Guarantee Seat
May 28, 2009 | 7:05 pm
#1
Original Poster
Join Date: Dec 2007
Location: HK
Programs: CX DM / Bonvoy LTT
Posts: 299
Guarantee Seat
no real question here...but as DM's we are entitled to guaranteed seats on flights (subject to their rules which is typically 24 or 48 hrs before the flight with min booking class of V in economy). This is great for us last minute travelers, but I just can't understand why it can't be done online.
the system should easily be able to apply your guarantee seat to full flights when you log-in online and try to purchase a ticket.
it's not a huge deal to call up e-services, or ticketing when in HKG, but when travelling it's quite a pain.
the system should easily be able to apply your guarantee seat to full flights when you log-in online and try to purchase a ticket.
it's not a huge deal to call up e-services, or ticketing when in HKG, but when travelling it's quite a pain.
Last edited by hemz88; May 28, 2009 at 8:40 pm
May 28, 2009 | 9:20 pm
#3
Original Member
Join Date: May 1998
Location: HKG
Programs: BA GGL, CX DM, AA LT GO, Marriott LT Titanium, Shangri-La DM, Hyatt Globalist, Hilton DM
Posts: 2,030
well...it has taken them almost a decade already to get their booking engine just up to the level of many other airlines in the world...I think it'd be asking too much from them if we want these somewhat "advanced" feature of guarantee seats as well... 
May 28, 2009 | 9:31 pm
#4
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Depending on whether the seat guarantee is on simple waitlist clearing, for an overbooked cabin, or for an overbooked flight, it requires different levels of interventions. It may not be easy to be handled on line.
Of course, there is plenty of room for improvement for CX's IT services as well. If done online and it fails, it can be a disaster.
Of course, there is plenty of room for improvement for CX's IT services as well. If done online and it fails, it can be a disaster.
May 28, 2009 | 9:37 pm
#5
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
May 28, 2009 | 10:34 pm
#6
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
I remember a few years ago I filled in a survey on what kind of functionality was important online. It included functions like Waitlisting request, and Guaranteed Seat Request.
So at least CX has considered it - don't know if they made the cut.
So at least CX has considered it - don't know if they made the cut.
May 29, 2009 | 9:39 pm
#7
Join Date: Mar 2008
Programs: OW Sapphire - CX MPC Gold, *A GOLD Turkish, IHG Platinum, Hilton Gold, Marriot/SPG Gold, BW Diamond
Posts: 251
i'm guessing that they want to keep this as a perk and maybe have the right to remove or withhold this when time comes..at minimum costs.