53
Join Date: Jan 2011
Programs: Amex Platinum, SPG Gold, Priority Club Gold, Emerald Club Executive
Posts: 226
I like this post because I also have this kind of problem. Let me contribute my experience.
I have no issue of OS or browser problem but if I use other credit cards eccept sapphire preferred and freedom, I have little chance to get points. That is fair, right? But there is exception, travelocity.com. I always can get points from travelocity as long as I booked through ultimate mall no matter what kind of credit cards I use.
The worst one is marriott.com. They only post half of my stay and every time I need to send a secure message to get the point. Sometimes I use chase marriott card to pay for the bill. In that case, I never succeed to get the points.
Some people said they get the points by use of some american express cards. But did you also get the point recently? It is easy for chase to check that. They just need to run a comparation with the point-earning credit card bill.
What is your experinece?
I have no issue of OS or browser problem but if I use other credit cards eccept sapphire preferred and freedom, I have little chance to get points. That is fair, right? But there is exception, travelocity.com. I always can get points from travelocity as long as I booked through ultimate mall no matter what kind of credit cards I use.
The worst one is marriott.com. They only post half of my stay and every time I need to send a secure message to get the point. Sometimes I use chase marriott card to pay for the bill. In that case, I never succeed to get the points.
Some people said they get the points by use of some american express cards. But did you also get the point recently? It is easy for chase to check that. They just need to run a comparation with the point-earning credit card bill.
What is your experinece?
Going through UR Mall on 6/3, I used my Amex Biz OPEN to get the 5% discount, and my UR points posted on 6/11.
I only used my Amex card for the purchase.
I was definitely nervous that it wouldn't post, and I would have little recourse.
Usually, I use one of my Chase cards when going through the UR Mall.
+1
Last edited by mia; Jul 24, 2012 at 7:07 am
Jul 23, 2012, 10:47 pm
#54
Join Date: Feb 2010
Posts: 10
UR mall..can you use a NON chase CC and still get points?
Just wondering , if you use non-chase issued CC like from citibank , after clicking Ultimate rewards mall, will you get the points for the purchase?
Reason I am asking is I have to rack up spending on a Citi card for bonus points, hence I need to use it.
Reason I am asking is I have to rack up spending on a Citi card for bonus points, hence I need to use it.
Jul 24, 2012, 7:06 am
#56
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
Moderator action
worldtraveler232's question has been appended to the established thread. Reviewing the preceding discussion will show that it can work, but that when things go wrong, they go very, very wrong.
Aug 1, 2012, 9:00 am
#57
Join Date: Jan 2012
Programs: DL, WoH
Posts: 1,253
Just wanted to add my input to this thread. Just bought a light from lowes.com through the UR mall. I went to staples and bought $250 worth of lowes gift cards before I bought it online. The light costed $249+tax. The $250 in lowes gift cards covered the light itself, then I used the chase ink bold card for the rest of the transaction. Following Frequent Miler's blog I had hoped I would get all the points for the $249 light which would have been 2490 points. Chase didn't recognize the whole transaction. Only the $16. I had to send a secure message to chase. It's been quite the hassle.
Aug 1, 2012, 9:19 am
#58
Join Date: Oct 2010
Posts: 411
Because of the hassles outlined in this thread, my stance lately has been to only use my Chase Sapphire or Freedom cards for UR Mall purchases. I've also been going through upromise.com lately since they pay 5% cash back for many merchants, and I can use whatever credit card/gift card combo I want.
Aug 1, 2012, 10:51 am
#59
Join Date: Oct 2006
Location: USA
Programs: DL PM, Hyatt Globalist
Posts: 2,367
Because of the hassles outlined in this thread, my stance lately has been to only use my Chase Sapphire or Freedom cards for UR Mall purchases. I've also been going through upromise.com lately since they pay 5% cash back for many merchants, and I can use whatever credit card/gift card combo I want.