Experiences using non-Chase card at UR Mall

Old Mar 25, 12, 11:15 am
  #1  
akp
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Experiences using non-Chase card at UR Mall

Hi,

I've read that people have had success using non-Chase cards at the Chase Ultimate Rewards Mall. I have a question and a caution.

Until recently, all purchases I've made at the mall were on the Chase Sapphire card. But I got the Amex Biz card on 2/29 and have that huge spend ahead of me, so my husband and I put several very large purchases on the Amex at the Chase Mall.

Alas, none of them have posted. These purchases amounted to 8,333 points altogether. I've sent a SM and called twice but each time I'm getting shot down because the purchases were not made on the Chase card.

For now, my purchases are going through other malls on Amex until I've hit the spend on these business cards.

Caution: be careful making large purchases with non-Chase cards at the UR Mall!

Question: Has anyone had success getting a Chase CSR to post points for purchases that were not on the Chase card?

Anita
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Old Mar 27, 12, 10:08 am
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I, too, am very interested in Anita's question above. It says "check out with your chase card" on the portal page. I am wondering though if points are still awarded if you do not use your Chase card at the UR Mall since you are still using the portal? Any past experiences.

Last edited by SkyTeam777; Mar 27, 12 at 10:22 am
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Old Mar 27, 12, 10:35 am
  #3  
mia
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Originally Posted by SkyTeam777 View Post
... wondering though if points are still awarded if you do not use your Chase card at the UR Mall since you are still using the portal?.
Yes you can receive points when paying with another issuer's card, but I think Anita's question is more specific. If the points do not post automatically has anyone managed to have Chase customer service post them if there is no Chase card transaction to point to as evidence?

I succeeded when I paid with a Chase BA VISA which, or course, does not participate in Ultimate Rewards, but it was very tedious as explained in this post. I have also made purchases using a Citi card, and these posted automatically.

Last edited by mia; Mar 27, 12 at 11:43 am
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Old Mar 27, 12, 10:44 am
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I just made a Travelocity purchase and am hoping the points show up in my Ultimate Rewards account. I understand there is no recourse for research purposes, but hoping the points will come through. Chase still earns the commission so would hope it does.
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Old Mar 27, 12, 11:01 am
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Maybe it has something to do with the the OP using an Amex card because there are no amex cards in the Ultimate Rewards program and it would be easy to detect and not give points for amex card purchases.
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Old Mar 27, 12, 11:30 am
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I've gotten points for an Amex card purchase - but any time I use a card other than a Chase card I assume that I bear the risk of not getting my points. I wouldn't call chase and say "look at my amex statement - I bought something . . . " So, if the bonus is important to you use a Chase card, and if its really important - use the actual UR Chase card.
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Old Mar 27, 12, 11:51 am
  #7  
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Customer service "should" be able to research the transaction the same as any other shopping portal that is not linked to a credit card issuer. The question is how many staffing levels we must navigate before we find someone who has the capability of understanding and investigating (i.e. contacting the merchant).

Front line customer service seems to be provided by Chase itself, but the merchant contacts may be through the actual mall operator: Cartera.
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Old Mar 27, 12, 1:38 pm
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Anyone ever tried contacting the merchant directly? I imagine they would be even more clueless, but in some instances it might be easier than working with Chase.
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Old Mar 27, 12, 3:43 pm
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Originally Posted by Palaimo View Post
I've gotten points for an Amex card purchase - but any time I use a card other than a Chase card I assume that I bear the risk of not getting my points. I wouldn't call chase and say "look at my amex statement - I bought something . . . " So, if the bonus is important to you use a Chase card, and if its really important - use the actual UR Chase card.
I got points using a large variety of cards too. But as per the terms and conditions on UR Mall, points should be awarded only when a corresponding Chase card is used, so we should consider ourselves lucky that the system has no way to see this loophole.

Originally Posted by Palaimo View Post
Anyone ever tried contacting the merchant directly? I imagine they would be even more clueless, but in some instances it might be easier than working with Chase.
Merchants are clueless most of the time. Customer service agents or even IT technicians know little about any cashback program.
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Old Mar 27, 12, 3:52 pm
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Originally Posted by samwkchan View Post
...as per the terms and conditions on UR Mall, points should be awarded only when a corresponding Chase card is used
I think it's a suggestion, not a requirement. Please provide a link to the terms which specify this, if you have found one. I do not see it:

Ultimate Rewards Mall Supplement
to Ultimate Rewards Program Rules and Regulations

The Ultimate Rewards Mall is a feature of the Ultimate Rewards Program and allows you to "Get Points Faster." The Ultimate Rewards Mall provides you with the opportunity to earn additional bonus rewards as defined by the terms of the individual promotional offer. This Supplement governs the use of the Ultimate Rewards Mall and amends your Ultimate Rewards Program Rules and Regulations ("Rules"). All terms not defined in this Supplement shall have the same meaning as in your Rules.

Terms of Use
Definitions: Merchant. Merchants are the individual merchants whose products and services may be purchased through the Ultimate Rewards Mall. Providers. Providers are both Chase Bank USA, N.A. and Cartera Commerce Inc., who provides administrative services for the program. Online Offers. You earn bonus rewards for purchases made through the Ultimate Rewards Mall located at www.chase.com with an Account. You will not earn bonus rewards if you go directly to a Merchant site and do not shop through the Ultimate Rewards Mall. Bonus rewards are not earned on such things as; taxes, shipping or handling fees paid to a Merchant. Any transactions made in relation to an Online Offer that are made by telephone or at the retail stores of individual Merchants will not be eligible for bonus rewards, unless specifically designated by the Merchant's offer details. You will not earn bonus rewards if you use coupon codes from third party coupon sites or forums. Offline Offers. You earn bonus rewards for purchase resulting from offers displayed on the Ultimate Rewards Mall that are redeemed through offline channels, such as in a physical store or through a catalog. Offline Offers may require customers to "register" or "opt-in" to the offer to be eligible for bonus rewards.

Posting of Rewards. The bonus rewards may take up to two billing cycles to appear on the "My Rewards Activity" page on the Ultimate Rewards website. However, the posting of bonus rewards may take longer than two billing cycles to post depending on a Merchant's policies, for example, many travel-related Merchants will not post rewards until after travel has commenced. Bonus rewards earned through the Ultimate Rewards Mall do not count toward any rewards earnings caps, if applicable.

Software Requirements: In order for us to track your bonus rewards, you must use a browser that supports cookies and javascript (such as Microsoft Internet Explorer 6.0, Firefox 1.5, Safari 2.0, or more recent versions of these products). If you disable these features or have any software that interferes with their operation (such as security software, filtering software, or adware / spyware), we may not be able to track and credit your bonus rewards and you will not be eligible to receive the bonus rewards.

Privacy: Our Privacy Notice will cover your use of the Ultimate Rewards Mall. However, our Privacy Notice does not cover any Merchant website that you may access from the Ultimate Rewards Mall or Offline Offer transaction you may make with a Merchant. You should review each Merchant's privacy policy to understand how they secure and use your information. You understand that Merchants may share information with us about your transactions initiated through the Ultimate Rewards Mall, including but not limited to information regarding purchases made, products ordered, order numbers and the times and dates the purchases occurred in order for us to track your bonus rewards. Further, you understand that when you make transactions with a Merchant through the Ultimate Rewards Mall that you are disclosing to that Merchant that you have an Account with us.

E-Mail Notification: You agree that we may send email notifications detailing Ultimate Rewards Mall activity and offers. In order to receive these emails you will need to have a valid email address on record with us at www.Chase.com.
Merchant Disclosures: Individual Merchant offer details apply for each transaction. Transactions can include the purchase of merchandise, services, and gift cards / gift certificates. Restrictions for individual Merchants appear on the Merchant offer detail page for each Merchant on the Ultimate Rewards Mall. Some Merchant Online Offers may require you to enter a coupon code on the Merchant's website, or to click on a specific link in the Ultimate Rewards Mall. In some cases, Merchants may offer different amounts of bonus rewards depending on which products are purchased. All questions regarding transactions should be directed to the specific Merchant.

Program Responsibility: Providers are not responsible for order fulfillment, including shipping and handling, of your transaction. All returns must be made through the Merchant. Providers are not responsible for handling any merchandise returns or service disputes. Participating Merchants are subject to change without notice. Providers are not responsible for changes to or discontinuance of any Merchant in the Ultimate Rewards Mall, any Merchant's withdrawal from the Ultimate Rewards Mall, or for any effect on your ability to accrue bonus rewards caused by such changes. Providers are also not responsible for changes to or discontinuance of any special offer or coupon offered by a Merchant. You acknowledge and agree that Providers have no control over and are not responsible for the content of and images displayed on Merchant websites or Merchant and product content and images that may appear in the Ultimate Rewards Mall or for any claims made by Merchants. The terms, conditions, warranties and representations associated with any transactions between you and a Merchant are solely between you and the Merchant. Please refer to each Merchant or their website for all terms and conditions relating to a Merchant transaction, including but not limited to, privacy statements, guarantees and warranties, payment terms, special offers, coupons, shipping, delivery, taxes, return policies and processing of returns.

YOU ACKNOWLEDGE AND AGREE THAT THE ULTIMATE REWARDS MALL IS BEING OFFERED TO YOU "AS IS" AND "IF AVAILABLE."
PROVIDERS AND THEIR AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE DESIGN, ADEQUACY, ACCURACY OR RELIABILITY OF THE ULTIMATE REWARDS MALL, ANY IMPLIED WARRANTY OF MERCHANT'S ABILITY OR FITNESS FOR INTENDED USE OR A PARTICULAR PURPOSE OR THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE REGARDING THE SERVICES, MATERIALS OR GOODS, ADVERTISED, PROMOTED, SOLD OR OTHERWISE MADE AVAILABLE THROUGH A MERCHANT. YOU EXPRESSLY AGREE THAT YOUR USE OF THE ULTIMATE REWARDS MALL WEBSITE, AND PURCHASE OF GOODS OR SERVICES FROM A MERCHANT ARE AT YOUR OWN RISK. YOU AGREE THAT NEITHER PROVIDERS, NOR ANY OF OUR RESPECTIVE AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR CONTRACTORS WILL HAVE ANY LIABILITY WHATSOEVER FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF A TRANSACTION BETWEEN YOU AND A MERCHANT.
PROVIDERS AND THEIR AFFILIATES DISCLAIM RESPONSIBILITY FOR FULFILLMENT OF ANY TRANSACTION BETWEEN YOU AND A MERCHANT, SOFTWARE DEFECTS, DATA OR TRANSMISSION ERRORS OR DELAYS, COMPUTER VIRUSES, FOR YOUR INABILITY TO CONNECT TO THE INTERNET, ACCESS THE ULTIMATE REWARDS MALL OR ACCESS A PARTICIPATING MERCHANT'S WEBSITE.

By shopping online through Ultimate Rewards Mall, you acknowledge you have read and agree to the terms of this Supplement and understand that specific offer terms and conditions may apply for each merchant. Please review the "Offer Details" for each specific merchant by clicking on the specific merchant offer or clicking the merchant's "more info" link, which can be found by clicking on any merchant category, then clicking on the "more info" link next to the merchant's name. If you do not agree to these terms you will not be able to take advantage of Ultimate Rewards Mall.
Nor here:


Follow these simple steps to be sure that you'll maximize the number of extra points you earn through the Ultimate Rewards Mall.
  • You must go directly from Ultimate Rewards Mall to a participating merchant's website to be able to earn extra points.
  • Check the merchant's terms and conditions before making a purchase to determine eligibility to earn extra points.
  • Be sure to complete your purchase before you click away from the merchant's website.
  • Only use coupons or promotion codes from the Ultimate Rewards Mall and no other sites.
  • Make sure your browser settings are not blocking cookies for participating merchant websites.

Last edited by mia; Mar 27, 12 at 4:12 pm
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Old Mar 28, 12, 7:57 pm
  #11  
akp
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Mia, I had the same feeling you did...

I think the phrasing leaves open the possibility of using another card:

"Check out with your Chase card and your extra points will automatically appear on your statement."

Also, the transition page when navigating from Chase to Kohls includes the following language:

"Please note these terms & conditions: Special increased earnings now through 3/31/2012! Not eligible on gift cards. Eligibility calculated on final sales total (after discounts or promotions are deducted from purchase price, including Kohl's Cash). Not eligible on Kohl's credit card sales made with coupon codes that are higher than 15%."

The part about Kohls credit card sales with specific coupon codes suggest to me that if you do not use coupon codes over 15%, you can use your Kohls credit card and get points.

The CSR I spoke with verged on rude about this; however. She was insistent that those were KOHLS terms and conditions, not Chase's, and that they had nothing to do with Chase. She said the "check out with your chase card" is all that matters.

How do others interpret that language on the Kohl's transition page?

Anita
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Old Mar 29, 12, 1:32 pm
  #12  
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Two Chase CSR's explicitly confirmed, in writing, that it is not necessary to use a Chase card.
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Old Mar 29, 12, 3:27 pm
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Great!

Originally Posted by mia View Post
Two Chase CSR's explicitly confirmed, in writing, that it is not necessary to use a Chase card.
Did you escalate beyond a front line CSR to get this response?

Thanks for your input, Mia. I'm going to give this one more try!

anita
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Old Mar 29, 12, 5:09 pm
  #14  
mia
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Originally Posted by akp View Post
Did you escalate beyond a front line CSR to get this response?
One frontline rep knew this, but several others said the opposite. It was a struggle to have the same person answer consecutive messages. In the end I went into robot mode and auto-replied "I will only respond to messages from manager X", and eventually the messages made their way to her.

By the time we spoke on the phone the points had posted. (They posted backdated to when the reservations had been made, which means I could not see them unless I navigated back a couple months.)

I raised the question during that conversation, and she confirmed that we could pay with "any" card, but that if the points did not post automatically it would be "difficult" for Chase customer service to help.

Bear in mind, I have made several purchases with Citi cards and these have posted automatically. It's only if something goes wrong on the merchant's side that you even need to address this.
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Old Apr 3, 12, 11:46 am
  #15  
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Shot down again!

I called Chase again to try to get my 8300+ points from Chase UR Mall purchases made with other credit cards. The CSR told me once again that I need to use my Chase card to get the points.

I pointed out that I've received points before without using my Chase card, and he said "that may be the case, but if they don't post automatically, we can't help you unless they're on the Chase card."

I'm out a bunch of points and I'm not going to chance it anymore.

Anita
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