Thanks guys. I guess I will give CX US customer service a call...
I think the main determinant is where your itinerary starts. If it starts somewhere in the US then US sale terms apply. You can't set your browser to the US site and then book a HK-LHR fare and get the cancellation policy.
Well I am looking to purchase a flight from HKG to ORD. So the itinerary starts from HK, but involves flights "to/from the US". I suppose it would be covered?
It's funny that in the so-called "CX US site", this refund policy is clearly shown in the terms and conditions before you hit the purchase button; whereas in the HK site, this policy is hidden inside some hyperlink.
Originally Posted by
levistrauss
Yes, I tried this a year ago when a colleague backed out of a China trip. No issues.
Great to know the success story here. Thank you!
Originally Posted by
seawolf
Your best bet is to use a US OTA (expedia, priceline, orbitz etc) as these agencies will give you 24 hours (or more) to cancel.
If you use cathaypacific website and then decide not to provide you the 24 hour cancel, you will have to complaint to DOT with screenshot that you started on the CX US site.
That indeed sounds like trouble if I need to complain to DOT....