May 25, 2013, 3:03 pm
Last edit by: philemer
Chase changed the name of the UR Mall to "Shop through Chase".
Please use this Master Thread for general questions and discussion of "Shop through Chase". See also these separate threads on specific shopping topics:
Travel booking is discussed in two threads.
Problems with points not posting due to technical issues or using other credit cards are discussed here:
Patterns of customer service experience are discussed here:
Please use this Master Thread for general questions and discussion of "Shop through Chase". See also these separate threads on specific shopping topics:
Travel booking is discussed in two threads.
Problems with points not posting due to technical issues or using other credit cards are discussed here:
Patterns of customer service experience are discussed here:
"Shop through Chase" (formerly UR Mall) [Consolidated]
Dec 19, 2012, 12:12 pm
#91
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,968
Dec 19, 2012, 4:32 pm
#92
Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,780
Dec 22, 2012, 8:49 am
#93
Join Date: Jun 2011
Location: Flyover Territory
Programs: Hilton Diamond
Posts: 687
But do be careful...
I understand that purchases at the UR Mall receive appropriate bonus points whether or not you use a UR-earning card for the purchase, or even a Chase card. But which UR card receives the bonus points? I no longer have the Chase Sapphire, my first UR card. Default points were going there, but that card is now a black hole (yes, I did transfer existing points to a Chase Ink Plus before closing the Sapphire).
Do I need to do anything to have the bonus points credited to one of my current UR cards, if I use a non-UR card for a purchase?
Thanks.....
Do I need to do anything to have the bonus points credited to one of my current UR cards, if I use a non-UR card for a purchase?
Thanks.....
I've been burned on some large purchases in the past and now only use a Chase card at the UR mall. If I need to use a gift card or a different credit card, I go to the AA mall.
Anita
Feb 17, 2013, 2:53 pm
#94
Join Date: Feb 2013
Programs: UA
Posts: 56
UR mall question
I booked a room at Super 8 for two weeks this June and I figured I'd get some easy points by getting to the Super 8 website through the Chase UR Mall (bonus is 2pt/$). However, this was only a reservation, and not prepaid (I did leave a my credit card information, though).
My question is: am I going to get the points in June? Will just using the same card to pay for the hotel do the trick? If someone has experience with booking through UR mall, then paying later, I'd appreciate any insight. Thanks.
My question is: am I going to get the points in June? Will just using the same card to pay for the hotel do the trick? If someone has experience with booking through UR mall, then paying later, I'd appreciate any insight. Thanks.
Feb 17, 2013, 4:28 pm
#95
Join Date: Feb 2006
Programs: HH diamond
Posts: 2,646
I booked a room at Super 8 for two weeks this June and I figured I'd get some easy points by getting to the Super 8 website through the Chase UR Mall (bonus is 2pt/$). However, this was only a reservation, and not prepaid (I did leave a my credit card information, though).
My question is: am I going to get the points in June? Will just using the same card to pay for the hotel do the trick? If someone has experience with booking through UR mall, then paying later, I'd appreciate any insight. Thanks.
My question is: am I going to get the points in June? Will just using the same card to pay for the hotel do the trick? If someone has experience with booking through UR mall, then paying later, I'd appreciate any insight. Thanks.
Mar 4, 2013, 7:37 am
#97
Join Date: Jan 2010
Programs: AA PLT the rest, Kettle Power
Posts: 667
Missing/Delayed UR and UR Mall points
I've recently been using the UR Mall to make a number of travel related purchases. I've yet to see any of my points post - I thought it might be useful to have a thread that tracked peoples experiences with successes/failures/delays through UR and the difference vendors in the UR Mall.
As a data point - Hotels.com, I booked 2 rooms for 2 nights back in Jan on a corp amex. The points posted within 2 weeks.
Hotels.com again this Feb, I booked 3 rooms for 7 nights on the same corp amex and no points have posted. I am unsure whether this is to do with the amex - which worked last time, or if the points are delayed longer than last time.
SPG - I booked 4 hotels through the Westin Link - which now links to an SPG page different from before.
My first night is coming up this week, the next two nights next week. The two next week are prepaid, but no points have posted yet. There is a 3 room/7 night prepaid in a few weeks which has also not generated any points yet.
The one this week is not prepaid, no points yet.
All were booked using my CSP. Only one is a Westin.
Will report back on whether the points come through on any of these.
As a data point - Hotels.com, I booked 2 rooms for 2 nights back in Jan on a corp amex. The points posted within 2 weeks.
Hotels.com again this Feb, I booked 3 rooms for 7 nights on the same corp amex and no points have posted. I am unsure whether this is to do with the amex - which worked last time, or if the points are delayed longer than last time.
SPG - I booked 4 hotels through the Westin Link - which now links to an SPG page different from before.
My first night is coming up this week, the next two nights next week. The two next week are prepaid, but no points have posted yet. There is a 3 room/7 night prepaid in a few weeks which has also not generated any points yet.
The one this week is not prepaid, no points yet.
All were booked using my CSP. Only one is a Westin.
Will report back on whether the points come through on any of these.
Mar 4, 2013, 7:49 am
#98
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,968
Hotel points post after the stay is completed, even if the rate is prepaid.
Hotels.com Terms & Conditions
Not eligible until reservations have been fulfilled. Not eligible on the purchase of travel packages, flights, or cars. Eligible on lodging only. Cancelation voids eligibility, even if non-refundable.packages or flights. Cancelation voids eligibility, even if non-refundable.
Not eligible until reservations have been fulfilled. Not eligible on the purchase of travel packages, flights, or cars. Eligible on lodging only. Cancelation voids eligibility, even if non-refundable.packages or flights. Cancelation voids eligibility, even if non-refundable.
Westin Terms & Conditions
Not eligible until reservations have been fulfilled. Not eligible on rooms made available at corporate rates or that require qualified proof of membership in a specific third-party company or organization. Eligible when a customer clicks through and, within 7 days, makes a reservation for an eligible room at a Starwood Hotels and Resorts hotel on the Starwood Hotels and Resorts Web Site that is consumed. A room is eligible when it is made available for sale on the Starwood Hotels and Resorts Web Site to the general public.
Not eligible until reservations have been fulfilled. Not eligible on rooms made available at corporate rates or that require qualified proof of membership in a specific third-party company or organization. Eligible when a customer clicks through and, within 7 days, makes a reservation for an eligible room at a Starwood Hotels and Resorts hotel on the Starwood Hotels and Resorts Web Site that is consumed. A room is eligible when it is made available for sale on the Starwood Hotels and Resorts Web Site to the general public.
Mar 4, 2013, 7:55 am
#99
Join Date: Jan 2010
Programs: AA PLT the rest, Kettle Power
Posts: 667
Amazing what the T&C will tell you! Thank you mia! You are most kind to point this out, I assumed that if payment was already made, why wouldn't it post...
Perhaps the thread is still valid though? I have had a couple of occasions where points didn't post and no where to turn, and I've read the same from others on FT.
There is no single thread, a la the UA missing miles thread, that aggregates all the info into one place.
If it's useful to the community, have at it!
Perhaps the thread is still valid though? I have had a couple of occasions where points didn't post and no where to turn, and I've read the same from others on FT.
There is no single thread, a la the UA missing miles thread, that aggregates all the info into one place.
If it's useful to the community, have at it!
Mar 20, 2013, 10:03 am
#101
Join Date: Jan 2013
Posts: 14
Chase UR Mall Lowes giftcard bonus reversed on Sapphire Preferred, but not Ink Bold
(I could not find a place that discusses just the Chase Ultimate Reward program. Sorry if there is already a thread for this.)
I have been using UR Mall to purchase Lowes gift cards with my Chase Ink Bold credit card. I always got the 5X bonus points. However, when I used my CSP card, it was different. I initially got the 5X bonus points on my statement. But the exact same bonus points were removed from my next statement. When I checked my UR Mall summary, it was marked as a return so they subtracted the bonus points. I know that I didnt return my gift card and my statement didnt show any return credit for it either. I didnt ask Chase because I know that they would just simply tell me that my gift card purchase was not legible to earn any bonus points. I have ordered Lowes gift cards (physical and e-card) with my Ink Bold many times and I always got the bonus points. So my question is does Chase treat the Ink Bold card differently than the CSP card regarding paying the bonus points? Do any of you have similar experience?
I have been using UR Mall to purchase Lowes gift cards with my Chase Ink Bold credit card. I always got the 5X bonus points. However, when I used my CSP card, it was different. I initially got the 5X bonus points on my statement. But the exact same bonus points were removed from my next statement. When I checked my UR Mall summary, it was marked as a return so they subtracted the bonus points. I know that I didnt return my gift card and my statement didnt show any return credit for it either. I didnt ask Chase because I know that they would just simply tell me that my gift card purchase was not legible to earn any bonus points. I have ordered Lowes gift cards (physical and e-card) with my Ink Bold many times and I always got the bonus points. So my question is does Chase treat the Ink Bold card differently than the CSP card regarding paying the bonus points? Do any of you have similar experience?
Mar 20, 2013, 3:26 pm
#102
Join Date: May 2009
Location: HNL
Programs: HA, DL, UA, PC Gold, A/club Plat, HH Gold, Hyatt Pl
Posts: 1,461
maybe your just unlucky that someone looked into your account for some discrepancies and noticed lots of gift card purchases...i'm unsure of why they would treat the cards differently...but it is a good data point..
Mar 20, 2013, 6:14 pm
#103
Join Date: Jan 2012
Posts: 220
I've had this issue 3 times. Two of them were at lowes. In store pickup for everyday items charged to my freedom card. Both of the. We're small dollar amounts so I didn't bother contacting chase. The other time was with OD. Placed a very large order for someone else and used their credit card. 3k points posted but then were reversed out the next day. didn't contact chase cause I didn't use a Chase card. All three were marked as "Returned" even though none of them were.
Apr 3, 2013, 8:50 am
#104
Join Date: Mar 2013
Location: DCA/IAD/AUS
Programs: All
Posts: 16
Amazon through UR Mall?
Amazon is not on the list of online stores, I know I saw them the other day because I linked my points and credit card to my Amazon account. Is it normal for online stores to come and go?
Apr 3, 2013, 9:05 am
#105
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,968
Amazon is an Ultimate Rewards redemption partner, you can spend Ultimate Rewards points on amazon.com, but you cannot earn bonus points for shopping at amazon.com through the Ultimate Rewards Mall. Amazon seldom participates in any online shopping portal, and when they do it is often only for purchases in specific categories.