Modifying Itinerary
 

Hi everyone.

So I have made a reservation on CX's web site earlier, flying from JFK to HKG and back in April. I am going to be traveling in Economy Class M. Due to some scheduling issue, I have decided to move my return trip one day later.

So my question is, what is the best way to make this itinerary change. I tried to find a way to do it on the web site but got no luck so far (except canceling the booking), and the FAQ doesn't contain information about this issue.

Also has anyone stumbled upon a similar problem too before? What did you do?

Call the e-Service Centre: +800 2747 2200 (worldwide)

Thanks for your reply. I am in US and for some reasons that number is not working for me. Anyway, I got the JFK number from their web site and I will try that during their office hours.

The JFK number won't work, unless they can transfer you. ONLY the e-service centre can change tickets booked on the website.

You need to find a way of calling them - +800-2747-2200 is more likely to work from a fixed line (011 instead of "+") than a mobile in my experience. (Universal International Freephone Numbers, UIFNs, i.e. "country code 800", aren't well implemented by mobile operators).

Alternatively, you can just call the e-service centre as +852-2747-2200 (obviously an international call to HK, but with any half decent phone service that shouldn't be costing you more than a couple of US cents per minute).

Cathay Pacific E-service contact details

Thank you very much. For some reasons I was not able to connect using English so I chose Cantonese and I was able to get in touch with someone. Anyway I have changed my itinerary successfully.