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Does anyone know what happened to the CX829 YYZ-HKG flight this morning?

Does anyone know what happened to the CX829 YYZ-HKG flight this morning?

Old Feb 25, 19, 8:56 am
  #1  
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Does anyone know what happened to the CX829 YYZ-HKG flight this morning?

Hello!

Does anyone know what happened to the CX 829 flight that left Toronto this morning? It shows the flight returning to Toronto and then taking off again to Osaka?

Thanks in advance!
joepoonie is offline  
Old Feb 25, 19, 10:10 am
  #2  
 
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I would guess there was a problem (medical?) on board so the plane has to return. After that the crew doesnít have enough time to fly to HKG so they fly to KIX and change crew...
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Old Feb 25, 19, 10:20 am
  #3  
 
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I don't think the aircraft ever left Toronto. It just got delayed till 5am for some reasons. It looked like a mechanical reason.
It looked like the crews would run out of time to go nonstop to HKG when they were ready. It is possibly easier for everyone to go to Osaka and get a crew change.

Here is the info from expertflyer:
"DOCX829/25FEB
* OPERATIONAL FLIGHT INFO * CX 829 0 MO 25FEB19
CITY INFO HOUR (LOCAL)

YYZ LEFT THE GATE 0426
TOOK OFF 0509
ESTIMATED TIME OF ARRIVAL 0838 KIX
KIX ESTIMATED TIME OF DEPARTURE 1000
ESTIMATED TIME OF ARRIVAL 1305 HKG
HKG AIRCRAFT EXPECTED AT GATE 1315
*1A PLANNED FLIGHT INFO* CX 829 0 MO 25FEB19 ASM
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
YYZ 0420 MO JCDIWREYBHK/BD 77W 13:40
MLVSNQO/BD
KIX 0800 TU 0900 TU JCDIWREYBHK/BD 1:00 4:15
HKG 1215 TU 18:55
COMMENTS-
1.YYZ KIX - I/ TECHNICAL LANDING
2.KIX HKG - I/ TECHNICAL LANDING
3.ENTIRE FLT- MEMBER OF ONEWORLD
4.YYZ KIX - DEPARTS TERMINAL 3
5.KIX HKG - DEPARTS TERMINAL 1
6.YYZ KIX - ARRIVES TERMINAL 1
7.KIX HKG - ARRIVES TERMINAL 1
8.ENTIRE FLT- 1/ MOVIE
9.ENTIRE FLT- 10/ SHORT FEATURE VIDEO
10.ENTIRE FLT- 12/ IN-SEAT POWER SOURCE
11.ENTIRE FLT- 15/ IN-SEAT VIDEO PLAYER/LIBRARY
12.ENTIRE FLT- 2/ TELEPHONE
13.ENTIRE FLT- 4/ AUDIO PROGRAMMING
8.ENTIRE FLT- 1/ MOVIE
14.ENTIRE FLT- 7/ DUTY FREE SALES
15.ENTIRE FLT- 9/ NON-SMOKING
16.ENTIRE FLT- SECURED FLIGHT
17.ENTIRE FLT- ET/ ELECTRONIC TKT CANDIDATE
18.ENTIRE FLT- J40W32Y296
19.KIX HKG - CO2/PAX* 183.59 KG ECO, 183.59 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
CONFIGURATION-
77W J 40 W 32 Y 296 "
Carfield is offline  
Old Feb 25, 19, 10:36 am
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Originally Posted by Carfield View Post
I don't think the aircraft ever left Toronto. It just got delayed till 5am for some reasons. It looked like a mechanical reason.
It looked like the crews would run out of time to go nonstop to HKG when they were ready. It is possibly easier for everyone to go to Osaka and get a crew change.

Here is the info from expertflyer:
"DOCX829/25FEB
* OPERATIONAL FLIGHT INFO * CX 829 0 MO 25FEB19
CITY INFO HOUR (LOCAL)

YYZ LEFT THE GATE 0426
TOOK OFF 0509
ESTIMATED TIME OF ARRIVAL 0838 KIX
KIX ESTIMATED TIME OF DEPARTURE 1000
ESTIMATED TIME OF ARRIVAL 1305 HKG
HKG AIRCRAFT EXPECTED AT GATE 1315
*1A PLANNED FLIGHT INFO* CX 829 0 MO 25FEB19 ASM
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
YYZ 0420 MO JCDIWREYBHK/BD 77W 13:40
MLVSNQO/BD
KIX 0800 TU 0900 TU JCDIWREYBHK/BD 1:00 4:15
HKG 1215 TU 18:55
COMMENTS-
1.YYZ KIX - I/ TECHNICAL LANDING
2.KIX HKG - I/ TECHNICAL LANDING
3.ENTIRE FLT- MEMBER OF ONEWORLD
4.YYZ KIX - DEPARTS TERMINAL 3
5.KIX HKG - DEPARTS TERMINAL 1
6.YYZ KIX - ARRIVES TERMINAL 1
7.KIX HKG - ARRIVES TERMINAL 1
8.ENTIRE FLT- 1/ MOVIE
9.ENTIRE FLT- 10/ SHORT FEATURE VIDEO
10.ENTIRE FLT- 12/ IN-SEAT POWER SOURCE
11.ENTIRE FLT- 15/ IN-SEAT VIDEO PLAYER/LIBRARY
12.ENTIRE FLT- 2/ TELEPHONE
13.ENTIRE FLT- 4/ AUDIO PROGRAMMING
8.ENTIRE FLT- 1/ MOVIE
14.ENTIRE FLT- 7/ DUTY FREE SALES
15.ENTIRE FLT- 9/ NON-SMOKING
16.ENTIRE FLT- SECURED FLIGHT
17.ENTIRE FLT- ET/ ELECTRONIC TKT CANDIDATE
18.ENTIRE FLT- J40W32Y296
19.KIX HKG - CO2/PAX* 183.59 KG ECO, 183.59 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
CONFIGURATION-
77W J 40 W 32 Y 296 "
My bad, Carfield is right. If you search CX829 on Flightradar24 it made a couple loops in YYZ taxiways before returning to the terminal. Could be a techical problem (or pax who want to disembark and they have to locate baggage etc)
shd9 is offline  
Old Feb 25, 19, 11:00 am
  #5  
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There is also operational curfew at YYZ untold 0500h.
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Old Feb 25, 19, 12:33 pm
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Thanks for the quick response guys!

Just hoping that this doesn't happen to me in a couple of days when I'm on the flight.
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Old Feb 25, 19, 12:37 pm
  #7  
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Could the plan be to rebook folks on CX flight(s) from KIX to HKG (or KIX to their final destinations)?

I don't think CX would have extra crew at KIX, but they can deadhead crew to there from HKG before the diverted flight lands there, but depending on loads it could be cheaper to just rebook everyone and ferry the aircraft to where it's needed.
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Old Feb 25, 19, 4:35 pm
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Originally Posted by MSPeconomist View Post
Could the plan be to rebook folks on CX flight(s) from KIX to HKG (or KIX to their final destinations)?

I don't think CX would have extra crew at KIX, but they can deadhead crew to there from HKG before the diverted flight lands there, but depending on loads it could be cheaper to just rebook everyone and ferry the aircraft to where it's needed.
In my experience, your rebooking suggestion doesnt happen. I've been on exactly 3 CX longhauls that have done this (2x in TPE, 1x in PEK), and a colleague had it happen to him at ICN. In 4/4 instances crew are ferried before you arrive, board immediately, and you're airborne again within 60-90 minutes tops. They definitely didn't deplane people. Iirc we weren't allowed to deplane actually, that was made pretty clear. I seem to remember people whose final destinations we're TPE and PEK asking to get off, answer was no.

Last edited by QRC3288; Feb 25, 19 at 5:07 pm Reason: Changed wording, added last sentence
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Old Feb 25, 19, 7:56 pm
  #9  
 
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Windstorm in Toronto last night.

Winds sustained 40-60km/h with gusts of 110km/h.

Assuming heavy winds were a factor in the delay departing.
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Old Feb 25, 19, 9:01 pm
  #10  
 
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Originally Posted by MSPeconomist View Post
Could the plan be to rebook folks on CX flight(s) from KIX to HKG (or KIX to their final destinations)?

I don't think CX would have extra crew at KIX, but they can deadhead crew to there from HKG before the diverted flight lands there, but depending on loads it could be cheaper to just rebook everyone and ferry the aircraft to where it's needed.
def not possible as CX does not have the rights to carry pax from yyz-kix. Unfortunately pax can only be rebooked ex YYZ to another airline or HKG.
fakecd and MSPeconomist like this.
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Old Feb 26, 19, 2:45 pm
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This 3 - 4 hours' delay is better than the 10-hour delay on February 1 due to pilot sickness (CX 829 as well). Each passenger was only given $35 food voucher for the 10-hour delay. Seems that CX829 has more chances to get lengthy delay.
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Old Feb 27, 19, 2:25 am
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Originally Posted by cysnows View Post
Windstorm in Toronto last night.

Winds sustained 40-60km/h with gusts of 110km/h.

Assuming heavy winds were a factor in the delay departing.
i was on this flight and wind storm was NOT the reason. It was due to labor rules. Full write up coming shortly
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Old Feb 27, 19, 2:46 am
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We were stuck inside plane for 24 hours. Was personally my worst experience on a flight

At yyz, Flight leaves gate 30 min late, taxis to runway getting ready for takeoff and then turns back due to technical error, NOT wind speeds. In fact wind speeds and storm was calmed down by then and nothing related to this was mentioned as a reason. Plane gets fixed up for the next 2 hours, ended up taking off 3 hours+ late at around 4:45AM

Before taking off at YYZ we get announcement that the flight needs to re-route to Osaka due to labor rules with cabin crew not working more than certain number of hours. We would get a new crew in KIX

The biggest issue is that Throughout entire journey we are left with our standard 2 meals (of course this is not told in advance or made public, otherwise there would be a run on food, I was exhausted at that hour and didnít even think to stash up on food)

From Toronto to Osaka for the first 17-18 hours of the trip we were served 1 meal. All snacks quickly ran out 8-9 hours into the flight. The second meal of breakfast was served after take off from KIX. I had to sip on orange juice just to get some blood sugar and stay conscious.

Cabin crew especially manager was terrible. Excuses were made up - sounded stupid and frankly every time I heard it I got more annoyed hearing it. Toilets were disgusting as expected.

Worst of all most if not all passengers with hunger issues (again thanks 10-seat abreast) as snacks quickly ran out

When we landed at Osaka we got served a Japanese bread type snack.


question is Where do we start with complaints/compensation.

On behalf of many passengers who arenít sophisticated enough but are regularly screwed over by airlines with delayed flights or ordeals like this. Hopefully other passengers can easily google this thread and see that there are people out there who do care about passenger rights and need to say enough with airlines getting away without proper planning for situations like this one.


Departed yyz gate 1:50~
Take off yyz 4:45
Landed KIX 8:35
Departed KIX 10:10
Landed HKG 13:15
(all local Times)
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Old Feb 27, 19, 3:44 am
  #14  
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keep complaining u might get 10k miles or 150usd
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Old Feb 27, 19, 8:06 am
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I think CX 829 can be nominated for the worst flight in February.

CX 829 on 1 February 2019:

Scheduled departure: 01:20

Delay notification sent to passengers: 00:01 (that's why we were upset because CX could have sent out notification before passengers were headed to the airport; almost all passengers have arrived at the airport before the notification was sent out and received difference information from ground crew about flight reschedule)

Re-scheduled departure: 10:50 (due to pilot sickness; we were first told that the flight would be rescheduled for 06:00 and then was told that it would be scheduled for 09:00, but in the end, it was scheduled to 10:50)

Check-in open for the delayed flight: 06:00 (we were asked to report to the check-in counter between 05:00 and 06:00 in order to check in for the delayed flight to secure a seat; there was a snow storm in GTA so that means we were stuck in the airport from 23:00 to 10:50)

Actual departure: About an hour's delay (unknown reason)

Scheduled arrival: 15:31 +1

Actual arrival: About 1 hour's delay
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