How responsive are CX?
Apr 16, 2008 | 7:34 am
#1
Original Poster
Join Date: Dec 2006
Programs: QF FF, Miles and More; SPG.
Posts: 79
How responsive are CX?
I just had a terrible experience on CX flight from CDG. I would like to draw it to their attention but what is the customer service attitude of CX to these complaints? Do they get taken seriously?
Apr 16, 2008 | 8:38 am
#2
Join Date: Sep 2001
Location: Singapore
Posts: 2,748
I won't comment on the airline's customer service attitudes but you can submit your feedback via the website:
http://www.cathaypacific.com/cpa/en_...tomerrelations
http://www.cathaypacific.com/cpa/en_...tomerrelations
Apr 16, 2008 | 5:44 pm
#3
Join Date: Jun 2007
Location: Sydney
Programs: JL Sapphire, Aegean Gold, Accor Platinum, HHonours Gold
Posts: 790
Apr 19, 2008 | 12:46 pm
#4
Join Date: Nov 2007
Location: YYZ
Programs: NH Plat, AA Gold
Posts: 542
On my next flight in June, I hope that they would do better.
Apr 19, 2008 | 11:27 pm
#5
Join Date: Oct 2004
Location: Asia/Europe
Programs: CX, OZ, MU (+AY, DL), Shangri-La, Hilton
Posts: 7,233
It would be interesting to hear what kind of difficulties or problems the posters encountered. The two times I had some issues with CX/KA I complained on the spot and in the end we found a good solution on both occasions.
Apr 21, 2008 | 8:10 pm
#6
Join Date: Apr 2008
Location: Hong Kong
Programs: asia miles
Posts: 440
I fly regularly between HKG and CDG. For some reasons, the flights ex CDG are always very bad (Staff attitude, meal...).
Anyway I sent them a letter once and got a reply within a month. I was surprised to receive a letter addressing each of the point I highlighted in my letter.
Anyway I sent them a letter once and got a reply within a month. I was surprised to receive a letter addressing each of the point I highlighted in my letter.
Apr 23, 2008 | 4:39 am
#7
Join Date: May 2006
Location: KSNA/KLAX
Programs: IML GOLD, Bonvoy LTPE, WOH Globalist, AAEXPLT
Posts: 706
My buddy just got screwed on a HKG-LAX flight this afternoon... out of control kids/parents and FA's unwillingness to ask the kids/parents to calm down, bad food, etc. I just got off CX880 and the food was pretty nasty too. Pasta tasted like glue and AVOD was not fully functional... He'll send a complaint in and we'll see what happens.
Apr 23, 2008 | 10:55 am
#8
Join Date: Nov 2007
Location: YYZ
Programs: NH Plat, AA Gold
Posts: 542
My buddy just got screwed on a HKG-LAX flight this afternoon... out of control kids/parents and FA's unwillingness to ask the kids/parents to calm down, bad food, etc. I just got off CX880 and the food was pretty nasty too. Pasta tasted like glue and AVOD was not fully functional... He'll send a complaint in and we'll see what happens.
CX customer service will address each point you raised and apologize.
Just wondering ...after noting your complaint, would CX make amends on your next flight with them?
Apr 24, 2008 | 2:00 am
#9
Join Date: May 2006
Location: KSNA/KLAX
Programs: IML GOLD, Bonvoy LTPE, WOH Globalist, AAEXPLT
Posts: 706
We'll see what happens!!! I heard that the conversation w/ the FA went something like... "If you don't tell the parents to calm their kid down, please let me off the plane." (aircraft was taxiing)