Has anyone tried CX US site's 24-hour cancellation policy?
Mar 7, 2017, 1:09 am
#1
Original Poster
Join Date: Jul 2016
Location: ORD
Programs: AA PLT PRO
Posts: 34
Has anyone tried CX US site's 24-hour cancellation policy?
Long story short, company would only pay for economy class but I want to upfare myself to premium economy. Company allows me to purchase flights by myself and claim reimbursement afterwards using the e-ticket.
CX indicates "Notwithstanding any contrary booking terms and conditions and/or fare rules, for bookings made 7 days or earlier before departure via the internet on the US site, involving itineraries to/from the US, you can cancel paid reservations within 24 hours after purchase for a full refund in accordance with our refund process set out at Changes, Cancellation and Refund."
Has anyone tried if this also works on HK originated flights? i.e., if I bought a one-way flight from HKG to ORD on US website, am I entitled to the 24-hour no-penalty refund policy? I know it says "involving itineraries to/from US" but would just want to make sure because if they won't refund me I would just purchase from US carriers and claim refund.
I know this is kinda shady but would welcome any response. Thanks.
CX indicates "Notwithstanding any contrary booking terms and conditions and/or fare rules, for bookings made 7 days or earlier before departure via the internet on the US site, involving itineraries to/from the US, you can cancel paid reservations within 24 hours after purchase for a full refund in accordance with our refund process set out at Changes, Cancellation and Refund."
Has anyone tried if this also works on HK originated flights? i.e., if I bought a one-way flight from HKG to ORD on US website, am I entitled to the 24-hour no-penalty refund policy? I know it says "involving itineraries to/from US" but would just want to make sure because if they won't refund me I would just purchase from US carriers and claim refund.
I know this is kinda shady but would welcome any response. Thanks.
Mar 7, 2017, 11:11 am
#2
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,039
Long story short, company would only pay for economy class but I want to upfare myself to premium economy. Company allows me to purchase flights by myself and claim reimbursement afterwards using the e-ticket.
CX indicates "Notwithstanding any contrary booking terms and conditions and/or fare rules, for bookings made 7 days or earlier before departure via the internet on the US site, involving itineraries to/from the US, you can cancel paid reservations within 24 hours after purchase for a full refund in accordance with our refund process set out at Changes, Cancellation and Refund."
Has anyone tried if this also works on HK originated flights? i.e., if I bought a one-way flight from HKG to ORD on US website, am I entitled to the 24-hour no-penalty refund policy? I know it says "involving itineraries to/from US" but would just want to make sure because if they won't refund me I would just purchase from US carriers and claim refund.
I know this is kinda shady but would welcome any response. Thanks.
CX indicates "Notwithstanding any contrary booking terms and conditions and/or fare rules, for bookings made 7 days or earlier before departure via the internet on the US site, involving itineraries to/from the US, you can cancel paid reservations within 24 hours after purchase for a full refund in accordance with our refund process set out at Changes, Cancellation and Refund."
Has anyone tried if this also works on HK originated flights? i.e., if I bought a one-way flight from HKG to ORD on US website, am I entitled to the 24-hour no-penalty refund policy? I know it says "involving itineraries to/from US" but would just want to make sure because if they won't refund me I would just purchase from US carriers and claim refund.
I know this is kinda shady but would welcome any response. Thanks.
Mar 7, 2017, 3:32 pm
#3
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Yes, but not sure if CX has a real US website. cathaypacific.us will be redirected to www.cathaypacific.com/cx/en_US.html, which I am uncertain if it is only an language option.
Mar 7, 2017, 3:59 pm
#5
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
I think the main determinant is where your itinerary starts. If it starts somewhere in the US then US sale terms apply. You can't set your browser to the US site and then book a HK-LHR fare and get the cancellation policy.
Mar 7, 2017, 4:53 pm
#6
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Your best bet is to use a US OTA (expedia, priceline, orbitz etc) as these agencies will give you 24 hours (or more) to cancel.
If you use cathaypacific website and then decide not to provide you the 24 hour cancel, you will have to complaint to DOT with screenshot that you started on the CX US site.
If you use cathaypacific website and then decide not to provide you the 24 hour cancel, you will have to complaint to DOT with screenshot that you started on the CX US site.
Mar 7, 2017, 5:12 pm
#7
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,039
Mar 7, 2017, 5:50 pm
#8
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
US protection will not apply on an itinerary containing only HKG-LHR.
From page 20 of 76 FR 23110
But if you buy from an US-based OTA, you would be able to void the ticket out within a minimum window of 24 hours.
From page 20 of 76 FR 23110
We also view our approach as striking the proper balance between protecting consumers on nearly all flights to and from the United States by requiring not just U.S. carriers but also foreign carriers to adopt and adhere to customer service plans, while ensuring that these requirements do not involve an extraterritorial application of U.S. law by limiting their application to foreign carriers to flights to and from the U.S., sales made within the U.S., and to the conduct of foreign carriers on U.S. soil.
Mar 7, 2017, 6:19 pm
#9
Original Poster
Join Date: Jul 2016
Location: ORD
Programs: AA PLT PRO
Posts: 34
Thanks guys. I guess I will give CX US customer service a call...
Well I am looking to purchase a flight from HKG to ORD. So the itinerary starts from HK, but involves flights "to/from the US". I suppose it would be covered?
It's funny that in the so-called "CX US site", this refund policy is clearly shown in the terms and conditions before you hit the purchase button; whereas in the HK site, this policy is hidden inside some hyperlink.
Great to know the success story here. Thank you!
That indeed sounds like trouble if I need to complain to DOT....
It's funny that in the so-called "CX US site", this refund policy is clearly shown in the terms and conditions before you hit the purchase button; whereas in the HK site, this policy is hidden inside some hyperlink.
Your best bet is to use a US OTA (expedia, priceline, orbitz etc) as these agencies will give you 24 hours (or more) to cancel.
If you use cathaypacific website and then decide not to provide you the 24 hour cancel, you will have to complaint to DOT with screenshot that you started on the CX US site.
If you use cathaypacific website and then decide not to provide you the 24 hour cancel, you will have to complaint to DOT with screenshot that you started on the CX US site.
Mar 7, 2017, 11:40 pm
#11
Join Date: Sep 2009
Location: Singapore
Programs: CX DM, Shang Jade, Hyatt Globalist
Posts: 104
I bought a SIN-HKG-JFK rt ticket on https://www.cathaypacific.com/cx/en_SG.html last August and cancelled within 24 hours with no issue. It was more than 7 days out.
Dec 7, 2017, 2:25 pm
#12
Join Date: Jun 2011
Location: FRA/SXB
Programs: FB Gold
Posts: 1,999
So reviving this thread with a related issue.
I booked a ticket direct on CX's website on 16. Nov originating from EWR, and then due to a change in my work schedule, cancelled the original itinerary and booked another ticket within 24h.
I got the confirmation mail, but didn't realise there was a separate Refund Form I had to fill out, so I submitted that form on 29 Nov. I got a refund of the original fare, but less the -150$ change fee. I called the CX office today and they put in a message and will look into it.
However, my understanding is that since the itinerary was cancelled within 24h, I should not be charged/deducted the 150$ fee regardless when I submitted the refund form. Is my reasoning correct ?
I booked a ticket direct on CX's website on 16. Nov originating from EWR, and then due to a change in my work schedule, cancelled the original itinerary and booked another ticket within 24h.
I got the confirmation mail, but didn't realise there was a separate Refund Form I had to fill out, so I submitted that form on 29 Nov. I got a refund of the original fare, but less the -150$ change fee. I called the CX office today and they put in a message and will look into it.
However, my understanding is that since the itinerary was cancelled within 24h, I should not be charged/deducted the 150$ fee regardless when I submitted the refund form. Is my reasoning correct ?
Dec 7, 2017, 3:34 pm
#13
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
So reviving this thread with a related issue.
I booked a ticket direct on CX's website on 16. Nov originating from EWR, and then due to a change in my work schedule, cancelled the original itinerary and booked another ticket within 24h.
I got the confirmation mail, but didn't realise there was a separate Refund Form I had to fill out, so I submitted that form on 29 Nov. I got a refund of the original fare, but less the -150$ change fee. I called the CX office today and they put in a message and will look into it.
However, my understanding is that since the itinerary was cancelled within 24h, I should not be charged/deducted the 150$ fee regardless when I submitted the refund form. Is my reasoning correct ?
I booked a ticket direct on CX's website on 16. Nov originating from EWR, and then due to a change in my work schedule, cancelled the original itinerary and booked another ticket within 24h.
I got the confirmation mail, but didn't realise there was a separate Refund Form I had to fill out, so I submitted that form on 29 Nov. I got a refund of the original fare, but less the -150$ change fee. I called the CX office today and they put in a message and will look into it.
However, my understanding is that since the itinerary was cancelled within 24h, I should not be charged/deducted the 150$ fee regardless when I submitted the refund form. Is my reasoning correct ?