Modifying Itinerary
Mar 25, 2009 | 1:28 pm
#1
Original Poster
Join Date: Jan 2009
Posts: 45
Modifying Itinerary
Hi everyone.
So I have made a reservation on CX's web site earlier, flying from JFK to HKG and back in April. I am going to be traveling in Economy Class M. Due to some scheduling issue, I have decided to move my return trip one day later.
So my question is, what is the best way to make this itinerary change. I tried to find a way to do it on the web site but got no luck so far (except canceling the booking), and the FAQ doesn't contain information about this issue.
Also has anyone stumbled upon a similar problem too before? What did you do?
So I have made a reservation on CX's web site earlier, flying from JFK to HKG and back in April. I am going to be traveling in Economy Class M. Due to some scheduling issue, I have decided to move my return trip one day later.
So my question is, what is the best way to make this itinerary change. I tried to find a way to do it on the web site but got no luck so far (except canceling the booking), and the FAQ doesn't contain information about this issue.
Also has anyone stumbled upon a similar problem too before? What did you do?
Mar 25, 2009 | 11:36 pm
#4
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
The JFK number won't work, unless they can transfer you. ONLY the e-service centre can change tickets booked on the website.
You need to find a way of calling them - +800-2747-2200 is more likely to work from a fixed line (011 instead of "+") than a mobile in my experience. (Universal International Freephone Numbers, UIFNs, i.e. "country code 800", aren't well implemented by mobile operators).
Alternatively, you can just call the e-service centre as +852-2747-2200 (obviously an international call to HK, but with any half decent phone service that shouldn't be costing you more than a couple of US cents per minute).
Cathay Pacific E-service contact details
You need to find a way of calling them - +800-2747-2200 is more likely to work from a fixed line (011 instead of "+") than a mobile in my experience. (Universal International Freephone Numbers, UIFNs, i.e. "country code 800", aren't well implemented by mobile operators).
Alternatively, you can just call the e-service centre as +852-2747-2200 (obviously an international call to HK, but with any half decent phone service that shouldn't be costing you more than a couple of US cents per minute).
Cathay Pacific E-service contact details